- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)
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Review summary
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I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more
Everything was fine, the package was a little late, but I got the shipping costs back.
They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more
Company replied
Company details
Written by the company
Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Contact info
Singapore
- support@gshopper.com
- gshopper.com
4.3
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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This company is awful
This company is awful. You can tell by their presence in social networking as well.
Bought one a Vacuum cleaner in January 2022 from Dreame - Dreame T10.
In November 2023 started to have issues with the battery. Informed them about this and they told me that's a consumable and its normal batteries don't last long and need replacements. Imagine someone telling you the same thing for a mobile phone. "Hey sir, it's normal that each 2 years you need to replace your battery which costs 80€".
Hilarious itself without the further details.
They clearly shouldn't be mandated to legally sell in EU because they don't understand that by law warranty period is 2 years.
Furthermore, after asking them my proof of purchase, because they are so bad they do not send you the invoice immediatelly with the product nor by email, they said they upgraded their system and do not have the invoice anymore.
How crazy is this? So they also do not follow any accouting standards. And EU does nothing in regards these lame practices.
No customer protection against these type of scammers.
Very poor. Don't even understand how you have 3.9. It must be because people let themselves go by the prices. But then you have these surprises.
January 1, 2024
Unprompted review
Reply from Gshopper
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
A company untrustworthy
I would like to express my deep dissatisfaction and disappointment about Gshopper as a company being untrustworthy and irrespective to its customers.
Gshopper had committed in their email that they would issue me a 30% coupon given for my next order after my last order.
Unfortunately, despite numerous attempts to contact them by email reminding to send me the coupon offered, they constantly refused to keep their promise. On the contrary, they still ignore my emails trying to find excuses for not keeping their commitment.
July 1, 2024
Unprompted review
Reply from Gshopper
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I purchased a product but I cancelled…
I purchased a product but I cancelled the order after because I ended up to buy a different one on Ebay
I asked to cancel the order and the day after they sent me the refund on my revolut account which it arrived in 2 days
I was a little bit worried reading all the reviews here but I have to say they were very helpful and they answered every single email I sent
June 27, 2024
Unprompted review
Super service from start to finish!I…
Super service from start to finish!I was having some issues with the phone, they accepted it for warranty service. When I got it back it still had the echo.
June 4, 2024
I was really happy about ordering a new…
I was really happy about ordering a new phone through this shopping platform. The product arrived to me in perfect condition and it works quite smoothly!
June 4, 2024
Dream product
This Samsung Galaxy 8 Note has been a great upgrade in capability, features, and is also compatible with apps that I wanted.Very pleased with quality and newer technology that comes with this phone.
June 4, 2024
Based on my own experience
I had always heard that Gshopper was a great shopping experience. Until this time when I experienced it for myself, very happy to bought so good quality item at this low price.
May 28, 2024
The clothes are as good as pictures and…
The clothes are as good as pictures and all the sizes fit me well.
May 29, 2024
Based on my own experience
Based on my own experience, this shop has a really good rep. Very happy to bought so good quality item at this low price.
May 13, 2024
It's totally my dream product
It's totally my dream product, also worth recommending to everyone.
May 21, 2024
Probably worst support I ever seen
Probably worst support I ever seen. No updates about my parcel, 24/7 support is so bad that there's no words to describe it, I strongly don't recommend to buy anything from them
June 22, 2024
Unprompted review
Reply from Gshopper
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Very addictive with it
This one was a huge hit with the grandkids and they played with it for hours!
May 30, 2024
Money well spent
There was absolutely no disappointment in the quality and it met my expectations perfectly.
May 9, 2024
So comfy and lovely
As a senior designer, this fit great. It soft and the pattern is beautiful.
May 20, 2024
I ordered RG cube handheld
I ordered RG cube handheld, and i didn't log in.
After payment i logged on and i didn't recived na e-mail or aby confirmation. It's possibile that i made error when placing e-mail. But support aren't helping at all.
June 14, 2024
Unprompted review
Reply from Gshopper
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email queries@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Perfect second order
Second order, already more faultless than first order. We also have fast shipping and perfect communication.
May 28, 2024
It is super cute and flatters all body…
It is super cute and flatters all body types. I love this jumpsuit so much!
May 24, 2024
Awesome quality
The headsets have a wonderful sound, and they stay in the ears very well. I’m so glad these have excellent quality.
May 21, 2024
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