I am very satisfied with my shopping experience at this online store. Their prices and discounts are already great, and paying via bank transfer gave me an extra discount! Moreover, their customer sup... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently purchased the OnePlus 15. I paid a few extra euros for the 180W EU charger, which unfortunately ended up not being included in my parcel. After contacting support, a new 180W EU charger was... See more
Company replied
Hello guys, I've bought a Duotts C29-L e-bike and I've been satisfied with e-bike itself as well as Gshopper Support ! E-bike package arrived soon (couple of days), payment was oka... See more
Company replied
Everything was excellent, from the communication with the store to the delivery of the package. There were no customs fees or VAT, and the package went through customs without any delays... See more
Company replied
Company details
Written by the company
Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Contact info
Singapore
- support@gshopper.com
- gshopper.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and fast shipping!
August 7, 2026
Unprompted review
Reply from Gshopper
Thank you for your positive feedback! We’re glad you found the ordering process easy and the shipping fast. We look forward to serving you again!
Oneplus 15 Shipment to Lithuania - 2 weeks
MY personal experience was good. Shipment to Lithuania took ~2 weeks instead of 4-6 weeks.
Tracking was provided and updated often.
Product had no missing components.
I bought Oneplus 15.
It had EU OS system and didn't have indications of CN OS version (SIM won't work, but that's expected).
August 7, 2026
Unprompted review
Reply from Gshopper
Thank you very much for sharing your experience with the OnePlus 15!
We’re delighted to hear that the delivery to Lithuania arrived in about 2 weeks and that the tracking updates were helpful throughout the shipping process. It’s also great to know that the package arrived complete and that the EU OS version met your expectations.
Your detailed feedback is very valuable to us and to other customers considering the OnePlus 15. We truly appreciate your trust and support, and we look forward to serving you again in the future!
Product and price.
August 6, 2026
Unprompted review
Reply from Gshopper
We appreciate your comment on product and price. We always strive to offer the best value for our customers. If you have any concerns about our pricing or product performance, please share more details so we can address them promptly. Your satisfaction is our priority.
The best shopping experience
The best shopping experience, very fast shipping to Greece only 8 days.
They send two extra gifts with my order and I am so happy for this.
Thank you again!!
August 1, 2026
Unprompted review
Reply from Gshopper
Dear Customer,
Thank you so much for taking the time to share your shopping experience with us! We are truly delighted to hear that you were impressed with our shipping speed (delivered to Greece in just 8 days) and that you enjoyed the two complimentary gifts we included.
Your kind words mean the world to our team. We are always committed to providing every customer with quality products and efficient service. We hope to have the opportunity to serve you again in the future, and we welcome any suggestions you may have.
Once again, thank you for your support and trust. We wish you all the best and hope you enjoy your new purchase!
I recommend, don't hesitate!
The whole shopping experience was great. I bought a OnePlus 15 phone at a perfect price of 543€ with coupon and bank transfer, hence the price. All steps, how to pay, where to put the order number in the reference and other details to ensure there is no delay and the package arrives are very understandable.
I didn't hesitate and grabbed the opportunity. You have to read what you are ordering, then the service is perfect!
Order came on time.
Communication was perfect.
No other fees (customs, tax, etc. EU).
A nice present, magnetic case and tampered glass screen protector!
The package was packed perfectly, no damages.
I got what I ordered and I'm happy!
I will definitely buy again, thank you!
July 28, 2026
Unprompted review
Reply from Gshopper
Dear Customer，
thank you so much for your amazing feedback and for taking the time to share your experience with us!
We are delighted to hear that you are satisfied with your OnePlus 15 purchase and that the entire shopping process went smoothly, from placing your order and making the payment to receiving your package on time.
We always do our best to provide clear instructions, reliable communication, and a convenient shopping experience for our customers. We are also happy to know that you enjoyed the extra gifts and that your package arrived safely in perfect condition.
Your trust and support mean a lot to us. Thank you again for choosing us, and we sincerely look forward to serving you again in the future.
Enjoy your new phone!
Unacceptable delay: Laptop held for 6 months under warranty - Order #WSG000027451
UPDATE:
The people from customer service did their best to find a acceptable sollution. In the end Gshopper arranged with Ninkear a refurbished laptop with about the same specifications. This was a good acceptable sollution for everybody.
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Dear Gshopper,
I bought a Ninkear Laptop N14 Pro from Gshopper's EU warehouse (Order #WSG000027451). The laptop has been with Gshopper for repair under warranty since January 14, 2026.
Unfortunately, Gshopper has been unable to repair the device because the necessary replacement part is unavailable. I have contacted customer support multiple times, but no solution has been provided. The last response I received was in April 2026, and it is now July 2026.
I have been waiting for my laptop for over half a year. Customer service keeps apologizing and claiming they are waiting for higher management to provide a solution, but nothing changes.
Gshopper prominently claims on its website: "Gshopper Warranty Policy: Shop with confidence, Hassle-free Warranty". Waiting 6 months without a resolution is the exact opposite of a hassle-free warranty.
Since a repair within a reasonable timeframe has proven impossible, I request an immediate resolution within 14 days: either a full refund or a equivalent replacement laptop.
July 27, 2026
Unprompted review
Reply from Gshopper
Regarding the repair of your Ninkear N14 Pro laptop (Order No.: WSG000027451), which has been ongoing for over six months, we have conducted a thorough internal review and high-level discussion. We are now providing you with our final resolution as follows:
I. Factual Clarification on Warranty Status
Upon verification, you purchased this device on January 31, 2024. Our standard one-year warranty expired on January 31, 2025. When you submitted your repair request on January 14, 2026, the device was already approximately 11 months out of warranty.
II. Explanation for the Six-Month Repair Delay
The delay in repairing your device was primarily due to the fact that our upstream supplier has discontinued production of the required replacement parts for this model, making it impossible for us to source the necessary components. During this period, we actively communicated with the supplier in an effort to find a solution, but ultimately confirmed that the parts are no longer available for restocking.
Additionally, we acknowledge that our customer service team failed to clearly inform you at the time of repair intake that your device was already out of warranty. This was a service oversight on our part, and we sincerely apologize for it.
III. Final Resolution
Although the device is no longer covered under the statutory warranty, and the repair delay was primarily caused by the supplier's parts discontinuation, we remain committed to our responsibility to our customers. Given the significant inconvenience this has caused you, our management has specially approved a one-time courtesy replacement—we will provide you with a brand laptop of equivalent specifications free of charge, as the final remedy for this situation.
Please note that this replacement is a one-time exceptional courtesy extended to your specific case and does not constitute a general commitment to provide free repairs or replacements for out-of-warranty products.
IV. Execution Commitment and Timeline
Replacement Confirmation: The replacement order has been officially placed with our EU warehouse.
Completion Deadline: We commit to completing the shipment of the new unit within 14 calendar days (no later than August 12, 2026).
Next Steps: Our after-sales representative will contact you within 2 business days to confirm your shipping address and delivery arrangements.
Shipping Costs: All shipping costs for this replacement will be fully covered by us.
V. Your Confirmation Required
Please reply to this email within 3 business days to confirm whether you accept this replacement offer.
If you accept, we will proceed with the replacement process immediately.
If you do not accept, we will return your original device to you as-is.
If we do not receive your reply within the timeframe, we will consider that you have declined this courtesy replacement and will arrange to return the original device to you.
We once again sincerely apologize for the six-month wait and thank you for your patience and communication throughout this process. We hope this replacement offer meets your expectations.
Wishing you all the best.
Sincerely,
Gshopper Customer Service Team
Everything was very good.
July 20, 2026
Unprompted review
Reply from Gshopper
Thank you for your kind review! We’re delighted to hear that everything met your expectations. Your support means a lot to us, and we look forward to serving you again. Have a wonderful day!
Excelent shop
Great buyer service, and sometimes gives free gifts for customers. Thank you. Buy again. Recommend
July 21, 2026
Unprompted review
Reply from Gshopper
Thank you so much for your kind feedback and recommendation! We’re delighted that you enjoyed our product and the little gift. We look forward to serving you again!
A very good online store
A very good online store. The ordered items arrived quickly and without any defects.
July 21, 2026
Unprompted review
Reply from Gshopper
Thank you very much for your positive feedback! We’re delighted that you were satisfied with the fast delivery and the quality of your items. We look forward to serving you again!
Everithing was great.
Everithing was great, phone is super. Recomended store.
Great support! 😁
July 16, 2026
Unprompted review
Reply from Gshopper
Dear Customer
Thank you so much for your great feedback!
We’re very happy to hear that you are satisfied with the phone and our service. Your support and recommendation mean a lot to us.
We will continue to provide high-quality products and great customer support. Enjoy your new phone, and thank you again for choosing us!
Everything is fine
Everything is fine. It arrived very quickly. Good quality material so far LikeCan be inflated with the pump in 6-7 minutes Perfect
July 3, 2026
Unprompted review
Reply from Gshopper
Thank you for your wonderful feedback! We’re glad to hear that your order arrived quickly and that you’re satisfied with the material quality and easy inflation process. We appreciate your support and hope you enjoy using it!
Everything fine with the shopping
Everything fine with the shopping, perfect prices.
July 10, 2026
Unprompted review
Reply from Gshopper
Thank you for your feedback! We’re glad you enjoyed your shopping experience and are happy with our prices. We appreciate your support!
Good prices, all legit
Good prices, fast shipping in EU, product top notch.
July 1, 2026
Unprompted review
Reply from Gshopper
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with our prices, fast EU shipping, and the quality of your product. Your support means a lot to us, and we look forward to serving you again soon. Enjoy your purchase!
Shopping experience was smooth
Shopping experience was smooth. All taxes were already included in price, I hadn't to pay anything extra when it arrived to Lithuania. shopping was also clear. Arrived in around 2 weeks.
July 3, 2026
Unprompted review
Reply from Gshopper
Thank you for your wonderful review! We’re delighted to hear that you had a smooth shopping experience and that the all-inclusive pricing made the delivery to Lithuania hassle-free. We’re also glad the ordering process was clear and your package arrived within about two weeks. We truly appreciate your support and look forward to serving you again!
Excellent communication and customer care
I had a great experience with GShopper. The product arrived as expected, and I had no issues with my purchase.
The customer support was excellent — very fast, helpful, and professional. They answered all my questions and provided great assistance throughout the process.
I am very satisfied with the service and would definitely recommend GShopper.
July 7, 2026
Unprompted review
Reply from Gshopper
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with GShopper. It’s fantastic to know that your order arrived as expected and that our customer support team was able to provide fast, helpful, and professional assistance.
Your satisfaction and recommendation mean a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Very fast shipping
Very fast shipping, excellent comunication, awesome product.
July 2, 2026
Unprompted review
Reply from Gshopper
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the fast shipping, communication, and product quality. We truly appreciate your support and hope to serve you again soon!
Excellent shopping experience – fast delivery and a fantastic phone
I recently bought a OnePlus 15 from Gshopper, and I couldn't be happier with the experience.
The website itself feels a bit slow at times, but that's honestly the only minor downside I noticed. Everything else exceeded my expectations.
The ordering process was straightforward, shipping was surprisingly fast, and the phone arrived exactly as described. The packaging was secure, and the entire process felt reliable from start to finish.
As for the OnePlus 15, I'm extremely satisfied. It's incredibly fast, responsive, and smooth to use. The performance is outstanding, and it has easily exceeded my expectations.
Overall, Gshopper provided a great buying experience with excellent prices, fast delivery, and reliable service. Despite the slightly sluggish website, I would definitely buy from them again.
June 30, 2026
Unprompted review
Reply from Gshopper
Thank you so much for your detailed and thoughtful review! We’re delighted to hear that you’re enjoying your new OnePlus 15 and that our fast shipping, secure packaging, and reliable service met your expectations. We also appreciate your honest feedback about the website speed—we’ll share it with our technical team as we continue improving the shopping experience. Thank you for your trust and support. We look forward to serving you again soon!
Reply from Gshopper
Thank you for your positive feedback! We’re glad you are satisfied with the fast shipping and overall experience. We look forward to serving you again!
Reply from Gshopper
Thank you for your positive feedback! We’re glad to hear that you are satisfied with the OnePlus Watch 4 and that everything is working well. We look forward to serving you again!
Great service and fast delivery
Fast shipping and excellent support from the seller. Everything arrived safely and on time. Very satisfied with the service so far!
June 25, 2026
Unprompted review
Reply from Gshopper
Dear customer, thank you for your support and kind feedback! We’re delighted to hear that you’re satisfied with the fast delivery and our customer service. Your satisfaction motivates us to keep improving. We look forward to serving you again and wish you a wonderful experience with your purchase!
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