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GYM SETS LTD Reviews 

3,789
•
TrustScore 3 out of 5

3.2

Fitness Equipment Store
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Review summary

Created with AI, based on recent reviews

Considering 3,539 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the high quality of the products received, finding items sturdy and effective for their needs. People often report quick and timely delivery, with some orders even arriving sooner than expected. Reviewers appreciate the overall positive experience, from ordering to receiving well-packaged goods. However, some customers also noted significant issues with customer service response times, reporting ignored emails and long delays in communication. A number of people experienced problems with orders, including incorrect, incomplete, or missing items, and products not matching descriptions. Additionally, some reviewers faced damaged goods upon arrival or prolonged delivery delays beyond the estimated times.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with many customers expressing... See more

Order

People report ambiguous experiences with order fulfillment, with some customers praising fast shipping and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and prompt... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the good quality... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting ignored emails, vague... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present... See more

Rated 5 out of 5 stars

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. St... See more

Rated 5 out of 5 stars

I bought a couple of 40kg adjustable dumbbells. Dispatch was same day and the order arrived in two deliveries a couple of days later. I've waited 3 months to review to make sure they perform and can... See more

Rated 5 out of 5 stars

Delivery of item was really quick and item itself is fantastic, very sturdy and does exactly what I need it to do. What could be better is the instructions that come with item for putting it together... See more

Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.

Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,789)

3,538 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service

I purchased the adjustable dumbbells and I'm very happy with the quality and price. The delivery was even faster than the estimated dates and the service has been exceptional. Highly recommended.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic small business

The adjustable dumbells I ordered from these guys arrived quickly and safely. I am more than happy with the quality and functionality of them and I found the website very professional and easy to use.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the 60kg set and a 7ft Olympic…

Ordered the 60kg set and a 7ft Olympic barbell. After looking around for the last week or so Gy Set turned out to be the cheapest, and best with regards to delivery speed, Ordered on Tuesday 30th and both items arrived by the Thursday. Really good quality on both items and have enjoyed using them. I'll definitely order again when the time comes and can't recommend them enough

June 30, 2026
Unprompted review

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