Gumbsie Car Rental Reviews 

41
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and professional staff members for their exceptional helpfulness, warm greetings, and welcoming attitudes upon arrival at the airport or ferry terminal. People consistently note that the vehicles provided are exceptionally clean, brand new, and very comfortable, ensuring extremely smooth pickups and drop-offs throughout their stay. However, some people mentioned that vehicle reservations occasionally changed unexpectedly upon arrival, leading to frustration regarding the specific model received. Despite these occasional reservation adjustments and minor issues, consumers still heavily appreciated the overall convenience, smooth logistics, and reliable transportation service offered during their island visits.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that pickup and drop-off at the airport and ferry... See more

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming and friendly... See more

Product

Users describe strong satisfaction with the product, consistently highlighting the excellent vehicle... See more

Quality

Clients share positive opinions on quality, highlighting that the cars are clean, new, and safe. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As promised the attendee for the Vehicle drop off were present at the airport. She was very professional with her approach and the information provided. Although the promised vehicle was not received... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience from the beginning to the end. As soon as we arrived a young lady was waiting for us with a sign from Gumbsie Rental. We felt like VIP's. She was extremely pleasant. We completed... See more

Company replied

Rated 5 out of 5 stars

Great car and AC worked great. They were very accommodating as our flight was delayed. On arrival to airport someone was there to greet us as take us to our car, even helped us load our luggage. Peopl... See more

Company replied

Rated 5 out of 5 stars

The customer service was excellent!! He met us at the airport on time and with a big smile. The car was very nice, in good condition and very clean! Overall great experience and will definitely rent... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Since 2006, Gumbsie Car Rental, a proudly locally-owned business, has been delivering exceptional service to visitors and locals alike. Conveniently located in George Hill, we're just a 2-minute drive from Clayton Lloyd International Airport and 8 minutes from the Blowing Point Ferry Terminal. At Gumbsie, we’re here for you 24/7, offering seamless service that includes free vehicle pick-up from your port of arrival. Whether you're flying in or arriving by ferry, your car will be ready and waiting! Experience the difference with Gumbsie Car Rental, where customer satisfaction drives everything we do. Try us once, and you'll be back for every visit – because at Gumbsie, we offer nothing but the best for our guests!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

41 reviews

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4.5

All reviews

(41)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Super Accommodating!!

Called last minute - they were quick and easy to deal with - personable and accommodating - Gumbsie himself even dropped us at the airport - Great Family business worthy of support!!

April 28, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Richard,

Thank you for your fantastic feedback. We are delighted to hear that we were able to assist you at short notice and that you found the process quick, easy, and accommodating.

Providing a personal and reliable service is at the heart of what we do at Gumbsie Car Rental in Anguilla, so it is especially rewarding to know that your experience reflected this, right through to your airport drop off.

We truly appreciate your kind words and your support of our family business, and we look forward to welcoming you again for another seamless and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Great to work with

Great to work with, great rates, clean cars, easy drop off at hotel and return at ferry terminal!

April 28, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Steve,

Thank you for your fantastic feedback. We are delighted to hear that you found our rates competitive, the cars clean and well presented, and that both delivery to your hotel and return at the ferry terminal were smooth and convenient.

At Gumbsie Car Rental in Anguilla, we aim to provide a seamless and flexible car hire experience from start to finish, so it is great to know we delivered on that during your visit.

We truly appreciate your kind words and look forward to welcoming you again for another easy and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend! We were met at the airport by a lovely lady with the car and returned it to the ferry, hassle free! I was nervous about just leaving the car but I took a picture and sent it to them and had zero issues. The car was new, clean and everything was perfect.

August 26, 2025
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Elissa,

Thank you for your wonderful feedback and recommendation. We are delighted to hear that your car rental experience with Gumbsie Car Rental in Anguilla was smooth and hassle free from start to finish.

Providing convenient airport pickup, flexible ferry return options, and clear communication is all part of delivering a seamless car hire experience in Anguilla. We are especially pleased to know that you felt comfortable and reassured throughout the process.

It is great to hear that you enjoyed one of our new, clean, and well maintained vehicles, and that everything met your expectations.

We truly appreciate your support and look forward to welcoming you again for another perfect Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Nice and easy!

We rented a very nice SUV from Gumbsie’s. Pick up and drop off were a breeze, and they were easy to reach when we needed to extend the rental for a couple of days. We absolutely would rent from Gumbsie’s again!

April 16, 2026
Unprompted review
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Reply from Gumbsie Car Rental

Dear Mitch,

Thank you for your fantastic feedback. We are delighted to hear that you enjoyed your SUV rental and that both pickup and drop off were smooth and convenient.

At Gumbsie Car Rental in Anguilla, we aim to provide flexible and reliable car hire, so it is great to know that extending your rental was easy and well supported by our team.

We truly appreciate your recommendation and look forward to welcoming you again for another seamless and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 1 out of 5 stars

Completetly negative experience

Completely negative experience, I have been overcharged with out authorization
I rented for my parents, I have been talking through email attaching every detail. When my parents arrived, they called me because they did not speak English, I Arranged a return time by the phone, they modified the pick up, but not the return, charging one incremental day, that was not agreed at all, not even that the amount was not authorized. Not a company to trust, they took advantage of 2 retired people that did not speak English.

April 16, 2026
Unprompted review
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Reply from Gumbsie Car Rental

Dear Laura,

Thank you for your feedback, and we are sorry to hear that you feel this way about your experience.

At Gumbsie Car Rental in Anguilla, we take pride in providing transparent and fair service to all of our customers, including guests who may not speak English. We make every effort to clearly communicate rental terms, including agreed pickup and return times, at the time of booking and during vehicle handover.

In this case, while adjustments were made to the pickup, to an earlier one as requested by your parents, the return time remained as originally agreed, which resulted in an additional rental day being applied in line with our standard car hire policy. All charges processed reflect the agreed rental duration.

We would like to reassure you that no unauthorised charges are made, and we certainly do not take advantage of any customer. As you have been in contact with us via email, we remain fully committed to reviewing all details with you directly to ensure clarity and resolution.

We are proud to provide reliable and professional car rental in Anguilla, and we regret that your experience did not reflect this.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Mr Gumbsie - AWESOME

Mr. Gumbsie is always on point. He met us at the airport, escorted us to our resort and arranged everything for our return to the airport. He also checked on us during our stay.

December 1, 2025
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Rocky,

Thank you for your kind words and for choosing Gumbsie Car Rental in Anguilla.

We are delighted to hear that you enjoyed the personalised service, from airport pickup to resort assistance and support throughout your stay. Providing a seamless, attentive, and reliable car rental experience in Anguilla is exactly what we strive for.

It is especially rewarding to know that our team’s care and follow up made a positive difference during your visit.

We truly appreciate your support and look forward to welcoming you again for another smooth and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 1 out of 5 stars

Look elsewhere

Unfortunately, we had a negative experience. We were promised a large van for our party which was changed the day we arrived. We were, instead, given 2 cars and charged extra. We were offered a flexible return time, but when the return day arrived we selected late afternoon and they then called to say to return immediately because someone else rented our car. We were then charged $50 for a “dirty car” which meant, what we considered, very minimal sand in the backseat. For context, we rented 6 cars in St Martin over a 4 month time period and never charged extra and returned them all in the same condition. I would not rent from Gumbsie again. We loved Anguilla! But I would avoid this car rental company.

April 5, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Renee,

Thank you for your feedback, and we are sorry to hear that your experience did not meet expectations.

The reservation for a 10 seater van was made by a member of your party one day prior to arrival. Due to a last minute extension by another guest, we were unable to provide the 10 seater and instead offered a full refund or a 7 seater vehicle with a partial refund. This option was accepted by your party’s booker, who chose to proceed with the 7 seater and an additional vehicle. As a gesture of goodwill, we also applied a discount to the additional car and provided a complimentary upgrade.

On the day of return, your booking was scheduled for 1pm. At 12:30pm, your party contacted us requesting a later return. We advised that the 7 seater had already been reserved for another guest arriving at 3pm. To accommodate your request, we offered a 5 seater vehicle for the additional time, however this option was declined and the 7 seater was retained until 3:30pm.

This extension unfortunately impacted the next guest, resulting in a similar situation to the one your party initially experienced.

In relation to the cleaning fee, our policy on vehicle condition is clearly outlined at the time of booking. As we maintain a fleet of new and well maintained vehicles for car rental in Anguilla, additional cleaning charges may apply where required.

We remain committed to providing transparent, fair, and reliable car hire in Anguilla, and we appreciate the opportunity to clarify these points.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

The customer service was excellent!!

The customer service was excellent!!
He met us at the airport on time and with a big smile. The car was very nice, in good condition and very clean!
Overall great experience and will definitely rent from Gumbsie for our next trip to Anguilla!

May 10, 2025
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Chris,

Thank you for your wonderful feedback. We are delighted to hear that you had such a great experience with Gumbsie Car Rental in Anguilla.

Providing punctual airport pickup, friendly service with a warm welcome, and clean, well maintained vehicles is exactly what we strive for in delivering a high quality car rental experience in Anguilla. It is fantastic to know we met your expectations.

We truly appreciate your support and look forward to welcoming you again for your next trip to Anguilla for another seamless and enjoyable car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Gumbsie made a special trip back to the…

Gumbsie made a special trip back to the port when our ferry was late.

March 17, 2026
Unprompted review
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Reply from Gumbsie Car Rental

Dear Mr Wedge,

Thank you for your kind feedback. We are delighted to hear that our team was able to accommodate your delayed arrival and ensure your car rental in Anguilla was ready for you at the port.

At Gumbsie Car Rental, we pride ourselves on providing flexible, reliable service, including ferry terminal pickup and support when travel plans change. Going the extra mile to deliver a smooth and stress free car hire experience in Anguilla is always our priority.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another seamless Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Long term renters from Gumbsie

We have been renting cars from Gumbsie for almost 20 years. Gumbsie is always responsive and is sure to have a car or cars ready for us as soon as we land on Anguilla. He meets us at the ferry with a warm smile and sends us on our way to start our vacation. If we ever have an issue with a vehicle, which is rare, Gumbsie takes care of it right away for us! We recommend Gumbsie to all of our friends, family and guests.
You will be very pleased with Gumbsie’s service and his smiles!

April 7, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Kimberly,

Thank you so much for your incredible loyalty and for choosing Gumbsie Car Rental in Anguilla for nearly 20 years. It truly means a great deal to us to have long term customers like you who continue to trust our service year after year.

We are delighted to hear that our team has consistently provided a reliable and welcoming experience, from meeting you at the ferry to ensuring your car rental in Anguilla is ready as soon as you arrive. Delivering responsive support and quickly resolving any issues is a key part of the seamless car hire experience we strive to offer.

Your recommendations to friends, family, and guests are sincerely appreciated and are the highest compliment we can receive.

We look forward to welcoming you again for many more years of enjoyable and stress free Anguilla car rental experiences.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Gumbsie Rental was great

Gumbsie Rental was great
We have rented several time and have always been happy and this fall we will be contacting them again for our next stay

October 30, 2025
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Gary,

Thank you for your continued support and for choosing Gumbsie Car Rental time and time again. We are delighted to hear that you have consistently had a great experience with us.

Providing reliable, friendly, and high quality car rental in Anguilla is our priority, and it is wonderful to know we have earned your trust for each of your visits.

We look forward to assisting you again this fall and welcoming you back for another seamless and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Met us at the ferry with our car

Met us at the ferry with our car. for the week even though we were delayed. It was very much appreciated. Super easy return.

February 28, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Audrey,

Thank you for your kind feedback. We are delighted to hear that our team was able to meet you at the ferry terminal and ensure your car rental in Anguilla was ready, even with your delay.

Providing convenient ferry terminal pickup, flexible service, and a smooth, hassle free car hire experience in Anguilla is exactly what we aim to deliver. We are also pleased to know your return process was quick and easy.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another seamless Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Top Ratings for Customer Service

Customer Service at Gumbsie Car Rentals is on point.

March 21, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Ann,

Thank you for your kind words and for recognising our customer service. We are delighted to hear that your experience with Gumbsie Car Rental met your expectations.

Delivering friendly, reliable, and professional customer service is at the heart of what we do, alongside providing high quality car rental in Anguilla that our guests can depend on.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another seamless and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Above and beyond!

We had made a mistake in the dates of our booking. We called Gumbsie. They came right to the airport, gave us a car, and said "No worries, we'll do the paperwork tomorrow at your hotel". Such service!

March 9, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear MB,

Thank you for your wonderful feedback. We are delighted to hear that our team was able to assist you quickly and turn your situation into a smooth and stress free experience.

At Gumbsie Car Rental in Anguilla, we pride ourselves on delivering flexible, customer focused service, including airport car rental support and personalised assistance when plans change. Going the extra mile to ensure your car hire experience in Anguilla is seamless is always our priority.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another easy and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

I’ve used Gumbsie for many years

I’ve used Gumbsie for many years. He’s the best.

March 25, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Philip,

Thank you for your continued support over the years. It truly means a great deal to us to have loyal customers like you who return to Gumbsie Car Rental time and time again.

We are delighted to hear that you consider us the best. Providing reliable, friendly, and personalised car rental in Anguilla is exactly what we strive for, and your feedback reassures us that we are delivering on that promise.

We look forward to welcoming you again soon for another seamless and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 1 out of 5 stars

Over a month before we were to arrive…

Over a month before we were to arrive they processed our credit card. (No other car company has done this in Anguilla in the 49 years of going there.) Our flight was cancelled due to a snow storm and we could not get another flight and they refused to refund us.

February 25, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Karen,

Thank you for your feedback, and we are very sorry to hear about the disruption to your travel plans due to the severe weather conditions.

At Gumbsie Car Rental in Anguilla, we offer flexible booking options, including pay on arrival and advance purchase rates. The reservation selected was part of a promotional car rental rate, which carries specific terms and conditions, including prepayment and a non refundable policy. This allows us to offer more competitive pricing for car hire in Anguilla.

That said, as a gesture of goodwill, we provided a customer credit for a future Anguilla car rental so that you can still enjoy a seamless experience with us on your next visit.

We truly value your long history of travelling to Anguilla and hope to have the opportunity to welcome you again with the reliable service and quality vehicles we are known for.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Always feels like coming home to family…

Always feels like coming home to family when renting from Mr Gumbs. Love the new fleet of cars available! See you next spring.

February 12, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Adnohr,

Thank you for your continued support and kind words. It truly means a lot to hear that renting with Gumbsie Car Rental feels like coming home to family. That personal touch is at the heart of what we do.

We are also delighted that you are enjoying our new fleet of vehicles. At Gumbsie Car Rental in Anguilla, we are committed to offering modern, reliable cars alongside a friendly and personalised car hire experience.

We look forward to welcoming you back next spring for another seamless and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Had a really good experience

Had a really good experience...our flight was delayed by 4 hours and because of how late it was in the night, they delivered the car to our resort. It wasn't the car that I reserved, but it was very similar and had no issues. Drop off was a breeze as well.

March 14, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Tom,

Thank you for sharing your experience. We are delighted to hear that despite your flight delay, our team was able to support you with a smooth and convenient car rental experience in Anguilla.

At Gumbsie Car Rental, we understand that travel plans can change, so we aim to provide flexible car hire in Anguilla, including late night vehicle delivery directly to your resort whenever possible. We are pleased to know the alternative vehicle met your needs and that your drop off process was quick and easy.

We truly appreciate you choosing Gumbsie Car Rental in Anguilla and look forward to welcoming you again for another reliable and hassle free car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Great service

The very pleasant Gumbsie agent was at the Blowing Point ferry dock as we disembarked. She took us right to our vehicle, which was brand new. Very easy!

April 4, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Rossana,

Thank you for your wonderful feedback. We are delighted to hear that our Gumbsie representative was ready to welcome you at Blowing Point Ferry Terminal and that your car rental experience in Anguilla was smooth and effortless from the moment you arrived.

Providing convenient pickup directly at the ferry dock, along with brand new, well maintained vehicles, is part of our commitment to delivering a seamless and reliable car hire service in Anguilla.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another easy and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Rated 5 out of 5 stars

Car was in a very good shape

Car was in a very good shape, the drop off was very easy

February 14, 2026
Unprompted review
Gumbsie Car Rental logo

Reply from Gumbsie Car Rental

Dear Nils,

Thank you for your great feedback. We are pleased to hear that the car was in excellent condition and that your drop off experience was quick and easy.

At Gumbsie Car Rental in Anguilla, we focus on providing well maintained vehicles and a smooth, hassle free car hire experience from pickup to return. It is fantastic to know we delivered that for you.

We appreciate you choosing Gumbsie for your Anguilla car rental and look forward to welcoming you again for another reliable and convenient experience.

Warm regards,
The Gumbsie Car Rental Team

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