Fast Charging and Easy to Use.
The GN29 charger charges quickly and is very easy to use. Compact design, stable performance, and no issues during use. Highly recommended.
March 18, 2026
Unprompted review
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Company details
Written by the company
GUNAI is a leading brand of electric bikes built for power, performance, and reliability. From mountain trails to daily commutes, our e-bikes combine strong dual motors, long-lasting batteries, and modern design. We offer fast EU shipping, responsive customer support, and great value—trusted by riders across Europe.
Contact info
3.8
Great
16 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Thrilled to Get My GN29!
I've been watching the GUNAI GN29 for a while, and I'm thrilled it's finally back in stock. The bike arrived quickly and was well packaged. First impression: it feels solid, rides smoothly, and handles really well both around town and on longer rides.
February 6, 2026
Unprompted review
Quick Batch Confirmation and Fast Shipping
I recently purchased a battery from your website, and the process was excellent. The team promptly confirmed the battery batch with me, and they arranged shipping very quickly.
April 11, 2026
Unprompted review
Excellent Quality Q20.
We purchased the Q20 and are very satisfied with its quality. The build is solid, everything works perfectly as expected. Highly recommend!
January 21, 2026
Unprompted review
Reply from Gunai Ebikes
Thank you so much for your feedback! 😊
Enjoy using it, and feel free to reach out anytime if you need support. We really appreciate your trust in our products!
Ordered an e scooter
Ordered an e scooter , perfect condition , helpful people when I needed to ask something !! Glad to buy from you people ! I recommend it . Buyer from Greece !
September 23, 2025
Unprompted review
Reply from Gunai Ebikes
Thank you very much for your feedback!😊
We’re happy to hear your e-scooter arrived in perfect condition and that our team was helpful whenever you had questions. We truly appreciate your recommendation and your trust in us!
If you ever need any assistance, we’re always here to help. Enjoy your rides!
We bought a bike from them on ebay
We bought a bike from them on ebay. Within 2 months the brake pads were worn and the back wheel spokes were loose causing the whole back wheel to wobble. They have refused to assist in sending a replacement bike and have started replying in german. The bike is unridable but cost 700. Appalling service, poor quality and do not buy if you want a bike for more than 2 months. They didn't confirm it as delivered on the item so we couldn't open a dispute. Consumer rights say we are entitled to a replacement within 3 months of purchase or refund. We have had to ask the bank to step in and try to get our money back. Appalling service appalling company. This is a genuine gunai bike despite what the company says.
June 3, 2025
Unprompted review
Reply from Gunai Ebikes
Thank you for your feedback. We believe there may be some confusion. Our website is https://www.gunai-ebikes.com/, and we do not sell directly through eBay.
It seems that your purchase was made from a different seller on eBay. We kindly suggest you contact the eBay seller directly regarding your issue, as we are unable to assist with orders that were not placed through our website.
If you are interested in purchasing genuine GUNAI e-bikes with full after-sales support, please visit our store above.
Thank you for your understanding.
I ordered a gunai g29 but they were out…
I ordered a gunai g29 but they were out if stock. However they informed me that they could send me a different bike. A keteles k820. The bike arrived in around 2 weeks. All good so far
July 30, 2025
Unprompted review
Reply from Gunai Ebikes
Thank you for your feedback! We're glad to hear that everything worked out smoothly.
Scammer stay away
This seller will completely let you down if somthing goes wrong no help whatsoever please avoid.
Edit: the reaction below is a lie the seller did message that they will send part but until now no action is taken. Review wil be adjusted once action has been taken. But for now just know that the comment from seller is a straight up lie.
#GN2181
April 16, 2025
Unprompted review
Reply from Gunai Ebikes
If your order was placed on our official website, we are happy to provide free warranty service and support according to our warranty policy.
But after checking, it appears your order was not placed through our official website. Unfortunately, we are only able to provide warranty services and free replacement parts for purchases made directly from our site, as clearly stated in our warranty policy.
Since the profit from your order did not come through our store, we’re unable to offer free support or replacements. We kindly suggest contacting the customer service team of the website where you placed your order—they should be responsible for assisting you.
Thank you for choosing us and for your understanding.
Late update on non existing product
They informed me late that they cannot transit the product I ordered in Greece and they did not response soon at my messages. At the end they could not estimate the delivery date
June 20, 2025
Unprompted review
Reply from Gunai Ebikes
Thank you for your feedback.
We sincerely apologize for the inconvenience caused regarding your order to Greece. It was never our intention to disappoint you. Unfortunately, due to unforeseen shipping restrictions, we were unable to arrange transit to your location as expected. We also regret the delay in responding to your messages and not being able to provide a clear delivery estimate in time.
Your experience has been shared with our logistics and customer service teams to ensure we improve in these areas. We appreciate your patience and hope we can serve you better in the future.
WARRANTY NOT WORTH THE PAPER IT'S WRITTEN ON!!!
Been using the bike for 2 months and have had 2 punctures on the rear wheel. The repair shop said that there was no ribbon protecting the inner tube from the spokes. He said the wheel was not fit for purpose and virtually all the spokes were loose. I've tried to contact the company but there's no telephone number or address, what's app is their only form of contact which I did and the reply was 'are you looking to buy a bike' after I'd detailed all my issues. The build quality leaves a lot to be desired. For the same money you're better buying a 2nd hand better bike.
NB. You can have a £30 gift for a nice review - SO DON'T BE FOOLED!
May 1, 2025
Unprompted review
Reply from Gunai Ebikes
Thank you for taking the time to share your experience.
We are truly sorry to hear about the issues you've encountered with your bike, especially the repeated punctures and concerns regarding the rear wheel. This is certainly not the quality or service we aim to provide.
Your feedback about the missing rim tape and loose spokes is concerning, and we take it very seriously. We are escalating this to our technical team to investigate and ensure stronger quality control moving forward.
Really good service and I love the bike.
August 17, 2024
Unprompted review
Reply from Gunai Ebikes
Thank you for your great review!
We’re thrilled to hear that you love the bike and were happy with our service. It means a lot to us to know you’re enjoying your purchase. If you ever need any assistance or have questions down the road, feel free to reach out!
Quick delivery and so far it seems like…
Quick delivery and so far it seems like the engwe bike works fine. Only problem, witch do not disrupt the riding experience is that the post for the handlebar is not straight. It has to be some construction error i guess. But as said, it works fine. Easy to ride and easy to put together. Thou how the lcd display and all its settings work i can only find on Youtube, not in the manual.
August 11, 2024
Unprompted review
Reply from Gunai Ebikes
Thank you very much for taking the time to share your experience with the ENGWE bike.
My Gunai N29 electric bike
My Gunai N29 electric bike, which I bought a few months ago, showed an E10 error on the screen.
Sometimes the products we buy may be faulty, the important thing is to find support, many thanks to Ms. Caroline and the team from Gunai support team. He identified the problematic parts and sent new parts, and dealt with every issue immediately.
thank you very much for the support
March 25, 2024
Unprompted review
Gunai bike …
Iv given 1 star but I didn’t even want to give that !!! AVOID at all costs ,, do not purchase 1 of their bikes , the quality is rubbish parts are breaking on this bike constantly an their customer service is basically non existent, I’m left with a £1.400 bike that I can’t even ride !! And I can’t find anywhere to purchase a part from .
March 9, 2024
Unprompted review
Reply from Gunai Ebikes
We’re very sorry to hear about your experience and understand your frustration.
After carefully checking our records, we need to clarify that your bike was not purchased from our website:
https://www.gunai-ebikes.com/
Please note that we can only provide after-sales service, spare parts support, and warranty coverage for customers who purchased directly from our official website. Unfortunately, we do not have access to orders, parts compatibility, or warranty responsibilities for bikes purchased from third-party sellers or unauthorized websites.
If your bike was purchased from another platform or seller, we strongly recommend contacting the original seller directly, as they are responsible for product quality, spare parts supply, and after-sales service.
We sincerely regret that we’re unable to assist further in this case, and we appreciate your understanding. For future purchases, to ensure full support and warranty protection, please make sure to buy directly from our website.
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