Guide to Iceland Reviews 

Very helpful and organized. Communication could be better.

It was an incredibly amazing trip, the app works great, and the organization was perfect. Thank you very much. Anytime again!

The freedom and the support were both great. I lost my passport at the blue Lagoon and guide to Iceland helped me find it. Later on, we ended up with the GPS taking us to the wrong place. They were able to get us to where we needed to go. Very helpful in booking side adventures. Booking process was nice. I did not know what to expect, and has some trepidation at first, but after the initial response, from my passport fiasco I felt very taken care of. I have been recommending Guide to Iceland to everybody who ask.

Wonderful tours and easy help with changes

The sights were incredible. Our driver was accommodating. Everything was well organized. Wish northern light sighting was more part of the tour than an optional activity since many of us travel to Iceland for that. The hotels were mostly good, except for at Selfoss and Reykjavik.

We were new to Iceland and the company planned out a great trip. Accommodations were unique and well placed for the tour. We made some changes to the initial itinerary and they were more than happy to help make the changes. Overall a very positive experience.

The only good thing about this company is the instant response of the team.
I selected 6 day northan lights tour for CAD 1,855 and they gave me a bed in a Hostel dorm with 16 beds. I was so uncomfortable and was not able to relax and get a good rest.

Secondly I wanted to stay 2 extra days and they offered to book accommodation. I paid cad 145.
Because I was not happy with the accommodation I asked for a refund for the extra 2 days. They refused saying it's included in the package where as the extra 2 days is not relevant to the 6 day package I purchased.
Later I checked the prices with the hostel and if I have booked that directly for the 2 days it would not have cost me cad 75. So they charged me more than double.

DO NOT book anything with this company. You can come and find and book your tours with local service providers. This company is just an agent not a tour provider. And local tour providers will give you a good experience for less money.

I booked a 5-day trip with Guide to Iceland and was told they would arrange for a hotel in Reykjavik, but ended up in a bare-bones hostel in an isolated suburban area. Nordurey Hotel City Garden is extremely misleading, and the woman running it comes across as outright dishonest. Front desk coverage was unreliable—there was one woman running the place and she was only around intermittently during the day, and no one was there after 5pm. I wasn’t given an entry code (neither were other guests), which forced me to make an international call just to get inside.

The room was stripped down to the basics: one partially used roll of toilet paper (which did not last me my 3-day stay), two towels, soap, and a hair dryer—no closet, no phone, a broken clock, and no tissues even when I asked. Housekeeping didn’t clean the room even though I put the please clean door hanger on the door. When I called it out, the woman at the desk was rude and refused to admit any mistake.

The location is completely misrepresented. What the woman running it claimed was a 20-minute walk to the city center is closer to 40 minutes along a busy road—not safe or realistic, especially late at night or in the middle of a winter storm. Public transit is limited, taxis are expensive, and you can’t even use the taxi app without a local phone number even though she kept insisting I could. She also lied to another guest saying 2 bus fares were more expensive than a taxi and she had a number for a service. (At the time a cab ride to the city was around $25 and one bus fare was just under $7).

On top of that, the walls are paper-thin, the place constantly smelled like smoke and incense, and the breakfast is low quality with no nearby alternatives. For a price comparable to actual hotels in the city center, this feels like a bait-and-switch. I shouldn't have to double check the location with a reputable tour company, otherwise why would I be paying them to make arrangements? Guide to Iceland does not advertise this as a backpacker experience and they charge thousands of dollars for their service. At best, it’s a gross misrepresentation; at worst, it feels like both the property and the booking agency are taking advantage of travelers. On top of it, it has been two weeks and Guide to Iceland has yet to reimburse me for a tour they cancelled.

The day tours with BusTravel Iceland were great with the exception of the glacier 'hike' which was 100 people standing around for 2 hours taking pictures. Book with BusTravel Iceland directly and skip the 3rd party booking service.

An amazing adventure with a lifetime full of memories because of Guide to Iceland and their vendors. Everything was taken care of and completely supported the entire way. The booking process was easy and informative - the staff helped me choose the right package from transportation to and from the airport, from the hotel and for each tour and excursion.

Amazing guides and much needed structure for our first time to Iceland. We will be back!

These people are the WORST!!!! DO NOT BOOK YOUR CAR RENTAL WITH THEM! We booked are car with them, we paid, they gave us a confirmation. Then we landed in Iceland when we got to the car rental place. THEY NEVER SENT OVER THE BOOKING! They had us waiting for almost 2 hours at the car rental place they told us to come to, while they checked to see if they could find a car for us. So basically they messed up the booking. After the 2 Hour wait, I had to request a refund, cause we just couldn’t wait anymore.

DON’T BOOK WITH THESE PEOPLE! TERRIBLE!!!

The assistance team was wonderful 24/7 Their attitude to customer service is fantastic. They always find how to help. I had to cancel some hotels and tours, however they got me the due refunds.

Guide to Island was very responsive throughout our visit to Iceland. We had a couple of tours cancelled due to severe weather and they were helpful in rebooking or providing refunds for anything that was cancelled. All of our guides were fun and informative. We especially enjoyed the walking tour of Reykavik which was on our last morning. Our only suggestion would be to do that tour first as it provided us with a lot of information about the city that we could have used before we left.

Nice to have all services in one request (transportation, hotel, breakfast, tours). The app has a 24/7 chat which is appropriated because the weather in Island can change at any time which brings unexpected changes and the chat is a great way to keep in contact with the staff. We received all the schedule information in advance, and daily emails with remainders of the next day pick up time which made us feel secure. Keep in mind that they reserv tours from other companies which means that you can have a challenge if a tour is canceled due to weather conditions (by challenge I mean that you will have to find a hotel by your own, and refund will take longer than expected or may not happen)

Everything was easily planned out and the itinerary helped me get to where I needed to be. My only issue, there were no specific directions of which area to get on the bus for the transfer from the airport to the Blue Lagoon/Reykjavík. It's not the FlyBus. It would be helpful to future traveler's if it was marked better at the airport or better details on the itinerary. Other than that everything else went well. The guides were great from the partner companies. If your lucky you'll get Vlad and have the best time. And plan for unpredictable weather! No matter what bring waterproof items, just leave the umbrella at home.

One of the best organised packaged tour experience so far. Super smooth, so quick to respond & so friendly service. Helped tailor my itinerary to my needs so smoothly. And always available for any questions or issues later. Even sorted out refund for a cancelled tour swiftly after tour. Will definitely use again for next visit to Iceland.

The experience and the tours organized were all amazing. Our Northern Lights Guide Anna Maria explained everything to us and made the experience even more special. Christopher was super and we truly enjoyed the tour with him. Everything was well organised and we strongly recommend to trust the Guide to Iceland.

I booked our first visit to Iceland here and we had an absolutely fantastic experience. We had to change one of our bus pickup times due to weather and Guide to Iceland answered my call right away and took care of everything within 10 minutes. They sent text messages and emails for important updates, pickup times, room information, and what to bring to each event, about a day ahead of time so you can be well-prepared.

It's hard to overstate how beautiful this country is and how accommodating and friendly everyone was during our week long visit. Every stop along the way was well worth the time spent. I would absolutely use Guide to Iceland to plan another trip and see a new part of the country. In this case, we saw a lot of Reykjavik as well as the South coast. I wish I could give them six stars!

My son spent a week in Iceland, with several lovely tours arranged by the Guide to Iceland. He was beaming from all that he had seen. I loved the fact that you sent photos of the aurora and also apparently took photos of my son during the ice caving expedition. You were kind and helpful throughout. The staff in the office went out of their way to help me make all the arrangements and to accommodate a few changes along the way. The hotel was fine and in a central location. Thank you so much.