Groupon Reviews 17,249

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 1 out of 5 stars

I dont know where should i start from. Biggest Red Flag is that you have to pay in advance and get service after payment. That means if something goes wrong, you can forget your money. I... See more

Rated 5 out of 5 stars

I recently purchased a Microsoft Office key from this website at a fantastic price, and the entire experience was quick and seamless. The checkout process was smooth, and I received the code immediate... See more

Rated 5 out of 5 stars

The end result always influences how one feels from the experience. In this case my lashes ended up looking like in my best case scenario. This doesnt always happen despite the best efforts of the tec... See more

Rated 5 out of 5 stars

I purchased three licences. I recently installed the last one on my device. The whole process is very simple. Just go to the licence creation page and follow the instructions – each step is described... See more

Company details

  1. Coupon Service

Written by the company

Über Groupon Groupon baut die tägliche Gewohnheit im lokalen Handel auf, mit einem riesigen Mobil- und Online-Marktplatz, der satte Rabatte auf Essen, Entdeckungen und neue Erlebnisse bietet, so dass Kunden das Beste finden können, was eine Stadt zu bieten hat. Groupon zelebriert Erlebnisse und alltägliche Dinge, von denen wir glauben, dass sie das Leben sinnvoller machen. Als Unternehmen sind wir bestrebt, unseren Kunden zu helfen, neue Orte, Produkte und neue Aktivitäten zu entdecken; unseren Kunden den zusätzlichen Schub zu geben, so dass sie etwas Neues ausprobieren wollen, in dem Wissen, dass sie ihre lokale Community unterstützen. Bis heute hat Groupon Tickets für 47 Millionen Stunden Live-Musik verkauft und war für 65 Millionen Unzen Steak verantwortlich, 15 Millionen Fitness-Klassen wurden von Kunden überlebt und 240 Millionen Unzen Kaffee gebraut.


Contact info

  • Dircksenstraße 3, 10179, Berlin, Germany

  • groupon.de

3.9

Great

TrustScore 4 out of 5

17K reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

What a rip off

What a rip off. False advertising. I thought I was buying 8kg of sweets for Halloween for £3 so I bought 3 buckets for my family. Went to redem them and this RIP OFF Groupon meant you paid 50% off the final price which basically meant £48 per bucket of sweets. So I went to cancel my order within 5 minutes of the purchase and you cant. NO REFUNDS. Legalised theft.

October 11, 2024
Unprompted review
Groupon logo

Reply from Groupon

Hallo Emily,

Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben, und es tut uns wirklich leid, von der Verwirrung und Frustration zu hören, die Sie bei Ihrer Bestellung erlebt haben. Wir verstehen, wie enttäuschend es gewesen sein muss, sich durch das Angebot irregeführt zu fühlen, und wir entschuldigen uns für etwaige Missverständnisse in Bezug auf die Preis- und Rückerstattungspolitik.

Wir tun unser Bestes, um sicherzustellen, dass alle Angebote klar erklärt werden, aber es scheint, dass dieses nicht Ihren Erwartungen entsprach, und das tut uns leid. Obwohl wir bestimmte Bedingungen für Stornierungen haben, würden wir uns freuen, Ihren speziellen Fall zu untersuchen und zu sehen, ob wir eine Lösung finden können.

Bitte kontaktieren Sie uns direkt unter https://www.groupon.com/faq mit Ihren Bestelldaten, und wir werden unser Bestes tun, um Ihnen zu helfen.

Vielen Dank für Ihre Geduld, und wir hoffen, dies für Sie zu lösen.

Bezug,

Chetan C,
Groupon-Kundensupport

Rated 1 out of 5 stars

Seller ignores e-mails

Despite several requests, the seller has still not provided me with an invoice for a purchase made 4 weeks ago.
This invoice is important in order to make guarantee claims.
There has been absolutely no response.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Rating a Groupon item.

Rating a Groupon item.
As far as I can see there is no way to check the trustworthyness or rating of an individual item or give a rating for an individual item for it to appear against that item. I am never going to use Groupon again as poor experiences with 2 recent purchases.

September 13, 2024
Unprompted review
Rated 3 out of 5 stars

Its ok

- poor service
- not clean
- massage was good
- infrarot cabinet and massage chair were defect
- snacks and drinks were nice

September 5, 2024
Unprompted review
Rated 2 out of 5 stars

Poor costumer service

If you really have a problem, you will not find easy opportunities to get in contact with Groupon. Also the things necessary for a refund make it very unattractive. Not the best way to treat costumers.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Caution

Caution! This company cheated on Groupon`s customers with longer contracts on the grounds that the termination was not received in time. Cancel immediatly within 3 months and request confirmation. The Store is always dirty and the equipment & sauna were broken for over 3 months ( allegdly). That`s how they wanted to save money. Never again!

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

The all inclusive and the varieties of entertainment things for the kids ..! Our kids had amazing fun and we were so happy to see them happy 🥰🥰🥰

July 26, 2024
Rated 5 out of 5 stars

Beautyful and Professionel Lomi-Lomi-Nui

Beautyful and Professionel this Lomi-Lomi-Nui Massage. Now I feel relaxed and happy.
Thank you Groupon for having that Partner:
"Raum für Lebensqualität" in this Summer.
Iam lucky to have that Chance!

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

Only giving one star because I had to

Only giving one star because I had to...
It was the worst experience I've ever had! Especially because, I booked this couple massage as a surprise gift for my husband for our first wedding aniversary. I made myself clear on the phone that I booked it via Groupon but for two people. I mean if you select a product called "couple" massage, it should be clear that it is for two people... Well, when we were there, they were surprised that I booked it for two, so there was no space and time for two people. The store owner didn't even recognise her mistake and didn't apologise. Only her daughter apologised and gave me a second appointment - but my husband went for the massage.
Afterwards, he told me that it was the hell. There was no hole on the massage lounger so it was suffocating for him when he had to lie on his face down. The space was very narrow that the masseur asked him to stand up and change direction on the lounger and his masseur were also rotating so he never really had relaxing moment.

After hearing this, I didn't want to try their massage that why I went for a simple manicure. Unfortunately, this was also not well done. My nails didn't even look like as if I had a manicure done.... Never again!!!

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

No processing and response to the cancellation request

No processing and response to the cancellation request. there is no cooperation with Linde Deals. The customer must deal with both partners. Linde Deals has canceled the voucher code with the statement to forward the cancellation to Groupon. There is no service and no valid voucher code, but Groupon does not cancel the invoice and does not get back to the customer.

June 23, 2024
Unprompted review

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