Guitar Village Reviews 

1,992
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging, ensuring instruments arrive safely and ready to play. People also appreciate the exceptional staff, noting that team members provide friendly guidance, detailed product information, and personalized support over the phone. Consumers consistently note the professional guitar setups completed before shipping, which makes playing right out of the box a true pleasure. However, some people mentioned occasional issues with courier services, resulting in frustrating shipping delays. A few reviewers were dissatisfied with high shipping costs or felt that courier charges could be handled much better.

What people talk about most

Product

People report high satisfaction and appreciation regarding the product quality and setup. Customers... See more

Delivery service

Consumers find delivery service to be efficient, highlighting very fast shipping times that often arrive... See more

Staff

Reviewers mention positive feedback about staff, highlighting warm, welcoming attitudes and great instrument... See more

Service

Customers had positive experiences with service, describing the overall process as very easy and impeccable.... See more

Quality

Clients share positive opinions on quality, highlighting the fabulous build, sound, and exquisite setup of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to delivery was 24 hours. Comes in original Martin box which protects the guitar adequately. Set up was good. All together happy with the purchase which was made based on actual... See more

Rated 5 out of 5 stars

I called the store to confirm some details about a second hand guitar. The staff member (Richard) was very helpful and described the item clearly over the phone, answering all of the questions that... See more

Rated 5 out of 5 stars

I bought a Tele from these guys 2 years ago and put a review on Google. Last week I visited (I'm from the North East so only the 2nd time I'd been) and ended up buying another guitar, again with no i... See more

Rated 5 out of 5 stars

First class! Been looking to pick up a nice epiphone i’d had my eye on as a birthday present for myself. Came across a listing at guitar village at a much better price than I could find elsewhere... See more


Company details

  1. Musical Instrument Store
  2. Music Store

Written by the company

For decades Guitar Village has been assisting guitar players (from complete beginners to famous household names) find their perfect guitar. We only close 4 days a year* giving customers every opportunity to get down to our shop situated in the South of England 45 minutes from central London. *Since the pandemic, we have been closed on Sundays. Guitar Village houses a plethora of well over 1,000 guitars, amps and effects spread throughout 15 demo in our 15th century listed building - a landmark of the picturesque medieval market town of Farnham, Surrey. There is a special kind of ‘homey ambiance’ that makes for a more relaxed shopping experience. The staff at Guitar Village all play guitar (a necessity to work here unlike some guitar shop salesmen!) and have an extensive in-depth knowledge and ability to guide customers to the right guitar. We also have a full-time tech on hand to help with any issues and set-up requirements. We do everything from brand new to used and vintage guitars so whether you are after the latest innovations and reissues, a reliable workhorse or rare collector's item, we are sure you'll find it here. As a long-established guitar specialist, Guitar Village has built up firm relationships with all the major manufacturers over the decades and are proud to be authorised dealers for Fender, Gibson, Martin, Taylor, Gretsch, PRS, Ibanez, Ernie Ball Music Man, Lowden, National, Faith, Takamine, Rickenbacker, Collings, Guild, Larrivée, Marshall, D'Angelico, Mesa Boogie, AER, Cornell, Vox, Orange, Boss, Jim Dunlop, Roger Mayer, ThorpyFX, Strymon, Electro Harmonix, and many others. A range of 0% and low-interest finance options now help the guitarist find the correct instrument for them without the price tag being an issue by spreading the cost into easily manageable payments. Free next-day shipping to mainland UK is also available on most products bought online for those unable to visit. We sell guitars worldwide through our website but a personal visit to the shop to take all of this in is very much recommended!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,992)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great communication and really helpful (and honest). Guitar arrived quickly, well packaged, and good setup. Very pleased, would recommend and use again.

October 25, 2024
Rated 5 out of 5 stars

The epitome of a guitar shop

What more could you ask for. So many manufacturers and price points, All the guys are players and extremely knowledgeable. I go in there even when I'm not buying just for a chat and a look around especially at the Martin, Gibson and Atkin models.They need a coffee shop. Well done all, amazing shop.

October 28, 2024
Rated 5 out of 5 stars

Great service by Adam

Great service by Adam.
Guitar arrived by lunchtime the following day and was absolutely fantastic.
Can’t wait for band rehearsal to give it a proper run.
Cheers.
Mike.
Fender Telecaster ultra luxe

October 23, 2024
Rated 5 out of 5 stars

Excellent product

Excellent product
Excellent communication
Excellent set up of guitar
Excellent packing for the trip to Australia and arriving safely in good time
No issues. Very impressed

September 28, 2024
Rated 5 out of 5 stars

Great service from GV

* Competitive price -
* Very fast delivery - less than 24 hours
* Great setup - straight out of the box
* Good comms - questions answered in minutes
* Absolutely my favourite guitar now
* Highly recommended

September 9, 2024
Rated 5 out of 5 stars

Good service

I really appreciated listening to one of thier staff playing the guitar I was interested in, for me to listen to it over the phone and getting the photos of the actual guitar before purchasing it online. It was the latter that persuaded me to buy from them rather than other places that had the same guitar few pounds cheaper. Delivery was late which was not their fault. Guitar is amazing. Enjoyable buying experience just a shame about the delayed delivery.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

This is the best guitar shop in the uk…

This is the best guitar shop in the uk as far as I’m concerned. I have shopped here many times over the years. Recently I bought a guitar and an amp, their service is great and most importantly if you have an issue their after service is absolutely excellent. Great staff and buying experience.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered an Eastman acoustic guitar marked as a demo model. It arrived the next working day and it's even better than expected. Great service and a great guitar.

September 5, 2024
Rated 5 out of 5 stars

Excellent company, great to deal with.

Visited Guitar Village with my son on his birthday, we both thoroughly enjoyed the experience. He had been desiring a Gibson Les Paul Junior for quite some time, and I was looking at "full fat" Les Paul Standards. The sales guys let us look at and play several, there was absolutely no pressure, we were allowed to take our time and they didn't stand over us which was a breath of fresh air. Courteous and friendly service throughout. We were there 3 hours and left having purchased a Les Paul Junior and a nice little Cort practice amp. The LPJ is set up very well and is an awesome little guitar with monster tone, amazing considering how brutally basic it is. They even threw in a free set of strings. I can highly recommend this business based on our experience which was thoroughly pleasurable start to finish.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Guitar Village Always Great

Always a great service with Guitar Village! Even after I hadn't placed an order with them in years, they're as good as ever...

I had some questions about a guitar on their website. After a friendly helpful call, all my questions were answered and I was confident this was the guitar for me.

It was marked Ex-Demo, but you'd never know it. It looked immaculate when it arrived. GV are honest about any tiny (and I mean TINY) imperfections on a guitar that isn't brand new.

For instruments over a certain price, they put photos of the actual guitar online. So you know exactly what you're getting.

There's also a multistage checklist that goes in with the guitar. Everything is checked on the instrument before shipping. It takes the worry out of buying guitars online.

Highly recommended!

August 9, 2024
Rated 5 out of 5 stars

top rated

I've bought some really EXCELLENT Guitars from Guitar Village going back 20+ years , last one bought in 2021, never have been disappointed . Visited personally a few times . Strings , tuners , picks , other accessories almost always buy from Guitar Village unless out of stock . Well done Richard & co

August 27, 2024
Rated 5 out of 5 stars

I bought a Taylor 414ce acoustic guitar…

I bought a Taylor 414ce acoustic guitar from Guitar Village, and I e-mailed my questions to Richard after my purchase for some of my concerns, he was super helpful. Even though there was a little problem with the delivery it wasn't the company's mistake and even after that Richard was really helpful and wanted to know if everything went fine. I am really happy with my guitar, thank you Richard!

July 22, 2024

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