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GSlot Casino Reviews 41

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TrustScore 2 out of 5

2.2

Online Casino or Bookmaker
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Company details

  1. Online Casino or Bookmaker

Written by the company

At Gslot Casino, we take both entertainment and security seriously. With some of the most modern software and the latest technology, we have worked closely with some fantastic providers to create a safe space where our players can come and play some of their favourite games.

Contact info

2.2

Poor

TrustScore 2 out of 5

41 reviews

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Rated 1 out of 5 stars

Sadly this website is most like fraud..

Sadly this website is most likely fraud... I deposited 2000 euro with my Visa card, because I found the website design nice, and I liked the way it worked. I then started to Gamble, hit a big win, and then the issues started. I tried to withdraw my 13.000 euro balance I have on Gslot, but they refuse to accept my withdrawals. They have asked me for KYC documents, which I have provided, and they have all been accepted, but they refuse to accept my withdrawals, and accuse me of photoshop my documents. It is very amateur of a Casino to accuse their customers on such illegal maners, and therefor I advise everyone to stay away from the casino. They keep telling me the "Finance" department is looking at it, but I honestly do not thing that there is any finance department. I also told them that if I have had not received my funds by Monday, that my father will come by their office, and I will fly to Malta. I am in Europe, so Malta is only a 3 hours flight, and for 13.000 euros, I will happily go there. I can see on their website they have an adress registered, and if I have not received my withdrawals approvals shortly, next step will be legal actions.. Im sad it turned out this way, I really wanted to keep using their casino since I am a high roller gambler for a living, but their customer service and response time is so bad.

I hope this message will make them release my money which they illegally froze as we speak. Thanks for reading

Best regards Kasper Nielsen

July 29, 2023
Unprompted review
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Reply from GSlot Casino

Dear Kasper,

Thank you for your review!

We appreciate your feedback, as we value our players and do everything to provide only the best support possible. However, we are also a licensed casino and have a strict set of rules and regulations that must be followed.
Thus, if the player is suspected of fraudulent activity, as per our Terms & Conditions and Anti-fraud policy, the account and all payouts are suspended until further updates.

We would appreciate your cooperation in this matter and kindly ask you to contact our support team for the further instructions.

If you have any additional questions, we will be glad to help!

Regards,
Gslot Casino Team

Rated 1 out of 5 stars

SCAMMER CASINO - ATTENTION

I deposited €30, everything was debited from the bank account, I have all kinds of receipts and the payment was refused by the casino in the end, it was a "REAL-TIME TRANSFER" really ridiculous what this support is pulling, it's been saying wait for hours all the time but i still wait 2 days.

Update: 29 July, they say me it is being worked on but it has been for days, only standard responses come in response, the casino is cheating the players

Update: 17 August Another 50€ payments was stucking now they need my Legitimation, to pay Out my cash. it's a pure scam, i don't need to give them any private Data of me.

July 26, 2023
Unprompted review
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Reply from GSlot Casino

Dear Sven,

Thank you for your review!

Customers satisfaction has always been our goal, and we are sorry to hear that you've experienced such an issue. We are doing our best to help our players as soon as possible, however, please bear in mind that not everything depends on us: deposits are being processed on the side of payment providers before they reach us, so it can take some time to find the source of the problem.

We would appreciate it if you reach out to us for the update, we are available round the clock!

Regards,
Gslot Casino Team

Rated 4 out of 5 stars

So far so good

So far so good.

I'm trying to ignore all the negative comments about gslots..
I've had a good experience so far. Will come back to edit my review once I see how kyc and withdrawing to ewallet goes.
I am member of a fair few casinos, And have used same documents for kyc throughout all companies seamlessly. so Im hoping for no Mickey mouse.
E-wallet withdrawals should be almost instant so will update about that also. I have submitted my kyc documents and will try a smaller test withdrawal then decide if it gets a five star, keeps it's 4, or gets demoted...
Fingers crossed as I like the casino, And I would be more than happy to add them to my fellow list of regular places to play after I can give them a greenlight!

Update: I sadly have to point out a couple of annoyances.

Kyc was rather painful and dragged out but I got there in the end, therefore I expect not so seasoned to the online casino world players to have issues in this department.

The website info pages and payment pages all say ewallet withdrawals are almost instant, the chat bot assures this also, So I expected this to be the case.
But nope...
I received my Skrill withdrawal about 6hours later, wait times like that make me anxious especially with first withdrawal attempts, but none the less I received it.
Had I waited longer than 12hrs I would have contacted Skrill as they like casinos to uphold their merchant contracts.
In conclusion, I will not be adding a fifth star at this stage, but I'm always open to it being changed.

November 2, 2022
Unprompted review
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Reply from GSlot Casino

Dear Cody,

Thank you for sharing your experience with us, we appreciate that a lot!

We always put great effort into trying to satisfy our players with the best support possible, and we are truly sorry that wasn't demonstrated to you with the withdrawal process.

Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Also, our finance department checks every cashout in order to prevent fraud, so this may take some time.

However, we've taken your comments on board, and we passed this feedback to our team to see what improvements we can make.

Please feel free to reach out again if you have any questions – we are just an email away and will always be happy to assist you.

Wish you only good luck ahead!

Best regards,
Gslot Casino Team

Rated 5 out of 5 stars

promised myself to leave a rewiev if they pay me out fast

I like their bonus system. It's awesome and easy to achieve.
After I won kinda big, I was worried with the payout and if this casino is legit, however everything went well.
The support team is also nice, helped me through the whole process.
They also have a decent vip promo, it's definitely worth checking out.

Thank you

July 7, 2022
Unprompted review
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Reply from GSlot Casino

Dear Alex,

Thank you for posting such a positive review!

We appreciate you taking the time out to share your experience with us.

Customer satisfaction is always a number one priority for our team. We strive to ensure every customer is satisfied with the service we provide. Only best bonuses for our beloved customers.

Thank you for choosing our casino and may the fortune be with you!

Warm regards,
Gslot Casino team

Rated 5 out of 5 stars

I won 300 euros

I won 300 euros, it took some time to withdraw them but in the end I'm very happy :)

July 6, 2022
Unprompted review
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Reply from GSlot Casino

Dear Bnuio,

Thank you for sharing your positive experience with us, much appreciated!

Congratulations on a lucky win!

We always share our players' happiness for their winnings, and we hope that your lucky strike continues!

Warmest regards,
Gslot Casino

Rated 4 out of 5 stars

decent place to play

I've been playing here for a while now and overall it's been great.
Lots of bonuses and promos, a large selection of games and a constant supply of awesome tournaments.

Yeah, the transaction speed could be better, but it's tolerable. So in general it's a decent place to gamble.

July 3, 2022
Unprompted review
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Reply from GSlot Casino

Dear Josef K,

Thank you so much for your positive review!

We are happy to hear that you are satisfied with our bonus selection. Our bonus department works hard to provide players with the best offers.

Thank you for pointing out the wide range of games. We always try to add the newest and the flashiest games available.

We will take into account your advice about the speed of withdrawals.

Wish you only good luck ahead!

Best regards,
Gslot Casino

Rated 1 out of 5 stars

trash casino

July 14, 2021
Unprompted review
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Reply from GSlot Casino

Dear Marv,

Thank you for your feedback!

The customer satisfaction is of our utmost value, as we strive to ensure that all players can spend some quality time in our casino. We would love to improve ourselves, and kindly ask you to provide us with more background for your negative experience. Feel free to reach us at support@gslot.com.

We are looking forward to hearing from you!

Regards,
Gslot Casino Team

Rated 1 out of 5 stars

Don’t play if you want to withdraw at…

Don’t play if you want to withdraw at some point... it’s hopeless and they keep saying my name is not the one on the documents and profile. I had this name all my life and i send them 25 documents now. You can win here, but you are more lucky if you ever see your money. Worst online casino ever and i play alot.

May 4, 2021
Unprompted review
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Reply from GSlot Casino

Dear Christine Piil,

Thank you for your review!

It is unfortunate to hear about your experience, as in our casino we strive to provide our players only with positive emotions. However, it is important to remember that KYC is a crucial procedure and our financial department checks every document thoroughly to prevent any possible misunderstandings or fraud.

In case you are struggling with your account verification, please contact our support team, and we will do our best to guide you through it.

Regards,
Gslot Casino Team

Rated 1 out of 5 stars

Do not create an account on this website gslot!

Do not create an account on this website! They give your first withdrawal to appear trustworthy, but then they don't send anything anymore. They blocked my account after waiting more than 12 days to withdraw almost €1500. All my info was correct. their helpdesk is operated from russia and their main company called N1 interactive does not have any contact details to reach. I made some screenvideos of the chat and personal info myself that i did nothing wrong. Also submitted complaint by the Pogg and Malta Gaming Authority. Dont think they will help me, anyways dont make an account here on gslot or make any deposit, just close the account

April 1, 2021
Unprompted review
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Reply from GSlot Casino

Dear MD,

We deeply regret the negative experience you encountered on our casino website, and we apologize for any inconvenience caused.

We assure you that our aim is to provide a reliable and trustworthy platform for our players. However, we acknowledge the frustration you experienced with the withdrawal process and the subsequent blocking of your account. We take such matters seriously and will investigate the issue thoroughly.

Regarding our customer support, we apologize if you found it unsatisfactory. We strive to provide prompt and helpful assistance to all our players. We will review our support processes to ensure better communication and resolution of issues.

We appreciate your proactive steps in submitting a complaint to respected organizations such as The Pogg and the Malta Gaming Authority. Rest assured, we take all complaints seriously and will cooperate fully with these authorities to address your concerns.

Once again, we apologize for the negative experience you encountered, and we assure you that we are committed to resolving the issue and providing a better experience for our players.

If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Gslot Casino Team

Rated 1 out of 5 stars

I deposit and will get 5 days 20 spins

I deposit and will get 5 days 20 spins. I only get 2 days. So 40 spins. I asked for my other spins, they say I canceled, but I didn't and they don't give them. They took 60 spins from me!!! Very bad!! I will never play here again. Thiefs.

February 15, 2021
Unprompted review
GSlot Casino logo

Reply from GSlot Casino

Dear Dol,

We apologize for the confusion and inconvenience you experienced regarding the spins offer on our casino website.

We understand your frustration regarding the discrepancy between the promised 20 spins per day for 5 days and only receiving 2 days' worth of spins. We apologize for any miscommunication or error that may have occurred in this regard.

We regret any inconvenience caused by the misunderstanding about the cancellation of your remaining spins. We assure you that our intention is never to withhold spins unfairly. Furthermore, we would appreciate the opportunity to investigate this matter further and rectify the situation.

We value your feedback and take it seriously. We apologize for falling short of your expectations and for any negative impression it may have left. We strive to provide a positive gaming experience for all our players and regret that we did not meet your expectations on this occasion.

If you would like to discuss this matter further or require any assistance, please do not hesitate to contact our customer support team. We are here to address your concerns and provide a resolution.

Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust in the future.

Best regards,
Gslot Casino Team

Rated 1 out of 5 stars

WARNING DO NOT PLAY ON THIS SCAM SITE

WARNING DO NOT PLAY ON THIS SCAM SITE! It is impossible to even have a small win on this site. If you wanna enjoy your time while playing then choose another casino because this site is a joke. RTP must be set below 50%

February 5, 2021
Unprompted review
GSlot Casino logo

Reply from GSlot Casino

Dear Dan,

We're sorry to hear that you had a negative experience on our casino site. We assure you that we strive to provide a fair and enjoyable gaming environment for all our players.

The Return to Player (RTP) percentage is calculated based on long-term statistics and is regulated by independent authorities to ensure fairness.

We understand that luck can vary for each individual, and winning or losing is part of the gambling experience. While we cannot guarantee specific outcomes, we aim to provide a diverse range of games with various payout potentials.

If you have any specific concerns or issues, we encourage you to reach out to our customer support team. We value your feedback and would like to address any concerns you may have.

We appreciate your time and hope to have the opportunity to change your perspective in the future.

Best regards,
Gslot Casino Team

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