GymEquipment.co.uk Reviews 

83
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic service. They go above and beyond. Helped me to repair my running machine. Cant recommend highly enough

Rated 5 out of 5 stars

Well deserved 5 stars! Great advice, super smooth from ordering to delivery and installation, a voice at the end of the phone or a phone call straight back to answer any queries.....installation team... See more

Rated 5 out of 5 stars

Excellent customer service and advice. Best prices which remained fixed during lockdown. Inspire FT2 arrived exactly as scheduled. Expertly installed by the UK Inspire Team who were very kind enough t... See more

Rated 5 out of 5 stars

Will and Hilary provide first rate customer service. I ordered a set of weights during the January rush and despite delays they kept me updated with the progress of my order and repeatedly chased the... See more

Company details

  1. Fitness Equipment Store

Written by the company

Specialist providers of gym equipment for home and commercial gyms. Design, supply and installation service. Call us on 01494 952182 for expert help and advice, free quotes and designs for gym equipment from leading brands. We work with Technogym, Life Fitness, Hammer Strength, Jordan Fitness, Hydrow, Physical Company, Spirit Fitness, Sole Fitness, Origin Fitness, Stages Cycles and Schwinn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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4.9

All reviews

(83)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good customer service for really good products

I was looking for a specific treadmill for a while and GymEquipment was suggested as a supplier. After contacting them I received a really pleasant, helpful reply - and after a few helpful emails to and fro I purchased the one I wanted, and was kept fully in the loop with the delivery method and date. Received the item with no issue, and the treadmill is perfect! Thank you very much from a very happy, slightly fitter customer!

July 9, 2020
Unprompted review
Rated 5 out of 5 stars

Well deserved 5 stars

Well deserved 5 stars! Great advice, super smooth from ordering to delivery and installation, a voice at the end of the phone or a phone call straight back to answer any queries.....installation team were polite efficient and delivered and installed in just over an hour to my first floor flat ! Not the easiest access which they made light of. Strongly recommend Gym Equipment good old fashioned communication! A breath of fresh air by today's standards. Well done Boys !!!!

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and advice

Excellent customer service and advice. Best prices which remained fixed during lockdown. Inspire FT2 arrived exactly as scheduled. Expertly installed by the UK Inspire Team who were very kind enough to help move my other heavy gym equipment around. My first choice for gym equipment.

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service. Overall experience was great !!!

Excellent service. Happily provided regular updates on my preorder. As soon as stock was replenished, item was shipped promptly and arrived next day.

Inspire Fitness SCS Bench is solid and really good quality.

Overall experience was great !!!

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

At last

At last, a great company with excellent customer service and support. They delivered a brilliant product (the Inspire M2 multi gym), exactly as arranged (and believe me that isn't happening enough these days) the installation guys were really professional too.

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

An absolute pleasure to deal with them.

An absolute pleasure to deal with them.
Ian was super helpful with his advice and during these difficult times, always managed to return my calls .
Delivery was swift and smooth and I would wholly recommend the company.

Fantastic in all respects!

April 2, 2020
Unprompted review
Rated 5 out of 5 stars

Gymequipment.co.uk - Exceptional Service and Comms

I've found the guys at GymEquipment extremely efficient and they have provided an exceptional service in this current climate.

Communications have been brilliant, frequent and accurate. My Stairmaster HIIT rowing machine arrive this morning and was exactly as described. The pricing was also better than anywhere else so I would highly recommend them!

Thank you guys.

April 1, 2020
Unprompted review
Rated 5 out of 5 stars

Home gym purchase

I dealt with Russell who I found to be excellent at his job. Great communication from him throughout with his direct number I could use anytime and very helpful.

We purchased some flooring, a cable machine, a set of dumbbells with stand, a bench and a squat rack amongst other accessories. All the items are absolutely top quality and we are extremely happy! Great pricing also.

5 stars and a Recommendation to anyone looking for a home gym.

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great service, recommended!

Great service by Ian Groves over the phone when I was buying my WaterRower. They had an offer on at the time that I wasn't aware of, so I got a small discount. Machine itself arrived via ArrowXL a week later. Very pleased!

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. I was after a good quality home spin/exercise bike and after a complete fiasco (wrong bike sent, delays etc.) with a different online sports shop I found GymEquipment. Chatted with Russell on their website who was able to quickly check some details on the bike I was after while I waited. Ordered my bike and it arrived three work days later - the earliest I was expecting it. Very pleased with the communication, expediency and my new bike!

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Can't praise you highly enough.
Many thanks to Ian for being so helpful and managing to process my order so quickly. Great communication as well.
Ordered new treadmill last Thursday and got it today just before xmas.
Cant ask for more

December 24, 2019
Unprompted review
Rated 1 out of 5 stars

Advertised on google that they had an…

Advertised on google that they had an offer on 18kg kettlebells. Original price of £81.89, on sale for £18.19.
The company started that they understood its misleading, however this is an obvious case of false advertisement to attract custom.

December 13, 2019
Unprompted review
GymEquipment.co.uk logo

Reply from GymEquipment.co.uk

We had spoken with this customer on 3 separate occasions to advice that the price on our website was not incorrect and had never been the price he thought. It was unfortunately a google shopping error (which we have not experienced before). We could not honour the price they were showing as it was significantly below our cost price. The customer understood this and decided not to purchase. We appreciate their frustration, however this review is not reflective of the high levels of service we have built our business on.

Rated 5 out of 5 stars

Professional service throughout, I'd thoroughly recommend this company

My wife and I were interested in looking at a rowing machine with a view to purchasing. We had no experience of fitness equipment like this. We wanted to find somewhere where we could look at a couple of models of waterrowers and of course have a play! Having looked around at a number of websites GymEquipment.co.uk seemed one of the best, lots of information, good deals, and a wide range of products. I'd already rung a couple of other potential suppliers who were geographically closer, but they weren't particularly helpful. Gymequipment's showroom is 100 miles from us but I started a conversation with Ian from their website help facility. Ian was incredibly helpful from the start, offering advice and telling me what they had available in the showroom on demonstration. There was a model we wanted to see which he didn't have on show, so he offered to borrow one from the manufacturer if we wanted to make an appointment. As it turned out the manufacturer wasn't that much further away, and it was mutually beneficial for us to visit their showroom rather than lug equipment around the place. Ian set the whole thing up and we visited the manufacturers showroom where we were again treated incredibly well. Having returned home we made our decisions on model, but wanted a few variations to the standard setup, nothing was too much trouble for Ian. The whole experience with GymEquipment has been highly professional, brilliant customer service throughout and totally trustworthy. This was not an insignificant investment and in the end we never actually met face to face, but it didn't matter, we were confident in Ians service throughout. Thanks Ian.

November 19, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, was approved for my M2 home multi-gym which is amazing. Great support and customer journey right from beginning to having the gym delivered in my home where I needed to set it up. I can not praise them enough.

Many thanks 🙏

June 12, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service, thank you.

Every aspect of the service from GymEquipment has been exemplary. From giving advice to the equipment that I required, to speaking with Russell, promptly receiving a quote and finally from the installation itself.

Excellent service, thank you.

June 12, 2019
Unprompted review

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