Guernsey Self Store Reviews 140

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Easy access during the 2 months of storage using the front door code and the room padlock. A clean small room allowing us to store our lounge furniture comfortably.

Rated 5 out of 5 stars

The whole process of obtaining a storage locker was made easy for my husband by the gentleman in the office. Having access at any time was great, especially with our unique door code. The place w... See more

Rated 5 out of 5 stars

From the onset, the staff communication was clear and helpful guiding us to the right unit for our needs. The premises have been easy to use with 24/7 access and parking directly outside.

Rated 5 out of 5 stars

I have had my unit for just over a year but needed more storage, and somewhere local was cheaper. If it was the same price, I would've stuck with Guernsey Self Store as it is so much better than the... See more

Company details

  1. Self-Storage Facility

Written by the company

In 2009 Guernsey Self Store introduced a new concept for storage on our small island. We now offer self-contained storage spaces within three purpose built facilities. The first conveniently located on the Braye Road Industrial Estate in St. Sampson (near to Alliance), the second is on Pitronnerie Road in St. Peter Port (next to Target Tyres) and our third facility is close to the airport in Forest. Not sure how much space you need? Just call Nick or Tim, for a chat about your requirements - 01481 700077.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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Rated 3 out of 5 stars

Sadly part of our sofa came out mouldy…

Sadly part of our sofa came out mouldy and we had to have it cleaned. Apart from that very good service.

December 28, 2022
Guernsey Self Store logo

Reply from Guernsey Self Store

Dear Lauren,

Thank you for highlighting a potential issue. Our rooms are clean and dry, but we’ll find a way to improve air movement inside the units.
Whilst we're very pleased to hear you found Guernsey Self Store's facility very useful, naturally we're disappointed that you had a less than 5-star experience.

Nick – Guernsey Self Store.

Rated 1 out of 5 stars

Guernsey self-storage is not what makes out to be

Guernsey self-storage is not what makes out to be if you take out one of their units and pay monthly like we did it was fine to the last full month and when i ended it I gave them 10 day's notice but they were not happy with that because they refused to give me the customer a refund of nine days left so i am out of pocket please be where when signing up to a month at a time and leave before your month is up you not get a refund like I was done out of money happy to take your money but not to refund you back from M/D he turned very nasty to me when it came to money he owned me refusing to refund us

November 4, 2022
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Reply from Guernsey Self Store

Dear Ian.
Thank you for your kind email earlier this week “Hi Guernsey Self Store i am writing to you to let you know that i am emptying out my items and will be finished with it at the end of friday 4/11/22 and wish to thank you for all your help and support and for looking after me in the time i have been with you thanks mr i mauger”

You appear very happy with our storage facility and our proactive ability to swap rooms as your requirements changed, even refunding the difference. Clearly you are not satisfied with our notice period and refund policy, despite this being verbally explained at the time of your initial storage, printed out for reference later and being reminded when you switched units.
You notified us 10 days before your next monthly fee was due, ensuring you wouldn’t be charged again. but then expected a refund for the final 9 days because you emptied the unit early. In effect that is only 1 days’ notice!
After the required 1 weeks' notice, the unused period was only 3 days, less than our minimum storage period of a week, therefore no refund is due.
I tried to explain this to you, but you were not listening. You were too busy shouting at me.

Rated 5 out of 5 stars

Staff were extremely helpful & facilities first class

Staff were extremely helpful, I moved from various units as my needs changed & the volume of items stored reduced. The trolleys & sack trucks available on site made moving items very easy. The store was clean & dry with easy access at times to suit me not the operator. Great service

October 3, 2022
Rated 5 out of 5 stars

Safe and Secure

Had a unit for many years here , near alliance and moonpig,its safe and secure ,if any lightning, goes down gets foxed straight away, value for money for sure ,will be back if I ever need too ,and recommend to anyone who wants storage ,

September 10, 2022
Rated 5 out of 5 stars

Secure and safe units

Found the whole event from obtaining the unit to exiting, very straightforward.
Would highly recommend using this service. The secure units are clean, dry and “secure” !!

September 7, 2022
Rated 5 out of 5 stars

Tim was very helpful

Tim was very helpful, thank you Tim. Storage unit nice and clean when we rented it to be honest is well look after. Plenty of trolleys etc which was very helpful. Highly recommended.

August 22, 2022

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