Guruscleaning Reviews 

81
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

This company completely messed up my end of tenancy cleaning. The flat was simply not clean when they had finished and we had to pay the estate agent a full fee for it to be cleaned by another company... See more

Rated 5 out of 5 stars

I booked an end of tenancy deep clean with GurusCleaning and the two cleaners they sent were excellent. They left the property cleaner than I had thought possible and as a result the letting agency is... See more

Rated 5 out of 5 stars

Hafsa was extremely helpful in getting me a day and time slot that was suitable even though it was an urgent appointment. She was kind and understanding. Jose did a thorough job in deep cleaning a... See more

Rated 5 out of 5 stars

I booked an end of tenancy deep clean with Guruscleaning and the two cleaners were excellent. They left the property cleaner than I had thought possible and as a result the letting agency issued a fu... See more

Company details

  1. House Cleaning Service
  2. also in
  3. Carpet Cleaning Service
  4. Cleaning Service
  5. Upholstery Cleaning Service

Written by the company

Gurus Cleaning provides professional house, deep and end of tenancy cleaning in London, UK. Working with Gurus Cleaning ensures that you have more control of the process, less uncertainty, and less doubt. You can book your house cleaning service online! https://guruscleaning.co.uk/book-now/


Contact info

3.0

Average

TrustScore 3 out of 5

81 reviews

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3.0

All reviews

(81)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Really pleased with the service

Everything was great booking was easy and the cost was very competitive. Jose was on time very friendly and did a great job. He was very thorough and we are very pleased with the service.

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

I booked an end of tenancy deep clean…

I booked an end of tenancy deep clean with Guruscleaning and the two cleaners were excellent. They left the property cleaner than I had thought possible and as a result the letting agency issued a full deposit return. Customer service on the phone was also very friendly. Would highly recommend.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you for your good service

Thank you for your good service. We have used GurusCleaning for an end of tenancy cleaning, and We are really happy about cleaning. We get our deposit back. Also our landlord was gratefull because of tidy and clean flat.

January 28, 2022
Unprompted review
Rated 3 out of 5 stars

I have used GurusCleaning for a deep…

I have used GurusCleaning for a deep cleaning, and whilst I had some issue with the cleaner allocated to my slot, I would like to praise Ruhail Malik for the follow up and understanding of the situation. Upon sending the email regarding the issues, he promptly replied and within 24h, we agreed on the cost and solved the issue. Things can go wrong from time to time, but showing willingness to address and solve what goes wrong is an important part of managing a good company!

January 28, 2022
Unprompted review
Rated 1 out of 5 stars

Please don't call this company for…

Please don't call this company for cleaning your home. It's a complete waste of money. We purchased a new flat and wanted it deep cleaned. I'm also pregnant and didn't want to do it myself. Long story short I had to reclean everything myself. I asked for a partial refund and they have taken time until it was too late to get the money back.

January 16, 2022
Unprompted review
Rated 2 out of 5 stars

Didn't Show Up.... Twice.

Unfortunately, despite making two bookings, one a week in advance, and one two weeks in advance, I didn't get to experience the cleaning services this company has to offer. Both the bookings were cancelled by them a couple of days before.
They were not able to offer another booking until almost two weeks later which was not suitable.
I understand sometimes these things happen so I was forgiving of the first cancellation, but to cancel two is appalling service. One is for my Mum who is disabled and struggles with cleaning, which I let them know, so I'm especially annoyed they cancelled her booking which was the one I made two weeks in advance.

At least they communicated adequately or I would of given one star.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly cleaning staff. Very professional overall appearance. Very happy with the job that was done. Well priced and worth the money 😊

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

Good communication and excellent cleaning job

The company made great effort to keep a good communication regarding the job scope, change of schedule and when the cleaning lady would arrive on the day ect.
My tenant moved out and left the house in a real mess. The cleaning lady did a thorough job and the house is in an excellent state again. Will recommend and use again.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Omar and Hatice were extremely polite and efficient, I would recommend their services to anybody.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and cleaning

Guruscleaning were polite, quick to respond and flexible about adjusting to my timings at short notice. The cleaner was brilliant and did an amazing job with my flat, end of tenancy cleaning.

Highly recommend Guruscleaning.

October 9, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Guruscleaning

Terrible experience with Guruscleaning. Booked an end of tenancy clean for 8:00am Monday morning, booked well in advance. Got a text message late on Saturday night telling me they were changing the time to 11:30-12:30. I had to reschedule my entire day. When the cleaners arrived they didn’t seem to want to clean the windows, had a tense conversation with them then they left without doing any cleaning! I had to find other cleaners on the day I was checking out of the house. Not recommended.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

10/10

Omer and Hatice did an amazing job in my apartment in Edinburgh! They were really thorough and they cleaned more than they had to. Would definitely recommend using Guruscleaning from my experience!

September 10, 2021
Unprompted review

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