My business had high expectations after…
My business had high expectations after a very positive initial meeting, but unfortunately the service that followed was deeply disappointing.
After being handed over to operations, communication was extremely poor from the outset. I had to chase to find out when work was starting, I never had a clear sense of what was being done or why, and when I raised concerns, it became clear that assumptions had been made instead of there being any kind of proper strategy discussion. Reporting was also weak, with little explanation provided, and at one point I was even sent an SEO report for another business.
What stood out most was the complete lack of care and attention. I did not feel valued as a client, and I did not feel there was any proper care taken in how my account was managed.
When I later raised these concerns, the response was effectively that I was on the Bronze package. In my view, regardless of package level, if a client is paying for a service, there should still be a proper standard of care, attention, communication and professionalism at all times throughout the contract lifecycle.
My final issue is that, despite the investment made over the contract period, I have finished this engagement with no clear understanding of what impact the work actually had or what value it delivered, if any at all. That should never be the case with a professional SEO service.
To their credit, they did acknowledge some of the communication and process issues when I complained. However, I was disappointed with how the matter was ultimately handled. Sometimes when a service falls short, the way a company responds can help restore confidence, but I did not feel that happened here.
This review is simply an honest reflection of my experience. Based on that experience, I would not use this company again or recommend them to others.