Grundig UK Reviews 813

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Never ever buy Grundig ovens, we are on our second one,(the 1st being replaced under warranty) now this piece of crap is doing the same as the 1st, tripping out whole house electrics. Not a cheap ove... See more

Rated 5 out of 5 stars

After reporting a noise problem with our new washing m/c, 2 Engineers arrived promptly to investigate. Within minutes they had identified the problem- a reversed filter in the filling hose, so nothin... See more

Rated 5 out of 5 stars

The fridge freezer is just perfect, The interior has been skilfully designed to give maximum space. I particularly like the large pull out vegetable and fruit tray. Above that is a large area to st... See more

Rated 2 out of 5 stars

I had my 7700 washing machine for 3 years, it was quite noisy and washing never smelled fresh despite cleaning and using different detergent. It then packed in and stopped pumping. It was very difficu... See more

Company details

Written by the company

Grundig offers an array of beautifully designed freestanding and built-in home appliances, combining premium quality with innovative technology that also respects the planet.


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3.0

Average

TrustScore 3 out of 5

813 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So Quiet

Purchased my Grundig integrated Fridge Freezer 2 weeks ago and so far I am very happy with it, it is very quiet which is great, even checked on it a couple of times to make sure it was on as I couldn’t hear it 😁.

March 17, 2024
Rated 5 out of 5 stars

Works like a dream

The last time I heard of Grundig, it was associated with big televisions, so I was surprised to see the name when I was browsing for a new oven. The offer of a 5 Year Guarantee on such a feature rich product was impossible to resist, and I'm so pleased I went for it as it's amazing! Works like a dream, incredibly quiet, and all with an A+ energy rating. Highly recommended.

March 21, 2024
Rated 3 out of 5 stars

Customer service terrible

Dislike customer service. Awful experience until after 4 repairs, they agreed to replace.
Then currys couldn't supply like for like due to the cost being 100 more than I originally paid. So settled on a different model and paid the difference.
Why can't system be seen by the insurance for the warranty. Why bother to register if it can't be seen when a fault occurs.
30 minutes of grief really tried my patience...

March 21, 2024
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Reply from Grundig UK

Dear Alan Bridgett

Thank you for taking the time to reach out and share your experience with us, first hand customer feedback is imperative to improve our services. I would really like to look into this for you, if you could please email reviews@beko.co.uk with your details. Please accept my apologies for the inconvenience caused.

Kind Regards
T.M

Rated 2 out of 5 stars

Rubbish manual

Trying to follow the manual to set up the dishwasher is very difficult. Can’t do the water hardness settings. Control panel then just froze - had to do a reset by switching off at mains. Have given up. Wine glasses impossible to put in rack. Manual very poor and difficult to understand

March 20, 2024
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Reply from Grundig UK

Dear Ned

I am very sorry to read you are having issues with your Dishwasher. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards
T.M

Rated 5 out of 5 stars

So far so good 😊

We chose the Grundig over a Samsung, which we already owed and had developed a fault. Based on design, standard warranty, and running costs. It was easy to install and use. It's also very quiet.

March 14, 2024
Rated 3 out of 5 stars

Low noise

Low noise
Good washing
Drain pump sometime does not work

March 17, 2024
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Reply from Grundig UK

Dear MR Mohamed

I am very sorry to read you are having issues with your appliance. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards
T.M

Rated 1 out of 5 stars

Useless Afersales if something goes wrong

I've had a Grundig washing machine for around 3 years with a 5 year warranty. It's been ok but last year I reported the spin was noisy.
Someone came out and said it was the shock absorbers. They only had 1 and said they would order more and come back. He said to carry on using the
machine but no big loads.

A couple of weeks later, a different engineer came out and took the whole machine apart again and told me all the parts were wrong and he would have to order more.

We are now nearly a month on. No calls back no idea when the repair will be and still can't do full loads at a time we are all trying to save electricity and water.

The product is not bad but beware of after sales, they are nothing short of useless. I'll have to get back into a long queue on the phone again to probably find out nothing has been ordered.

Again, it's the consumer who suffers. Grundig need to get their act together and call their customers and let them know what is going on. I've literally been left frustrated. I would not recommend Grundig solely down to their after sales.

February 8, 2024
Unprompted review
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Reply from Grundig UK

Dear Julie Bowles

I am very sorry to read you are having issues with your Washing Machine. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards
T.M

Rated 5 out of 5 stars

Nice machine

Nice machine, lots of programs and very quiet.
Manual a little confusing its got other machines instructions as well so some of it not applicable.

February 29, 2024

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