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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable delivery service, noting that products arrive quickly, often next day, and are well-packaged. Many people appreciate the competitive pricing and the wide range of products available, finding exactly what they need. The overall service is consistently described as excellent, with many consumers highlighting the clear communication and ease of ordering. However, some customers experienced issues with delivery, including delayed parcels or items arriving damaged. A few people also mentioned concerns about hidden fees after price matching or high delivery charges for certain items. There were also isolated reports of product discrepancies or quality concerns.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and speedy... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the excellent... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and helpfulness.... See more

Price

Customers consistently note positive experiences with price, often highlighting great value, competitive... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering and the super-fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

First time I have used GroWorks, but I ordered two items in close succession. Website good, service was excellent. Kept in formed at every step during both orders and they arrived promptly 2 days late... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more


Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order was shipped straight away

Order was shipped straight away, well packaged and got here intacted. Twice I've ordered from these guys and both times they've been 100% spot on. If you're looking for good service, good prices, look no further.

November 7, 2025
Rated 1 out of 5 stars

Paid for next day delivery now telling…

Paid for next day delivery now telling 3 days been 3 day and getting vag reply will find out what's happening and give u a number to call that sends u to same tracking page that don't work bad service not happy at all

November 9, 2025
Unprompted review
GroWorks logo

Reply from GroWorks

Hi Craig

We have searched our system and the only order we can find for yourself dated back to Jan 25, is this correct? If you can please get in touch with us at info@groworks.co.uk we can discuss what has happened here and resolve any issues for you.

Kind regards

Rated 5 out of 5 stars

All good

All good. Excellent choice of products, good prices and fast delivery…easy 5 stars.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to a member of staff via…

I spoke to a member of staff via WhatsApp and their response was immediate. Ordering the items I wanted was very easy and delivery very quick. I will definitely use them again.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with my order

Super happy with my order. Good product and fast delivery. Customer service answered my call within a few rings and were very helpful and changed my order without any problem. This is my second order with Groworks and I would certainly order form this company again.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

I called the shop to discuss some product enquiries and got the information I needed very quickly, efficiently and with an incredibly warm and friendly manner. My order arrived soon after. Super pleased with the resulting application. Highly recommend.

October 8, 2025
Unprompted review

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