Guajastudio Reviews 

242
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, beautiful sustainable designs, and wonderfully comfortable clothing fits that look very classy. People also highlight the remarkably prompt delivery times and the lovely, carefully wrapped gift packages that always arrive in pristine condition. Consumers genuinely appreciate the extremely friendly and helpful customer support team that makes the entire online shopping process exceptionally smooth and pleasant. However, some people mentioned occasional frustrating issues with external delivery services, unexpected local package retrieval hurdles, and somewhat expensive return shipping costs experienced during travel.

What people talk about most

Product

Customers expressed absolute satisfaction with the product, frequently praising the high-end fabrics, unique... See more

Quality

People report high satisfaction and appreciation for the exceptional quality and timeless design of the... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting fast, prompt, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that the support team is exceptionally... See more

Order

Reviewers highlight high satisfaction with their order experiences, often praising remarkably fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have loved Guaja Studio since I started getting my first pieces a couple of years ago. The shopping experience always runs smooth, the designs are great and good quality, with nice cuts. Shopping fr... See more

Company replied

Rated 5 out of 5 stars

The pieces are high-quality and simply beautiful! I was pleasantly surprised by how quickly my order arrived. I was also really happy to see that the items I ordered were packed so efficiently in a re... See more

Company replied

Rated 5 out of 5 stars

I was following GUAJA for a little while and felt attracted to the story, transparency, designs and quality that seemed to be excellent. I decided to get a pair of trousers and I was very pleased th... See more

Company replied

Rated 5 out of 5 stars

I love every single piece from Guaja. The clothes are high quality, beautiful and authentic. And the customer support, specifically Ines, is everything you could wish for🙏🙏 super thoughtful and help... See more

Company replied


Company details

  1. Clothing Store

Written by the company

GUAJA. is a Portuguese Prêt-a-Porter brand founded in 2019 by two sisters and their mother. We specialize in high-quality, timeless, and sustainable fashion for the busy women in the city. Each piece is ethically crafted in our home town. GUAJA. supports local communities, promoting fair wages and ethical production. Our mission is to provide elegant, long-lasting, and stylish designs for empowered women who are always on the go.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(242)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect service

Received my top from Guaja within two days. There has been taken good care of the packaging. It smelled nice and there is a nice personal card. The quality is very good as well and it looks exactly the same as on the picture on the website.

July 25, 2023
Unprompted review
Guajastudio logo

Reply from Guajastudio

Hey Sacha,

We are absolutely thrilled to read your fantastic feedback about your recent experience with Guaja! Thank you so much for sharing your feedback.

We understand how important it is to receive your order promptly, and we strive to provide the best shipping service possible.

It warms our hearts to know that you appreciated the attention to detail we put into the packaging. We believe that every customer's unboxing experience should be special, and we're glad you enjoyed it.

The fact that you noticed the pleasant scent means a lot to us. We want every aspect of your interaction with Guaja to be delightful, down to the smallest details.

Also, we're thrilled that you liked the personal card! We believe that adding a personal touch makes each customer feel valued and appreciated.

Most importantly, we're overjoyed that you found the quality of the top to be excellent and that it matched the picture on our website accurately. Our team works hard to ensure that the products we showcase online are an accurate representation of what you'll receive.

Your kind words and positive feedback inspire us to continue delivering top-notch products and service to our amazing customers like you.

Rated 4 out of 5 stars

Beautiful but small sizing

Quick delivery to Ireland - quality product worth the money and beautifully packaged. The only critism I have would be I would love to see the brand expand on their sizing to be more inclusive as this alone restricts me from what I can and cannot buy from the brand.

November 30, 2022
Unprompted review
Guajastudio logo

Reply from Guajastudio

Hello sweetie, thank you soooo much for your feedback. It's so important to us!
Thank you for supporting our small business and for taking some minutes of your day to write us a review, it means the world to us.
Regarding the sizing issue, as you may know, we are a recent and small brand making our best to grow and since the beginning, we always had our designs going from size XS to XL, this is a huge step for a small brand that doesn't produce a huge amount of stock. We are super proud of this year being able to extend our size range and add sizes XXS and XXL.
If you pay attention to our recent designs (from this year) you will see that we have those pieces available from XXS to XXL (some of them sold out in these sizes).
It's very important to us to receive this type of feedback and we will for sure make our best to continue expanding our size range and hope you will be around to see it <3
If you need any help with sizing or with any designs if you have any doubts about the fit of a certain piece feel free to contact us through Instagram DM or email and we will be here to help you out <3

Have a lovely day!

Rated 5 out of 5 stars

Happy repeat customer!

I have been a repeat customer with Guaja since last year and my recent experience did not disappoint! I love my new items, they fit amazingly and the quality is great. The customer service is also exceptional! I look forward to placing a new order again some day soon.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Timeless elegance

Guaja is a synonym of timeless elegance. Their pieces have the most trust-worthy quality I have ever seen. An investment worth making for infinite possibilites of mixing and matching. Guaja is one of my all time favorite brands and you can see how much love and effort they put in every piece. A loyal costumer forever!

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

This is just my favorite brand

This is just my favorite brand! I love design, I love material, I love the fact that they’re ethical! And create by 2 incredible woman! The client service is just awesome! I think that if it continues my dressing room will only consist of such beautiful timeless pieces from guaja Studio!

September 18, 2022
Unprompted review
Guajastudio logo

Reply from Guajastudio

Hello dear Enola,
Thank you so much for your lovely words. Nothing makes us happier than this. Thank you also for your support throughout the years. We always love to see you comeback <3
All the love,
GUAJA.

Rated 5 out of 5 stars

I highly recommend this brand!

I've been trying to find my own style for a long time, since I discovered this brand I feel more confident than ever. And I don't want anything else. Every time I order from this brand, I can't wait to receive it. You really notice these two women do this with heart and soul, each package is delivered quickly, clean and is provided with a personal card. In addition, they are kind to their customers and the customer service is top notch! If you are looking for an ethically and sustainably produced product, I highly recommend this brand!

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Everything is great

Everything is great. The design, the quality and the customer support. I will definitely buy again!

August 3, 2022
Unprompted review
Guajastudio logo

Reply from Guajastudio

Obrigada queria Sofia, pela review e todo o apoio! Esperámos continuar a surpreender-te e corresponder a todas as tuas expectativas :)
All the love,
Rita e Sofia

Rated 5 out of 5 stars

Amazing brand

Amazing brand, amazing design, one of my favourite brands ♥️

September 8, 2022
Unprompted review
Guajastudio logo

Reply from Guajastudio

Hello dear Lisa,
Thank you so much for this amazing review and all the support!
We hope to have ou as a customer for a long time and keep being one of your favorites!
All the love,
Rita and Sofia

Rated 5 out of 5 stars

The best sustainable fashion brand

The best sustainable fashion brand, it’s my favourite of all time! Clothes are of super high quality, the team is really nice and the shipping times are great!

October 1, 2021
Unprompted review
Guajastudio logo

Reply from Guajastudio

Hello dear Maitane,
Thank you so much for your sweet review and all the love and support you have been showing us!
We truly hope to keep making you happy, with both our designs and customer support <3
All the love,
Rita and Sofia

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