My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present... See more
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Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.
Contact info
Unit 10 Gunco Lane, SK11 7JL, Macclesfield, United Kingdom
- 01606 668759
- contact@gymsets.co.uk
- gymsets.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically replies within 48 hours
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Great service and product
Great service and product. Small delivery damage that was swiftly resolved by Cen. Thank you
Nice equipment and quick delivery
Nice equipment and quick delivery, I love it. Keep rocking guys 💪
No issues, great prices.
My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. Strange to see so many negative reviews when I've never experienced a problem myself, although there does seem to be more positive reviews coming in now than a few months back.
Product arrived in a timely manner
Product arrived in a timely manner. Product was as expected. Proper tracking information and clear timescales on delivery. Simple. Good.
Good quality dumbells
Good quality dumbells, my husband is very pleased with them, came well packaged and quickly and they really save space, not needing a full rack with varying sizes. Easy to use and change weight quickly and perfect for his home gym.
HIGHLY RECOMMENDED
I was looking to purchase a dumbell/barbell set. I tried some of the well known sport shops near Belfast but I found them pretty expensive so I came across this small company, Gym Sets UK on line. I was surprised how reasonably priced everything was. From I placed my order until I received it I was kept well informed. It arrived on the day I expected it and in perfect condition. It is excellent quality and I would definitely order from them again.
Excellent service
Amazing prices for good quality…
Amazing prices for good quality equipment. Delivery was fast and smooth had no problems what so ever. Amazing experience overall. Will be buying from them again.
Adjustable dumbbells and bench
Great experience buying from this company. Delivery was super fast, items are of great quality and the prices were the best around.
Highly recommended.
Completely untrustworthy
Supplied set of kettlebells weighing only half what they were supposed to. Messed me about no end to prove it and eventually promised replacement. Nothing came! Then said no stock!! Promised a similar alternative set, then again said no stock. Now promised refund, which of course has never arrived.
This company is supplying defective goods and then delaying any resolution.
Do not trust this organization. Take your money and your business elsewhere.
Delivered well before estimated date
Delivered well before estimated date, very good quality plates too
Avoid at all costs.
Bought 2 sets of barbell hangers. Described as having HDPE protective inserts which is also pictured on the website. Came as bear painted metal. Sent a picture explaining it. Was told i would have only get a partial refund as i was told i was unhappy and not what i wanted. Took around 10 emails including a reply from the ‘owner’ asking for feedback a s agreeing with me finally saying id get a full £40 refund. Took a month to get and then was sent £11.48. Emailed to get an answer and was told there was a restocking fee, £15 collection fee a d £5 return postage. Will now be disputing with the bank. Avoid this cheap nasty company at all costs.

Reply from GYM SETS LTD
Amazing
Amazing! Each time I’ve ordered the products have been delivered fast and great quality and prices!!!
Lowest
Please do not buy anything from this cowboys, orderred some stuff , was waiting for delivery 3 weeks where supposed to be 5 days according to them, then number of items have arrived damaged, now waiting for refund another 3 weeks and they not responding for emails !!!!!! This company it’s just big scam

Reply from GYM SETS LTD
Kettlebell was at competitive price
Kettlebell was at competitive price. Arrived quickly & was well packed. Item is the business and great for home workout at your convenience.
The smith machine is amazing, great customer service .
The smith machine is amazing, looks cool and works well.
The customer support is amazing as well and Angelica was very helpful.
Would highly recommend this product
Recently purchased a plate loaded…
Recently purchased a plate loaded seated row. Great product and even better Customer Service by Nick, who sorted out our missing part the same day I sent the email. Would thoroughly recommend this company
They had the right product at the right…
They had the right product at the right price and delivered it promptly, with excellent communication all the way. Can't really fault them. Happily recommend them to others.
My experience dealing with the customer…
My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present I have had to wait until the correct set were back in stock. This took time but eventually I received the correct order.
Great Company
Great company, quick delivery and high quality products. Customer service is easy to speak to and they really take pride in what they sell. Highly recommend
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