From placing the order to delivery was 24 hours. Comes in original Martin box which protects the guitar adequately. Set up was good. All together happy with the purchase which was made based on actual... See more
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For decades Guitar Village has been assisting guitar players (from complete beginners to famous household names) find their perfect guitar. We only close 4 days a year* giving customers every opportunity to get down to our shop situated in the South of England 45 minutes from central London. *Since the pandemic, we have been closed on Sundays. Guitar Village houses a plethora of well over 1,000 guitars, amps and effects spread throughout 15 demo in our 15th century listed building - a landmark of the picturesque medieval market town of Farnham, Surrey. There is a special kind of ‘homey ambiance’ that makes for a more relaxed shopping experience. The staff at Guitar Village all play guitar (a necessity to work here unlike some guitar shop salesmen!) and have an extensive in-depth knowledge and ability to guide customers to the right guitar. We also have a full-time tech on hand to help with any issues and set-up requirements. We do everything from brand new to used and vintage guitars so whether you are after the latest innovations and reissues, a reliable workhorse or rare collector's item, we are sure you'll find it here. As a long-established guitar specialist, Guitar Village has built up firm relationships with all the major manufacturers over the decades and are proud to be authorised dealers for Fender, Gibson, Martin, Taylor, Gretsch, PRS, Ibanez, Ernie Ball Music Man, Lowden, National, Faith, Takamine, Rickenbacker, Collings, Guild, Larrivée, Marshall, D'Angelico, Mesa Boogie, AER, Cornell, Vox, Orange, Boss, Jim Dunlop, Roger Mayer, ThorpyFX, Strymon, Electro Harmonix, and many others. A range of 0% and low-interest finance options now help the guitarist find the correct instrument for them without the price tag being an issue by spreading the cost into easily manageable payments. Free next-day shipping to mainland UK is also available on most products bought online for those unable to visit. We sell guitars worldwide through our website but a personal visit to the shop to take all of this in is very much recommended!
Contact info
80-82 West Street, Farnham, Surrey, United Kingdom
- 01252 726821
- sales@guitarvillage.co.uk
- guitarvillage.co.uk
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First stop shop for guitars
This is the second guitar I've ordered from guitar village and never had any issues. Great website and competitive prices.
Excellent service from Guitar Village
Excellent service from Guitar Village. Prompt and helpful. Ordered a guitar on boxing day and it arrived, set up as requested, on 28 December.
Excellent customer service
recommend
excellent presence on social media with guitar reviews, excellent knowledgeable staff on speaking on the phone.
always my go to guitar store
after purchasing a guitar a few years back' guitar village has always been my first choice when seeking to buy a new instrument.
the quality of the instruments the ease of the website.
and most important to me the guitars are checked for playability before they go out.
my Stratocaster plays like heaven' I'm very excited now waiting for my recent purchase.
Guitar ordered online
Guitar ordered online - arrived the next day in great condition and set up well. Great service.
Helpful friendly service and fast…
Helpful friendly service and fast postage. Highly recommend.
Guitar Village Taylor618e antique blonde
Great service, great product and speedy delivery. Very helpful, good comunication and a pleasure to do business with.
Would highly recommend.
Guitar Village have sent me a lovely Telecaster
Guitar Village have sent me a lovely Fender Player Telecaster. A steal at the price, AND next day delivery.
All the guitar I will ever need.
Whilst I was impressed with the Guitar…
Whilst I was impressed with the Guitar along with others from Guitar Village, which I have purchased in the past and service has always been good. This time however Guitar turned up with 2 broken strings. This was put down to transit, however I could only ever find the top half of the strings, make of it what you will. The chap at Guitar village was adamant the Guitar left them as normal, perhaps strings should have been relaxed for transit. Least they could have done was forward me a new set of strings, but none was offered.
very pleased for your expert service…
very pleased for your expert service with my martin guitar order and chat with you,at last i know who to contact next time
THANK YOU
BRYAN
First class service from the experts!
Richard and Adam gave my son expert and patient attention in selecting a new electric guitar. All the staff are passionate about guitars and it shows in the service they give!
The firm guitar were great just the delivery not. site it's self was fine just the…
The site it's self was fine just the delivery. We were in & no-one knocked the door
Very helpful and not at all pushy
Very helpful and not at all pushy
Gave honest advice.
Good service
Roger Mayer 456HD
I’ve bought 2 of these in the past from GV, fast service at a really great price, I would order again no problem. Just be sure that ordering an item on a Friday for next day delivery means that you will receive it on Monday and that UPS delivery updates can be misleading at the best of times.
Richard very helpful and informative.
Richard very helpful and informative.
Ordering online was very easy, hassle free and delivery in less than 24 hours, really pleased with my new Taylor GT guitar.
A big thank you to Richard at Guitar Village.
Very fast and professional
Very fast and professional. They even added a plug that fits my country instead of the UK plug. The amp sounds amazing even at bedroom levels.
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