Guruwalk - Free tours Reviews 12,617

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, passion, and engaging presentation style, making tours both informative and entertaining. People frequently highlight the excellent service, noting the ease of booking and the guides' ability to adapt to group needs and provide valuable local insights. The user experience is often described as smooth and enjoyable, with many appreciating the well-organized tours and the guides' clear communication. Consumers also find the locations visited to be well-chosen, offering a great way to explore and understand new cities.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their guides as knowledgeable, enthusiastic,... See more

Location

Customers consistently note positive experiences with location. Reviewers praise the guides for their... See more

Service

Users describe positive interactions with service, consistently highlighting the enjoyable and well-managed... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the guides as entertaining,... See more

Booking process

People report positive experiences with the booking process, consistently finding it easy and flexible. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed by the tour with Stefania. She was always clear in her communication and kept the large group together. She always answered questions directly and was happy to tell us about Strasbo... See more

Rated 5 out of 5 stars

Dalen in Rovinj was fantastic! He is a history teacher and very knowledgeable. We had a great walk and the places we visited were helpful in understanding the city’s history. He also gave us recommend... See more

Company replied

Rated 5 out of 5 stars

Guru tour tours has never once let us down.. We have used them in so many different countries and in each and every one the guides have been top notch. They are always well versed and passionate abou... See more

Rated 5 out of 5 stars

I had such an amazing experience on this food tour! Anh was an incredible guide, so friendly, knowledgeable, and passionate about the local culture. She took me to authentic, non-touristy spots where... See more

Company replied


Company details

  1. Tour Agency
  2. Tour Operator
  3. Travel Agency

About Guruwalk - Free tours

Written by the company

GuruWalk es la plataforma global de free walking tours que conecta a viajeros con guías locales en más de 800 ciudades de 100 países. Cada semana, más de 80 000 walkers descubren la cultura local, el patrimonio histórico y la gastronomía auténtica de su destino gracias a nuestro modelo basado en la propina, que premia la calidad del servicio y la experiencia cultural.

Tanto si sueñas con un free tour en Londres junto al Big Ben, como si prefieres deslizarte por los canales en un free tour en Venecia, revivir la moda italiana con un free tour en Milán o explorar la historia clásica con una visita guiada en Pompeya, aquí encontrarás la ruta perfecta. Si lo tuyo son las islas, disfruta del sol en un catamarán por Palma de Mallorca o vive la adrenalina del parapente en Tenerife; incluso puedes apuntarte a excursiones en Tenerife para descubrir sus volcanes y playas negras.

Únete a nuestra comunidad global y transforma cada paso en un recuerdo inolvidable. Con GuruWalk, la autenticidad, la diversión y el conocimiento local te acompañan en cada ciudad que visites.


Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Wonderful tour by local guide

Wonderful tour by local guide! Spilt

April 27, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful moment to capture! We're thrilled your local guide created such a memorable experience. That's the GuruWalk magic right there—connecting you with passionate locals who truly know their city. We'd love to welcome you back for your next adventure! 🌍✨

Rated 5 out of 5 stars

Wish I discovered this sooner

This year, I found guru walk by chance and decided to book tours in the cities I visited — Munich, Berlin, Brussels and so far haven’t been disappointed. The guides are very professional always engaging and entertaining their audiences. I’ve recommended and will continue to recommend this site to anyone who asks. Just wish I found it sooner.

April 22, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful way to discover authentic travel! 🌍 We're thrilled GuruWalk became your go-to for Munich, Berlin, and Brussels—those cities truly shine through our guides' passion and expertise. Their dedication to engaging storytelling is exactly what sets them apart. Your loyalty means everything to us, and we can't wait to welcome you on your next adventure. Explore more cities with GuruWalk soon! ✨

Rated 5 out of 5 stars

Best way to explore any place!

Best way to explore any place is to start with a free walking tour using Guru! Very well recommended!

April 27, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful endorsement of the free walking tour experience! 🎉 We're thrilled you discovered that the best exploration starts with GuruWalk. Your recommendation means everything to our guides who pour their passion into every step. We'd absolutely love to welcome you back for another adventure in a new destination—because every city reveals its magic through local eyes! ✨ See you soon with GuruWalk!

Rated 5 out of 5 stars

Great tours

Great tours

April 29, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a joy to read this! 🌟 We're thrilled you enjoyed our tours and we'd love to welcome you back for your next adventure. Every great experience strengthens our mission to connect curious travelers with passionate local guides. Explore something new with GuruWalk soon? ✨

Rated 5 out of 5 stars

Guided walk around Bratislava

Guided walk around Bratislava was brilliant! Guide Jakub was professional, fun and informative. Perfect timing, communication before the walk to guide us to the meeting point and helped us find our way back to our river cruise boat! 5 stars!

April 28, 2026
Unprompted review
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Reply from Guruwalk - Free tours

Jakub truly nailed it! 🌟 We're thrilled he made your Bratislava adventure so seamless—from that perfect timing to guiding you safely back to your boat. That's the GuruWalk magic right there: local expertise mixed with genuine care. Your kind words mean everything to us and will absolutely make Jakub's day. Ready for your next city exploration? We'd love to welcome you back on another unforgettable guided walk! 🚶

Rated 5 out of 5 stars

So easy to book

So easy to book, even same day, guides have great knowledge and no rushed, and your not looking down constantly at your phone for maps and going around in circles. I’ve booked a few walks and all of them have been great.

April 28, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful summary of the GuruWalk difference! 🎯 We love that you've experienced seamless bookings across multiple walks—that's exactly what we're building for. Your point about guides who know their cities inside-out (no phone-gazing needed!) really captures why local experts matter. We're thrilled you've trusted us for several adventures and can't wait to welcome you back for your next exploration with GuruWalk! 🌍

Rated 5 out of 5 stars

Outstanding and knowledgeable tour…

Outstanding and knowledgeable tour guide

Thomas was super entertaining during the two hour tour in Ponta Delgada

Highly recommended 5+ Stars

April 28, 2026
Unprompted review
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Reply from Guruwalk - Free tours

Thomas absolutely nailed it in Ponta Delgada! 🌟 We're thrilled he made those two hours so entertaining and informative for you. That's exactly the GuruWalk magic we strive for—guides who bring destinations to life with genuine passion and expertise. Your 5+ stars mean everything to us! Ready for your next adventure? Explore more unforgettable tours with GuruWalk. 🚶

Rated 5 out of 5 stars

Very informative WW2 tour

Very informative WW2 tour, guide spoke loud and clear. Very knowledgeable.
Guide was early and easily spotted with orange umbrella. Would recommend

April 24, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a brilliant testament to expert storytelling! 🎯 Our guide's knowledge and professionalism clearly shone through during that WW2 tour—and we love that the orange umbrella made meeting seamless! This is exactly the caliber of experience we're proud to deliver at GuruWalk. Your recommendation means everything to us. Ready for your next adventure? We'd be thrilled to welcome you back for another unforgettable journey with GuruWalk! 🧭

Rated 5 out of 5 stars

Walking tour of Ljubljana

Walking tour of Ljubljana, couldn’t be bettered. Thank you Matteo.

April 28, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful compliment for Matteo! 🌟 Ljubljana truly shines when explored with someone so passionate about sharing its magic. We're thrilled your walking tour exceeded expectations—that's exactly the experience we strive for at GuruWalk. Can't wait to welcome you back for your next adventure with us! 🚶‍♂️

Rated 5 out of 5 stars

Provides a more personal experience

Have used Guruwalk twice this week to find a free walking tour. Very pleased with ease of booking and quality of guides. They allow individual guides to advertise and this gives you direct access to a very personal experience rather than a tourist board one.

April 28, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful summary of what makes GuruWalk special! 🎉 We're thrilled you've discovered how our independent guide community creates those genuine, personal connections that big tour operators simply can't match. Your two tours this week sound like the perfect way to experience a destination on your own terms. We'd love to welcome you back for your next adventure—GuruWalk guides are always ready to show you something extraordinary! ✨

Rated 5 out of 5 stars

Very easy to use you get your booking…

Very easy to use you get your booking confirmation straight away. and the tour that I booked was great

April 28, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a breeze your booking experience was! 🎉 We're thrilled the confirmation came through instantly and that your tour delivered exactly what you needed. That's the GuruWalk magic in action—seamless bookings paired with unforgettable experiences. Can't wait to welcome you back for your next adventure with us! ✨

Rated 5 out of 5 stars

Toronto Graffiti Guru Alex

Graffiti Guruwalk with Alex in Toronto was informative, interesting and captivating as Alex took us through different stops. Two hours went by fast and I totally enjoyed the art of graffiti along side the details Alex gave us about the artists and their style. Five stars!!!! Thank you Alex.

April 22, 2026
Unprompted review
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Reply from Guruwalk - Free tours

Thank you so much! 🎨 We’re thrilled you enjoyed the graffiti walking tour in Toronto and found it so informative and captivating. Discovering street art, artists and their styles with a passionate local guide makes the experience truly unique. When two hours fly by, you know it’s a great tour 😉 Hope to see you again on another GuruWalk adventure! 🚶‍♂️🌍

Rated 1 out of 5 stars

Scam museum tickets!! Be careful

Horrible experience booking a ticket to the New National Gallery in Berlin. I purchased the ticket through Guruwalk. First off they advertise the price as €7 on Google Maps but it is actually €14.
After ordering my ticket I got a confirmation via email and my card got charged right away but I did not get a ticket to the museum. After contacting support and calling them multiple times I demanded a refund as I had already waited 2 hours and the entrance lines at the museum were now humongous. After 2:30 hrs I received a cancellation with some made up story about the confirmation not going through (I had received a confirmation 2 hrs before so this message was very gullible on their part). In any case, I will report this scam to the consumer protection portal, to Google Maps and I have already reported them to my credit card. This service was a total SCAM and I lost half my day dealing with this. When you are on vacation every minute counts and Guruwalk lost me half a day. I am still in line to get a real ticket (not their scam one!!) and absolutely furious.

April 19, 2026
Unprompted review
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Reply from Guruwalk - Free tours

Dear Valeria, we are truly sorry to hear how upsetting this experience was for you.

Please be assured that the explanation we provided was honest and genuine. The delay in issuing the tickets was caused by a technical error in the connection with the provider, who was responsible for generating them. Unfortunately, by the time the tickets were finally issued, it was already too late, as this was a last-minute booking.

The refund was processed immediately.

Once again, we sincerely apologize for the inconvenience caused. Should there be anything else we can assist you with, please feel free to contact us at support@guruwalk.com, and we will be happy to help.

Rated 5 out of 5 stars

1st time taking Guru Guides

We have taken our 1st 2 Guru walking tours this week, both in Slovenia. One in Ljubljana and second in Bled. Both guides were excellent - entertaining, informative & engaging. Highly recommend

April 16, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful way to kick off your GuruWalk journey! 🌟 We're thrilled your first two Slovenian adventures—Ljubljana and Bled—left such a positive impression. Our guides pour their hearts into every tour, so hearing they were entertaining, informative, and engaging means everything. Slovenia truly shines through expert local eyes! We'd love to welcome you back on your next exploration with GuruWalk. 🚶‍♂️

Rated 5 out of 5 stars

Great tour with Ivana

Great tour with Ivana! She kept it interesting and enjoyable! Recommending it for anyone interested in walking and learning about the City of Zagreb!!

April 16, 2026
Unprompted review
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Reply from Guruwalk - Free tours

Ivana will absolutely love reading this! 🌟 It's wonderful to hear she made your Zagreb experience so memorable—that's exactly the magic we love seeing happen on our tours. Your recommendation means everything to us and to future travelers discovering the city through GuruWalk. We can't wait to welcome you back for your next adventure with us! 🚶‍♀️

Rated 5 out of 5 stars

Great local tours

I like that Guruwalk only presents tours offered by certified local guides. Taking a walking tour is often one of the first things I do when I arrive in a new city, and I've always enjoyed the ones I've booked through the platform - I learn lots and usually get a list of recommended places to visit afterwards which helps plan the rest of my stay.

April 15, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a beautiful summary of why local guides make all the difference! 🌍 We're thrilled that our certified guides have enhanced your city explorations and that their insider recommendations shaped your travels so perfectly. Those post-tour tips truly unlock a destination's best-kept secrets. We'd love to welcome you back to GuruWalk for your next adventure—there's always another city waiting to be discovered through local eyes! ✨

Rated 5 out of 5 stars

The tour of Ghent was interesting

The tour of Ghent was interesting, informative and entertaining.

April 13, 2026
Unprompted review
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Reply from Guruwalk - Free tours

Ghent truly shines when you have a guide who brings its stories to life! 🌟 We're thrilled your experience was informative and entertaining—that's exactly the magic we love seeing happen. Ready to explore another destination with GuruWalk? Your next adventure awaits! 🚶

Rated 5 out of 5 stars

Argentina - walking tours

We have taken 3 GuruWalk tours and all of them have been extremely interesting and delivered by knowledgeable and professional guides.

April 15, 2026
Unprompted review
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Reply from Guruwalk - Free tours

Three tours and still hungry for more—that's the GuruWalk effect! 🌍 We're thrilled your Argentina adventures struck gold with knowledgeable guides who truly brought those streets to life. Your loyalty means everything to us. Ready for your next destination? We'd love to welcome you back for another unforgettable journey with GuruWalk! ✨

Rated 5 out of 5 stars

What a great way to spend time with a…

What a great way to spend time with a local who's primary motivation is sharing their culture and knowledge with visitors.

April 11, 2026
Unprompted review
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Reply from Guruwalk - Free tours

It's exactly that spirit—a local eager to share their world—that makes GuruWalk tours so special. ✨ We're thrilled your guide showed you the real heart of their culture and community. Those authentic connections are what travel should be about. Come back and explore another destination with us soon! 🌍

Rated 5 out of 5 stars

Definitely worth doing

His English was nearly flawless, which made everything really easy to follow, and his local knowledge was excellent. He was friendly, informative, and gave us a great insight into the area. Highly recommended.

April 15, 2026
Unprompted review
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Reply from Guruwalk - Free tours

What a joy to read that your guide's local expertise and fluent English made everything flow so seamlessly! 🌟 That's exactly the kind of immersive experience we love creating at GuruWalk. When a guide truly connects you with a destination's soul, magic happens. We're thrilled you felt informed, welcomed, and inspired. Ready for your next adventure? Come back and explore another corner of the world with us soon! 🚶

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