The ring is amazing. For spending so much money I would have expected some more information about the process, which is generally a crowd pleaser. Right now you purchase the item and it just says "pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great choices on diamonds. Salesman were more like salesman. Jackie at the location was for the position better. She wasn’t worried about the sales, just more finding the perfect fit/selection. She to... See more
Company replied
I bought my wife fancy diamond earrings for Valentine's Day from Grown Brilliance. She loves them. I was so impressed with the quality, value and company, that I bought diamond studs for Mother's Day... See more
Company replied
The quality of the platinum diamond anniversary band is outstanding. I love how the diamonds are set in as well. I believe this will help protect them for years to come. I can’t wait to see what my... See more
Company details
Written by the company
Grown Brilliance is a rapidly growing specialty lab grown diamond jewelry retailer, operating a state-of-the art website and several boutique retail stores across the United States. Our mission is to help consumers celebrate their most important moments in life by delivering affordable luxury through an innovative and frictionless shopping experience. We offer a wide selection of engagement rings, wedding and anniversary bands, bracelets, necklaces, and earrings. Our jewelry experts are available in-store or online through our virtual appointments to help you find the perfect piece to celebrate your love story.
Contact info
579 5th Avenue,3rd Floor, 10017, New York, United States
- 877-476-9627
- customerservice@grownbrilliance.com
- grownbrilliance.com
4.5
Excellent
862 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was easy to figure out…
The experience was easy to figure out what I wanted. The ring was exactly as I pictured it! I have gotten my wedding ring and engagement ring here!
April 7, 2026
Reply from Grown Brilliance
Thank you for your lovely review. We're honored to have been part of both your engagement and wedding, and thrilled that your rings were exactly as you envisioned. Thank you for shopping with Grown Brilliance.
This ring is absolutely beautiful
This ring is absolutely beautiful. I am so happy with quality.
April 7, 2026
Reply from Grown Brilliance
We truly appreciate your feedback. It brings us great joy to know you love your ring and are pleased with its quality. Thank you for shopping with Grown Brilliance.
I was nervous to purchase a ring online…
I was nervous to purchase a ring online without trying on first. I'm so glad I did, because I love my ring!
April 2, 2026
Reply from Grown Brilliance
We truly appreciate you sharing your experience. We're glad you took the leap and your ring exceeded your expectations—your confidence in us means everything. Thank you for choosing to shop with us at Grown Brilliance.
Love the blue diamonds !!
Love the blue diamonds !!! Everything went fine with shipping ! And I’m definitely going to purchase my tennis bracelet next !
April 2, 2026
Reply from Grown Brilliance
Thank you for your wonderful feedback! We're thrilled to hear you love the blue diamonds and everything went smoothly with shipping. We look forward to helping you find the perfect tennis bracelet next! Thank you for shopping with Grown Brilliance.
Perfect fit!
I ordered the wrong size at first, I reached out about it and they were able to fix it before it arrived, perfect fit!! Thank you!!
April 1, 2026
Reply from Grown Brilliance
Thank you for your kind feedback! We're glad we were able to adjust the size in time and your ring arrived with a perfect fit. We truly appreciate your trust in us! Thank you for shopping with Grown Brilliance.
Reply from Grown Brilliance
Thank you for your kind words! We're happy to hear that you find your ring absolutely beautiful. Thank you for shopping with Grown Brilliance.
She loved it and it arrived early!
She loved it and it arrived early!! Awesome experience
March 24, 2026
Reply from Grown Brilliance
We truly appreciate your review! We're delighted she loved it and your order arrived ahead of schedule. Thank you for choosing to shop with us at Grown Brilliance.
Reply from Grown Brilliance
Thank you for your kind words! We’re delighted to hear that you find the bracelet beautiful and that you’re so happy with your purchase. It truly means a lot to us.
We look forward to serving you again in the future. Thank you for choosing Grown Brilliance!
Wondrrful Experience!
Laura, our saleswoman is delightful! We enjoyed every step in finding our PERFECT engagement and wedding rings.
March 17, 2026
Reply from Grown Brilliance
Thank you so much for your wonderful review! We’re happy to hear Laura made your experience enjoyable and helped you find your perfect engagement and wedding rings.
It’s always our goal to make the journey as special as the piece itself, and we’re so happy we could be part of this exciting moment with you.
Thank you for shopping with us at Grown Brilliance.
My fiancee is absolutely in love with…
My fiancee is absolutely in love with her ring. The clarity, the sparkle and the elegance is just amazing. The pictures do not do this ring any justice and it was delivered sooner than expected! Happy customer!
March 16, 2026
Reply from Grown Brilliance
Thank you so much for sharing your experience! We’re thrilled to hear that your fiancée loves her ring and it exceeded your expectations.
It’s wonderful to know the clarity, sparkle, and elegance of the piece truly shine in person—and we’re glad it arrived even sooner than expected!
We appreciate your trust in Grown Brilliance and look forward to being part of more special moments with you in the future.
Thank you for shopping with us at Grown Brilliance.
Beautiful bracelet
At first I was disappointed in the size. Of the bracelet and then I seen that thing sparkle and was very impressed. Gave it to my wife for our 10th anniversary and she loved it! Thank you for the quick shipping. I was going on a cruise and I needed it before I left so it was perfect.
March 12, 2026
Reply from Grown Brilliance
Thank you for sharing your experience! We’re glad to hear the bracelet’s sparkle won over your first impression and it made such a special gift for your wife’s 10th anniversary
We’re happy it arrived in time for your cruise. Thank you for choosing Grown Brilliance, and we hope your wife enjoys her beautiful bracelet for years to come.
Thank you for shopping with us at Grown Brilliance.
Locket bracelet. Poor workmanship and customer service!
I bought the butterfly locket bracelet and the locket was broken. If I barely touched it, the locket popped open. I had it one day.
I contacted customer service and they told me I couldn’t return for refund but could return for repair. Keep in mind, they said this would take 2-3 more weeks. I asked again for a refund and the customer service rep told me he would send a return process email…. He never did.
I have purchased other items, but after this poor customer service and workmanship, I will not to do it again!
March 12, 2026
Reply from Grown Brilliance
We apologize for the inconvenience and frustration you’ve experienced. While we did offer a repair in line with our policy, we recognize that we should have responded with greater empathy and urgency in your case. Our team failed to consider your specific circumstances, and we are very sorry. Our team did send return instructions on March 17, but we understand we should have communicated more clearly and followed up to ensure everything was received and resolved smoothly. We will be contacting you privately to confirm and assist further.
Efficient and quality service
Efficient and quality service! Most beautiful rings I’ve ever owned.
March 18, 2026
Reply from Grown Brilliance
Thank you so much for your kind words! We’re thrilled to hear you love your rings and that our service met your expectations.
We look forward to helping you with any future jewelry needs. Thank you for choosing Grown Brilliance!
Love the rings
March 10, 2026
Reply from Grown Brilliance
Thank you so much! We’re thrilled to hear that you love your rings.
It means a lot to us, and we look forward to helping you celebrate many more special moments with Grown Brilliance!
Reply from Grown Brilliance
Thank you for your kind words! We’re happy to hear that you find your piece gorgeous.
We hope it brings you joy for years to come, and we look forward to serving you again at Grown Brilliance!
Reply from Grown Brilliance
Thank you for your wonderful review! We’re thrilled to hear your ring is exactly what you wanted and it was a great value.
We truly appreciate you choosing Grown Brilliance and look forward to helping you celebrate many more special moments!
My ring choices are absolutely stunning…
My ring choices are absolutely stunning love them
March 10, 2026
Reply from Grown Brilliance
Thank you so much for your kind words! We’re thrilled to hear you love your ring choices and find them absolutely stunning.
It truly means a lot to us, and we appreciate you choosing Grown Brilliance. We look forward to being part of more special moments with you in the future!
I love my ring
I love my ring. I was looking at the same ring with another company and it was like 3 times the price. Plus it came so fast. I would absolutely recommend Grown Brilliance I love it.
March 17, 2026
Reply from Grown Brilliance
Thank you so much for sharing your experience! We’re thrilled to hear you love your ring and it exceeded your expectations—both in quality and value.
We appreciate your recommendation and are so glad we could make your purchase fast and enjoyable. Thank you for choosing Grown Brilliance!
Cadence Band, 2ct
The ring I purchased is absolutely beautiful. Perfect size. I purchased the 2ct, and it matches perfect with my pear engagement ring. It was estimated for me to receive the ring on or about 4/8/26 but I received it last week, on 3/19/26.
March 17, 2026
Reply from Grown Brilliance
Thank you for your review! We’re thrilled to hear your 2ct ring is a perfect match with your pear engagement ring and the size is just right.
We’re glad it arrived earlier than expected! Thank you for choosing to shop with us at Grown Brilliance.
Reply from Grown Brilliance
Thank you for your review! We’re glad to hear that your ordering experience was easy and your ring arrived just as expected.
We hope you continue to enjoy your beautiful piece, and we truly appreciate you choosing Grown Brilliance!
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