GYM SETS LTD Reviews 

3,785
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 3,539 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the high quality of the products received, finding items sturdy and effective for their needs. People often report quick and timely delivery, with some orders even arriving sooner than expected. Reviewers appreciate the overall positive experience, from ordering to receiving well-packaged goods. However, some customers also noted significant issues with customer service response times, reporting ignored emails and long delays in communication. A number of people experienced problems with orders, including incorrect, incomplete, or missing items, and products not matching descriptions. Additionally, some reviewers faced damaged goods upon arrival or prolonged delivery delays beyond the estimated times.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with many customers expressing... See more

Order

People report ambiguous experiences with order fulfillment, with some customers praising fast shipping and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and prompt... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the good quality... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting ignored emails, vague... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present... See more

Rated 5 out of 5 stars

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. St... See more

Rated 5 out of 5 stars

I bought a couple of 40kg adjustable dumbbells. Dispatch was same day and the order arrived in two deliveries a couple of days later. I've waited 3 months to review to make sure they perform and can... See more

Rated 5 out of 5 stars

Delivery of item was really quick and item itself is fantastic, very sturdy and does exactly what I need it to do. What could be better is the instructions that come with item for putting it together... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,785)

3,538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No issues, great prices.

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. Strange to see so many negative reviews when I've never experienced a problem myself, although there does seem to be more positive reviews coming in now than a few months back.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality dumbells

Good quality dumbells, my husband is very pleased with them, came well packaged and quickly and they really save space, not needing a full rack with varying sizes. Easy to use and change weight quickly and perfect for his home gym.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED

I was looking to purchase a dumbell/barbell set. I tried some of the well known sport shops near Belfast but I found them pretty expensive so I came across this small company, Gym Sets UK on line. I was surprised how reasonably priced everything was. From I placed my order until I received it I was kept well informed. It arrived on the day I expected it and in perfect condition. It is excellent quality and I would definitely order from them again.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Adjustable dumbbells and bench

Great experience buying from this company. Delivery was super fast, items are of great quality and the prices were the best around.
Highly recommended.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Completely untrustworthy

Supplied set of kettlebells weighing only half what they were supposed to. Messed me about no end to prove it and eventually promised replacement. Nothing came! Then said no stock!! Promised a similar alternative set, then again said no stock. Now promised refund, which of course has never arrived.
This company is supplying defective goods and then delaying any resolution.
Do not trust this organization. Take your money and your business elsewhere.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs.

Bought 2 sets of barbell hangers. Described as having HDPE protective inserts which is also pictured on the website. Came as bear painted metal. Sent a picture explaining it. Was told i would have only get a partial refund as i was told i was unhappy and not what i wanted. Took around 10 emails including a reply from the ‘owner’ asking for feedback a s agreeing with me finally saying id get a full £40 refund. Took a month to get and then was sent £11.48. Emailed to get an answer and was told there was a restocking fee, £15 collection fee a d £5 return postage. Will now be disputing with the bank. Avoid this cheap nasty company at all costs.

May 29, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Sebastian,

Thank you for taking the time to leave your review.

We're disappointed to hear about your experience. This clearly wasn't the level of service we aim to provide, particularly regarding the communication and the handling of your refund.

We've reviewed your feedback and will be contacting you directly to discuss your concerns and work towards a resolution.

Thank you for bringing this to our attention.

Kind regards,
GYM SETS LTD

Rated 5 out of 5 stars

Amazing

Amazing! Each time I’ve ordered the products have been delivered fast and great quality and prices!!!

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Lowest

Please do not buy anything from this cowboys, orderred some stuff , was waiting for delivery 3 weeks where supposed to be 5 days according to them, then number of items have arrived damaged, now waiting for refund another 3 weeks and they not responding for emails !!!!!! This company it’s just big scam

July 8, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Pawel,

Thank you for taking the time to leave your review.

We've reviewed your case and have been working directly with you to resolve the issues you've experienced. We've now escalated the outstanding refund to ensure it is completed as quickly as possible, and we'll continue to keep you updated directly until everything is fully resolved.

We appreciate your patience and the opportunity to put this right.

Kind regards,
GYM SETS LTD

Rated 4 out of 5 stars

My experience dealing with the customer…

My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present I have had to wait until the correct set were back in stock. This took time but eventually I received the correct order.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Great company, quick delivery and high quality products. Customer service is easy to speak to and they really take pride in what they sell. Highly recommend

July 7, 2026
Unprompted review

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