My partner purchased an engagement ring in trust that he was being some something legit at the specification/grade they said it was. I went to get the ring resized once we were home and it came back... See more
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See what reviewers are saying
I bought a nice engagement ring for my girlfriend, the friendly salesperson convinced me of the good deal. Unfortunately after consulting a specialist back home to adjust the size I found out I pai... See more
Had a diamond set in a new shank supplied by them, paid in euros and incurred a charge. After a month on of the diamonds on the new shank fell out. I emailed them but had no reply. WOULD NOT USE TH... See more
Thank you Jaya and Pagoda team for sending the ring (matching the earrings bought earlier), to our home address in the USA. We received it yesterday! Looks gorgeous. The whole experience has b... See more
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Company details
Written by the company
-- Grupo Pagoda | Joyería y Relojería en Tenerife -- ---------------------------------------------------------- Grupo Pagoda es una joyería con más de 30 años de trayectoria en Tenerife, consolidada como un referente en el sector del lujo. Contamos con 7 tiendas distribuidas por la isla, donde ofrecemos una atención personalizada y productos de alta calidad. Nos especializamos en joyería fina con diseños propios y una exclusiva selección de marcas italianas de prestigio como Damiani, Roberto Coin, Pasquale Bruni y Gucci, reconocidas por su artesanía excepcional y estilo único. También disponemos de una cuidada colección de relojes de alta gama de marcas como Corum, Bell & Ross, Rado, Oris, Raymond Weil, Tissot, Seiko y otras marcas suizas. Nuestro catálogo combina elegancia, innovación y precisión, ideal para quienes valoran la excelencia en cada detalle. Visítanos en cualquiera de nuestras tiendas en Tenerife y descubre una experiencia única en joyería y relojería. Consulta nuestras ubicaciones en grupopagoda.com/stores. *************************************************************** -- Grupo Pagoda | Fine Jewelry and Watches in Tenerife --- Grupo Pagoda is a fine jewelry and watch company with over 30 years of experience in Tenerife. With 7 stores across the island, we are a trusted destination for luxury and elegance. We offer personalized service and a curated selection of high-end jewelry, including exclusive in-house designs and prestigious Italian brands such as Damiani, Roberto Coin, Pasquale Bruni, and Gucci, known for their exceptional craftsmanship and distinctive style. We also feature a refined collection of timepieces from renowned brands like Corum, Bell & Ross, Rado, Oris, Raymond Weil, Tissot, Seiko and many other Swiz brands. Our watches are chosen for their precision, design, and timeless appeal. Visit any of our stores in Tenerife and experience the world of Grupo Pagoda. Store locations available at grupopagoda.com/stores
Contact info
38660, Playa de Las Americas, Spain
- 0034922787482
- clients@grupopagoda.es
- grupopagoda.com
2.3
Poor
89 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cristy was so helpfull and easy to talk…
Cristy was so helpfull and easy to talk to.
December 14, 2021
Great shop
Great shop
Friendly People
They help you to choose the best thing for you.what is the most elegant for you
December 14, 2021
Excellent service and selection of…
Excellent service and selection of beautiful jewellery. Lovely staff who go out of their way to help you.
December 10, 2021
When we are in Tenerife we always call…
When we are in Tenerife we always call to your shop and purchase something. We find Roberto fantastic. He is so attentive to his customers and nothing is a problem. He certainly is a super salesman without being pushy. It is so nice to meet a sales person that cares so much for his customers. 5 Stars to Roberto at all times
December 9, 2021
Excellent service from a highly…
Excellent service from a highly knowledgeable team. Always made to feel that your custom is valued
December 8, 2021
Great thanks 🙏🏻
I would like to thank and highly recommend Daniel for his services, he really helped me out with my wife’s watch.
Richard
December 2, 2021
Unprompted review
Aways made to feel special
Aways made to feel special. Staff remember you from previous years. Good quality and excellent value
November 20, 2021
Wonderful service on an occasion that…
Wonderful service on an occasion that will be remembered forever.
November 18, 2021
More than excellent service as always
November 3, 2021
Excellent 👌👌👌
October 30, 2021
Very good service
I recently acquired some jewellery and a watch which I’m very happy with. I was served by a charming salesman and feel I was treated fairly and respectfully. Thank you for the good experience
October 28, 2021
Great service
October 19, 2021
Very friendly helpful staff...Will be back again
Excellent choice and service ...Great staff and extremely helpful
October 16, 2021
Payed minimum 30% too much!
I bought a nice engagement ring for my girlfriend, the friendly salesperson convinced me of the good deal. Unfortunately after consulting a specialist back home to adjust the size I found out I paid minimum 30% too much.
Due to Covid19 and bad sales they come with 43% discount, and then learn I still paid 30% too much!
I wonder how much you pay when business is going good.
Don't go there! They are not honest on the price setting!
February 17, 2021
Unprompted review
We visited your shop last week with the…
We visited your shop last week with the intention of buying earrings. Although you didn't have what I was lookng for in the shop Karan went to the trouble of contacting your other shops. Unfortunately they did not have what I particularly wanted. However we then started talking about diamods and Karan went to a lot of trouble showing me and explaining the 4 'C's. After two more visits I purchased two rings. Karan is a very pleasant and caring person to deal with.
March 5, 2020
Unprompted review
Reply from GRUPO PAGODA - Joy Lavin S.L.
Thanks Puffett for taking the time to write this good review!!
Following my earlier review
Following my earlier review, a Pagoda representive contacted me and apologised for what had occurred, and for me having charges applied by my credit card provider. Pagoda were following procedures as advised by their Bank and, as a courtesy and valued customer, Pagoda have offered me a credit of the amount incurred, which can be used towards my next purchase whatever the amount. Pagoda have been both courteous and professional throughout and I am pleased the issue has been resolved amicably.
Julia Redhead
February 15, 2020
Unprompted review
Reply from GRUPO PAGODA - Joy Lavin S.L.
Thank you for your very kind words and we hope to see you again soon!!
Excellent experience great customer…
Excellent experience great customer service
February 14, 2020
Unprompted review
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