GGA Roofing | Gutter Guards America 

They were very professional, scheduled quickly, arrived on time, worked fast but efficiently and cleaned up. The quality of work was very good.

They did a super job as far as i can tell!

This is a situation that has lasted over two months. Here’s the highlights of the complaints that I have with Gutter Guards America.
1. Gutter Guards America forged my signature to agree to a contract.
During the meeting with the representative, I was given no contract or paper to sign. He walked me through the proposed work and named me an estimate for how much the work will cost. The first time that I saw the contract was when it was sent to me by e-mail after the work was completed. There was a portion of sort of electronic signature present that was heavily cropped despite how I hadn’t been given anything to sign during the proceedings.
2. Scheduling difficulties.
The employee did write down a date for when the work would take place. The writing said, “Install Wed March 3rd Afternoon”. It’s a little confusing, since the 3rd was a Sunday, but at least the time of day is clear. The employee also said that he would be present to supervise the work being done. On the day, two employees showed up at 8:30am and went directly to doing the work. I wasn’t notified via them ringing the doorbell to announce their presence or via phone call from the company. I attempted to ask them who they were and what they were doing, so I was ready to call the police. I did attempt to ask the people on my property as to who they were, but their English was extremely limited and there was a major communication barrier.
3. Communication challenges.
As I said, the two employees had significant difficulty with communicating with me. The main reason why I bring this up is the employee that I had initially spoken with had claimed that the employees coming to do the work would be English speakers and that he would be there to supervise them. They weren’t and he wasn’t. Which led to additional issues where the employees weren’t able to provide a summary of what work they did, where and how it was done, or answer any of my questions. Just as they arrived, they left without any questions or comments.
4. Quality of work.
I attempted to inspect what work may have been done and I’m not completely sure as to what in all had even been accomplished. A few days after the work was completed, there was a brief rain. During this time, I observed and documented how none of my complaints had been addressed. Several of the gutter drainage pipes were leaking in the same way they were prior to the work being done. And during a longer rainstorm, the water was overflowing the gutters so heavily that there was a waterfall pouring onto the ground instead of being funneled down the drainage pipes.
5. Follow-up and customer service.
Naturally, I attempted to reach out to Gutter Guards America with my issues. They appear to be completely disinterested in addressing the poor quality work or my other complaints. The only response I received from them was being sent a bill and being threatened with a lien when I refused to pay until the work had been completed to the promised quality.

Totally professional never took breaks and satisfied with looks and the product.

What a great experience! Their crew showed up on time and even worked through some rain in order to complete installation of Gutter guards! Honored to have this crew on-site!!!

Great product and looks good! The installation was mindful and cleaned up well after install. The installing crew did not route a down spout as ordered/listed on drawings and routed it through deck. The installing supervisor was not onsite during construction process but acknowledge mistake after inspection with me. Other than that, I'm looking forward to 1st rain fall to see how it flows

I was able to get their package plan arranged to my likings.

They stood by a price match from a competitor and were straightforward in how the product was sold.

I had my project done on April 30, 2024. The sales representative is Robin Appleton. I was told that the GGA would clean out existing gutters and downspouts, seal end caps, corner seams, and downspout outlets, realign gutters, and install hangers for reinforcement, then install the valor, but none of that was done. The only thing GGA did was clean and install the valor. This company was not represented truthfully. I will not recommend them or use them again.

Better product than leaf filter and slightly better price. Installed when scheduled. Installed in 3-4 hours.

Great experience

Sales rep "John S" was great,answered all questions and explained the process start to finish. Very professional. Installment went smooth and the finished product looks great.

Very nice people. Very fast, very skilled workers. The manager is quite nice, helpful and effective. The sales person followed up properly and did all that was asked. At this point I cannot not be more happy and just waiting for the first rain to see if there are any issues but given my experience so far I suspect all will be right and if not, I have complete confidence Gutter Guards America will quickly correct anything that might arise. Signed the contract and and three days later I have new gutters and guards. Nice to see a job handled right these days.

Very professional team, competitive pricing & extremely happy with the results. Definitely recommend.

My gutters made my home look crisp! They came when they said they would and did an outstanding job.

The sales representative was very helpful and knowledgeable on the project and even recognized that I had done a lot of research. The the experience went great.
The installers showed up sooner that expected and did a fantastic job and cleaned up after

Salesman answered all questions, set everything up, and was well informed. Installer arrived on set date and time, did excellent job and cleaned up gutters and area before leaving.

Appears to be high quality product; time will tell. Warranty is great. Keith was very good describing the product as well as how it stacks up to other products. He confirmed what my research had discovered.

The gentleman that came out did a excellent job.

All four downspouts is set up in the wrong position and it looks real tacky it's not the professional job like the sales rep said I will get I need somebody to come out soon as possible and correct the problem it's shooting water against my house and driveway they just at the wrong spot.