GTI's best customer service representative
There's no doubt that Jennifer McCabe was able to correct the hours so my caregiver would receive the correct amount for working for me. There was so much confusion and incorrect information that was causing my caregiver to not receive the right payroll for the pay period; but JENNIFER MCCABE was determined to get him what is due. JENNIFER McCABE wasn't going to allow another payday for my caregiver the full amount he earned. It was frustrating and I couldn't get him paid. When an employee gets the incorrect $$$ money on payday, he was upset but blaming me for the errors, because he's my employee. Promises and confusion doesn't buy groceries or put gas in his vehicle. JENNIFER MCCABE felt my frustration and any time she had she used to gather the needed information so I could contact the insurance company and tell them what was needed and who to send it to. She is by far the best customer service representative I have ever dealt with. I'm a month away being 70 years old, I've talked to lots!! If I still owned a business, I would be offering her to come work for me. She's worth her weight in gold and I hope GT Independence knows how valuable she is. She's very patient, knowledgeable, friendly and very helpful! JENNIFER MCCABE should be recognized for her work and making clients of GTI happy and the "client" focus on healing. Give JENNIFER MCCABE a gold star; she deserves it and more!
