Guaranteed Car Buyers Reviews 

164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the efficient and easy service, highlighting a smooth process from start to finish. Many people appreciate the friendly and helpful staff, including drivers and office personnel, who provide clear communication and support, making the selling process stress-free. Reviewers often report receiving the initial quoted price, with no hidden fees or haggling, and appreciate the quick, instant payment directly into their accounts, often before vehicle collection. This commitment to honoring agreed prices and efficient processing contributes to a highly recommended and trustworthy experience for consumers.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the quick, professional,... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their friendliness,... See more

Price

Customers had positive experiences with price, with many reviewers reporting that the price quoted was the... See more

Payment

Users describe positive interactions with payment, often highlighting that funds were transferred quickly and... See more

Customer service

People report positive experiences with customer service, highlighting the friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car was collected earlier than expected on the day of pickup. Sent pictures/videos of the vehicle and logbook over WhatsApp, and was given my valuation quickly. Driver picked up the next day - interac... See more

Rated 5 out of 5 stars

Working with Guaranteed Car Buyers was a fantastic experience. They gave me a fair price for my non-running car and made the entire process incredibly simple. Their communication was clear and eff... See more

Rated 5 out of 5 stars

Made the enquiry, got a price and date for inspection. Inspector arrived on time, was very efficient and a final value agreed with Tony. Money in bank within 15 minutes and V5 ownership transferred i... See more

Rated 5 out of 5 stars

Great company who offered me the best price for my car. Communication was good & detailed. Pick up was arranged quickly.. one slight technical issue meant a small disruption to the plan but it was com... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Car Buying Service


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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No recent history of asking for reviews

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4.7

All reviews

(164)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick

Quick, easy process. Was looking to get rid of the car as soon as possible, offered best price and was collected within 2 days. Payment goes straight into account before they even take the car.
Would defiantly recommend and use again if needed.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Pleasantly Surprised

I was pleasantly surprised that Guaranteed Car Buyer paid me exactly what they offered for my car with an engine issue.

I was expecting an awkward haggling experience out in the cold but after the driver submitted the pictures, Tony rang me back and paid what the offer was. The payment came through in a few minutes.

The price offered was the highest quote I found and I believe very fair.

There was a slight hitch when the winch broke on the truck but apart from that everything was done in around 30-40 mins.

I was a bit of wary of all the positive reviews but they must be true!!

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Selling my car

My experience with guaranteed car buyers was super easy and stress free!
They were always happy to help and explained the whole process to me throughly so I understood what was going ahead.
Would highly recommend to anyone who’s looking to get rid of their car in a hurry!
Picked up on the same day and got my money in my back within 4 minutes of them telling me they had sent it.
Very reliable and great customer service!

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

Not the experience promised at all

The collecting guy was fine. He arrived half an hour late but did contact me in good time to say he was running late.
He took photos of the car and FSH paperwork. After a long wait, It turned out the guy had taken a picture of an invoice for a tyre [but i wasn't to know that] and he wanted more so more photos of other service records were taken. After another wait, I got a call querying the paperwork further. The car has been fully serviced throughout by the Ford dealer that it was bought from. He didn't seem to understand that cars have longer than annual service intervals these days. In fact he didn't seem to understand much at all about what he was looking at.
By now this was not feeling 'HASSLE FREE' After about 3/4 hr we got onto the bodywork which I had fairly and reasonably marked as average. It definitely wasn't excellent and definitely not poor = average. Because of a small defect in the bumper [that I hadn't ever noticed] he tried dropping the price so now it is not 'HAGGLE FREE' and it is not the 'GAURANTEED' price promised repeatedly in emails and texts. At this point I threatened to pull out so he spoke to manager and came back and agreed the 'GAURANTEED' price also adding that the difference was not worth arguing about.....?
The process took an hour and half and was a long way from what this company is selling itself on.
If the business needs intricate details on FSH paperwork then I would have been happy to email it all over ahead of time and the pickup. If it wants to know the precise number of scrapes [we went from two to three [the rest of the car being at the excellent end]], then it needs to spell that out but it doesn't and if it doesn't, then it shouldn't quibble at the pick up time [which it implies doesn't happen but I can tell you that it does]. Very poor service was indicated to them on their own feedback email but no one has been in contact and after my experience, I'm not really expecting any.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
Was offered a good fair price for a non runner car.
Communication from Tony and the guy who collected my car was fantastic.
Collection of the car was quick, easy and hassle free.
Money was in my account within 5 minutes.
Would highly recommend.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant hassle free service start to finish!

I had a really good experience with Guaranteed Car Buyers.
I was sceptical about car buying sites, and with my car having a clutch issue, i really wasnt sure what I could do with it.
I got a great price from GCB, and thought I would just try them. There was a logistics issue with collection on the day (my fault - gave wrong number) but after speaking to Tony on the phone, he was more than happy to pay the agreed price once I showed some pictures and condition had been confirmed as described.
I cannot fault the service at all, and if ever I need to move a car on in the future, I know exactly where to go!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

The quickest most efficient car sale I…

The quickest most efficient car sale I have ever made, Tony was really happy and money was in my account with 10mins. Tony also checked it to make sure payment had arrived safely. I would definitely recommend using this company 100% from me

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and trustworthy

Honest, friendly and professional company. Did everything they promised and the gentleman who collected our vehicle was a credit to their business.

October 21, 2023
Unprompted review

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