Gym Plus Australia Reviews 166

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have brought several items from Gym plus over the past 3 or so years ranging from Racks, Benches and barbells and the service has been seemless. Items are processed effectively and delivered quickly... See more

Rated 4 out of 5 stars

Package was sent straight away from company. Unfortunately out of there control it took a while to get packages due to the original shipping company they were using losing the shipment. When rese... See more

Company replied

Rated 5 out of 5 stars

First time at purchasing through Gym Plus and extremely happy with their fabulous service. Brilliant service/ delivery and product is quality! Thank you Gym Plus our gorgeous young dancers are so... See more

Company replied

Rated 5 out of 5 stars

After searching for value for money gym equipment, we stumbled across Gym Plus in an online Google search. I highly recommend Gym Plus for quality gym equipment that is exceptional value for mone... See more

Company details

  1. Fitness Equipment Store

Written by the company

Gym Plus 🇦🇺 | Inviting Movement. We are here to spark a movement of movers who sweat, lift, laugh and live well.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

The air track is great except electric pump

The air track is great; good material, good seams. Delivery crew and tracking system are fantastic too. The issue we have is the electric pump. It heats up quickly with some air escaping thru the connectors when using it. The connectors are also not secured to the sleeve well because they are detached after a month.

January 24, 2022
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Reply from Gym Plus Australia

Dear Wandsie,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good price and quality product.

January 23, 2022
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Reply from Gym Plus Australia

Hi Martin,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Rated 5 out of 5 stars

No issues at all with ordering

No issues at all with ordering - Daughter loves the Mat and it’s great quality

January 22, 2022
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

I ordered a gym mat as a gift for a…

I ordered a gym mat as a gift for a granddaughter. She and her sister loved it so much I ordered another as a gift for the other, so now they join them together for wider or longer mat space. Both orders were executed quickly and delivered promptly. The mats are top quality landing mats, and so well priced compared to other suppliers.

January 18, 2022
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Very happy

Arrived on time . Great product. Very happy

January 16, 2022
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Very happy with the product purchased.

January 11, 2022
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

High Quality Excercise Mat

Mat was delivered quickly, appears to be of high quality material and is thick enough to make training on a concrete floor reasonably comfortable. Would highly recommend. Thanks

January 6, 2022
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 4 out of 5 stars

Great service

Great service, answered my questions promptly prior to purchase and immediately offered to rectify problems with the product upon delivery. Unfortunately the replacement parts weren't any better though. Long delivery times but think that is pretty much the same anywhere at the moment.

January 6, 2022
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Bounce till you drop

My son received his mats for Christmas and has been busy ever since, they are very durable and well priced in comparison with other products on the market. The team at gym plus were wonderful with following things up as well, overall couldn't be happier so thankyou!!

January 4, 2022
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

I emailed on Sunday Dec 19 requesting…I thought my order was lost

I emailed on Sunday Dec 19 requesting an update on my order that i was worried about. Sophie responded straight away and lodged an enquiry with the freight company. Sophie emailed me on Dec 20 with the details and It turned out that the item had been delivered but I had missed it. Sophie was helpful and efficient and I very much appreciated it. Thanks Gym Plus - customer service was awesome 😊

December 21, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thanks so much for your review of our Customer Service Team. We will always be here to help our customers. Thanks so much for sharing your experience about our service and product.

Kind Regards

Gym Plus Customer Service Team

Rated 4 out of 5 stars

Fine eventually so glad you changed…

Fine eventually so glad you changed couriers this driver had no problems understanding the gate

December 18, 2021
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Reply from Gym Plus Australia

Dear Customer,
We are so grateful for your review. Thanks for sharing your rating with us and the community

Kind Regards

Gym Plus Customer Service Team

Rated 5 out of 5 stars

Super easy

Super easy, ordered item and it turned up shortly after no issues.

December 14, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Easy to put together and great for the…

Easy to put together and great for the development from a beginner.

December 10, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Excellent

Excellent - great service

December 10, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Customer service was excellent and…

Customer service was excellent and extremely fast turn around from purchase to pick up

December 10, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Very happy with the barbell holder

Very happy with the barbell holder, great quality and good price. Also happy with the service and fast delivery.

December 9, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Well I did order 3 weeks ago and I have…

I did order 3 weeks ago and I hadnt received anything. I did contact the store and the customer service team was very helpful in solving the problem. Great customer service. Thanks again

December 8, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 3 out of 5 stars

I have yet to receive my product

I have changed my review to 3 stars as agreed with the seller for them to provide a refund

December 8, 2021
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Reply from Gym Plus Australia

Dear Emma,

Thanks for updating the review. Our accountant team has refunded you for this order. We feel so sorry for the delay and we hope to continue serve you in the future.

Kind Regards

GYM PLUS

Rated 5 out of 5 stars

Order was shipped timely and…

Order was shipped timely and accurately. All arrived at once and is of the quality expected

December 8, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

Rated 5 out of 5 stars

Thank you great service and arrival…

Thank you great service and arrival very quick

December 7, 2021
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Reply from Gym Plus Australia

Dear Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Kind regards
Gym Plus Customer Service Support Team

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