Guernsey Flowers Reviews 

410
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning presentation, incredible fragrance, and remarkable longevity of the fresh flowers. Consumers note that orders consistently arrive promptly on the requested dates, securely packaged to prevent any damage during transit. Buyers often highlight the reliable service and state that these gorgeous floral arrangements make wonderful gifts for special occasions. Some reviewers were not happy with delivery delays that occasionally caused packages to arrive late or get lost in the post. A few consumers also mentioned receiving items in poor condition or experiencing issues with incorrect colors and damaged stems.

What people talk about most

Product

Users describe positive interactions with product, highlighting fresh and long-lasting blooms with amazing... See more

Quality

Consumers find quality to be positive, frequently describing the arrangements as fresh, fragrant, and... See more

Delivery service

Customers report widespread satisfaction with the delivery service, noting that packages frequently arrive... See more

Order

Clients share positive opinions on order experiences, noting that the ordering process is smooth and easy.... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flowers were bought as a surprise to brighten up my 87yr old aunt's day. They arrived well packed, no damage to the flowers and full of colour, but more than that freesias have a special meaning... See more

Rated 5 out of 5 stars

Cannot praise this company enough. When I ordered I incorrectly put my own address as the recipient! Had a massive panic and emailed them immediately. Within the day they had responded and corrected... See more

Rated 5 out of 5 stars

The gorgeous freesias arrived on time, fresh as a daisy and smelling divine. Our friend, recovering from surgery, was over the moon and they lifted her spirits immensely. The photo she sent us of... See more

Rated 5 out of 5 stars

I ordered some freesia’s for my mum’s wake as she had freesias in her wedding bouquet 65 years ago and went on honeymoon to Guernsey, so it seemed very fitting to order them from Guernsey Flowers. The... See more


Company details

  1. Flower Delivery

Written by the company

A boutique, family-owned florist, providing hand-tied bouquets and freesias to the UK and Channel Islands for over twenty years.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(410)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful flowers!

I have used Guernsey Flowers multiple times recently and highly recommend them. One of these was a very special gift about which they gave me excellent advice and help on what to order. The flowers are stunning and additional items are also available e.g. wine/chocs, all delivered by post and on time. All recipients commented on the beautiful stems.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly on time, divine in looks

The flowers arrived exactly when they were planned to arrive and opened up to be both beautiful to look and smelled divine. Even the box they came in was transformed into a play thing for Honey the cat.

August 11, 2025
Rated 5 out of 5 stars

I can trust payment security

I can trust payment security. I live in France but my family are all in UK and you are the best way I have found to deliver fresh flowers to them on their birthdays and days of celebration. You are kind and honest and that is important to me.

July 18, 2025
Rated 5 out of 5 stars

5 Srars!

I always use Guernsey Flowers to send flowers to my family in the U.K. I find them exceptionally helpful and the flowers are reasonably priced and long lasting and always delivered on time.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely keep buying from this company

I have a monthly subscription to send Freesias to my mum(her favourite flower).
The flowers arrive in good condition, well packaged and last a while, the smell hits you when you walk in a room.
If you need to contact the team for anything, they are very helpful and you get a quick response from them
Highly recommend

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service for a special occasion

I needed some flowers for a wedding anniversary and choose Guernsey Flowers by Post because we had used them before and had a great experience with them. The website was easy to navigate and ordering was straightforward and quick. The order was dispatched and easy to track, and arrived on the required date in perfect condition. Needless to say they were very well received! Many thanks!

July 26, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed not as advertised!

I have now purchased several times and whilst the flowers are fresh & well packed I have been disappointed with the Long Stem mixed colour Freesias. The online photo shows a mixture of colours, showing 4 colours. The last 2 orders have only had 3 colours and never any yellow. Yellow would make the bouquet pop. These flowers are an expensive treat for myself but I have found myself buying supermarket yellow freesias to get the bouquet I want. In total I'm spending over £50 and I don't think they are very good value for money in this respect.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Guernsey Flowers to the UK - via Brazil!

I live in Brazil. The flowers were delivered to the UK on the very day promised. The customer service from Guernsey Flowers was second to none - and to top it all the received flowers were admired and loved! I'll have every confidence in the future seeing flowers from me in Brazil winging their way from Guernsey to the UK (or anywhere else in the world for that matter!)

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a freesias bouquet for a…

I ordered a freesias bouquet for a friend who had lost her mum, an old friend of mine. They arrived in perfect condition by standard delivery. I have used this company for over 30 years and they have never let me down. Normally I send the carnations which last almost three weeks. The staff keep me updated with emails which is so helpful.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Real, not faux silk!…

Only ordered them as I had googled artificial rose bouquets so thought they were silk but they’re real! What a rip off, some half dead roses for £66!

July 18, 2025
Unprompted review
Guernsey Flowers logo

Reply from Guernsey Flowers

Hi Kelly,

Thanks so much for the review - though it is a little confusing! We don't sell artificial flowers and there's no indication on our site that our flowers would not be real.

Having said that, it sounds like you are unhappy with the health of the flowers you received. In which case, since they only arrived yesterday, please take a photo and share it with our team (help@guernseyflowersbypost.co.uk) and we can sort out a replacement for you. We always send out replacements if the quality of the flowers you receive is not 100%.

Sadly, fresh flower delivery can sometimes succumb to the heat during transit, so we give our customers three days to let us know of any issues so we can get them a perfect replacement sent out.

I'll ask the team to reach out to you directly if we have your email on file.

Thanks again for bringing this to our attention!

Rated 5 out of 5 stars

Guernsey Flowers are particularly…

Guernsey Flowers are particularly beautiful. Always fresh and spectacular ...... and last for ages.
Thanks for making my good friend's birthday such a joy recently with your wonderful delivery.

July 5, 2025
Unprompted review

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