You have been great and I will shop again with you I’m sure. The difficulty lies with not being able to change languages. I needed to alter the dates of my orders and just found it too frustrating not... See more
Company replied
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See what reviewers are saying
This was my third Purina Proplan dog food order and I will continue to order from Guaw. The ordering system is easy to follow and the price is slightly cheaper than buying from the pet shop, and I lov... See more
Company replied
Seems like they have a bad sense of humor: my girlfriend ordered food for her dog 3 times and 3 times they delivered cat food instead. Honestly, if the first time it might seem like an unintended erro... See more
Company replied
Excellent service, I was having problems buying diabetic dog food locally so bought 3 trays of tins from Guaw on the internet. After using half a tray he decided he would no longer eat the food and Gu... See more
Company details
Written by the company
Una aventura pensada por y para animales. Nos da igual el color de pelo, el largo de los bigotes o el estilo nadando de tu compañero animal, nos importan ellos y vamos a hacer las cosas de manera diferente. ¡Súmate a la aventura Guaw!
Contact info
Calle Virgilio 25, 28223, Pozuelo de Alarcón, Spain
- 93 840 54 65
- help@guaw.com
- guaw.com
4.1
Great
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Guaw
You're welcome!
Glad to hear everything is perfect. 😊
See you next time!
Good selection of animal products
Good selection of animal products, easy to order on line and fast delivery
November 14, 2025
Reply from Guaw
Thanks for your awesome feedback!
We’re thrilled you liked our selection and that the ordering process was smooth and fast. 🚀 Can’t wait to see you again for your next purchase! 😄🎉
Here is what i think
I was impressed by how easy it was to place my order. The entire process was seamless, and I appreciated the intuitive interface that guided me through each step. Additionally, the delivery was remarkably swift, arriving sooner than I expected. This level of efficiency really stood out to me. I will definitely be using your services again in the future,,, Thank you for a wonderful experience!
November 13, 2025
Unprompted review
Reply from Guaw
Thank you so much for your wonderful feedback! We’re thrilled to hear that placing your order was so easy and that the process felt seamless for you. It’s great to know our interface and fast delivery made a positive impression.
We truly appreciate your trust and are delighted that you plan to use our services again. Thank you for choosing us — we look forward to serving you next time!
Reply from Guaw
Thank you so much for your feedback! 😊
We’re thrilled to hear you enjoyed our wide range of products, fast shipping, and overall experience.
Un saludo de todo el equipo.
Reply from Guaw
Thank you for your feedback! We’re glad to hear that you had a good experience with our customer service. 😊
We’re sorry the delivery wasn’t as fast as you expected — we appreciate you letting us know, as it helps us improve.
Thank you for choosing us, and we hope to serve you even better next time!
Reply from Guaw
Muito obrigado pelo seu comentário! 😊
Ficamos muito felizes em saber que apreciou o bom preço, a entrega rápida e que tudo correu sem problemas.
Um saudação de toda a equipa.
Article conforme à la description.
Article conforme à la description.
Envoi très rapide.
October 27, 2025
Reply from Guaw
Nous vous remercions sincèrement pour votre achat et votre confiance. Nous sommes ravis que notre service et votre commande vous aient pleinement satisfait. Vos retours positifs nous encouragent à continuer à offrir le meilleur à nos clients. Merci encore et à très bientôt !
Reply from Guaw
Thank you very much for your feedback!
We’re glad to hear that you’re satisfied with our fast delivery and pricing.
We appreciate your support!
Best regards,
Reply from Guaw
Thank you very much for your feedback! We’re glad to hear that you are satisfied with our fast delivery and service.
We appreciate your support!
Best regards,
Reply from Guaw
Thank you very much for your feedback! We’re glad to hear that you found ordering online easy and that your order was delivered quickly.
We appreciate your trust and look forward to serving you again.
Best regards,
Reply from Guaw
Thank you very much for your feedback! We’re delighted to hear that you’re completely satisfied and that your dog’s food was delivered quickly.
We appreciate your trust and look forward to serving you again.
Best regards,
Todo bien y rapida entrance Royal Canin…
Todo bien y rapida entrance Royal Canin para gatos
September 22, 2025
Reply from Guaw
Gracias Marcela por tu reseña positiva que tanto nos ayuda!
Saludos!
Excellent as always
Excellent as always! best price, quick delivery and great product choice. Thank you.
September 23, 2025
Reply from Guaw
Thank you for your kind words Michael!
Regards!
Terrible customer service
Terrible customer service. I wrote 7 times to Petsonic and had no reply to my complaint.
September 23, 2025
Reply from Guaw
Bonjour,
Sans faute de notre part, nous n’avons reçu aucune réclamation de votre part concernant la commande 3088455. Merci de nous contacter par mail à info@petsonic.fr
et de nous expliquer le problème rencontré afin que nous puissions proposer une solution.
Nous restons à votre disposition.
Cordialement,
Reply from Guaw
Bonjour,
Un grand merci pour votre message ! Nous sommes ravis que vous soyez satisfait et cela nous encourage à poursuivre nos efforts pour toujours mieux vous servir.
À très bientôt !
Entrega rápida
Entrega rápida, bom preço. Já fiz uma nova encomenda a esta empresa.
September 19, 2025
Reply from Guaw
A sua satisfação é a nossa maior recompensa. Obrigado por partilhar a sua experiência!
top service!
September 17, 2025
Reply from Guaw
Bonjour,
Un grand merci pour votre message ! Nous sommes ravis que vous soyez satisfait et cela nous encourage à poursuivre nos efforts pour toujours mieux vous servir.
À très bientôt !
Reply from Guaw
Thanks for your comment. We value your feedback and will work hard to meet and exceed our customers' expectations. We are waiting for you in any of our physical stores, look for the closest one.
Easy to order from the website
Easy to order from the website. Good prices. Order arrived earlier than anticipated. This is my second time using GUAW
September 4, 2025
Reply from Guaw
Thank you for trusting us. We hope to see you here again soon! Remember to follow us on our social networks to be the first to find out about our news!
Reply from Guaw
Hi Muriel,
Thank you so much for your kind words! We're happy to hear you're pleased with our prices and fast delivery 😊
We look forward to serving you again soon!
Warm regards from the whole Guaw!!! team 🐾
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