GymsharkReviews 

40,579
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,219 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them comfortable, well-fitting, and durable, often receiving compliments. The ordering process is generally described as easy, with items arriving quickly and delivery information being well-communicated. Reviewers also highlight the ease of returns and the helpfulness of customer service in some instances. Conversely, a small portion of people felt dissatisfied with customer service, reporting issues with refunds, unhelpful responses, and communication with bots. Some also experienced problems with product quality, such as items shrinking, developing faults, or arriving with inconsistent sizing. Delivery was a concern for some, with reports of slow service, lost orders, or incorrect items being sent.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the quality, comfort, and fit of... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting issues such as only... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising items as very... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as "useless," "terrible,"... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fast delivery and well informed on progress of order with good price. However, I've ordered a crest T shirt on 2 seperate occasions and the overall length is a little short, made worse by both T-s... See more

Rated 3 out of 5 stars

I have been a purchasing gym shark for years. Where as the quality is dependent on the item - some are great, some are terrible and have a wears in them. My biggest concern with them is returns.... See more

Rated 3 out of 5 stars

I've a been a client for over five years. Never had an issue. Now the last order never reached me (and that is stated on DHL site) and they have received it back to their warehouse, but they refused t... See more

Rated 3 out of 5 stars

Delivery was really slow- it took over a week for the order to arrive via Evri, despite it having been dispatched promptly. Disappointing that you use this courier.


Company details

  1. Activewear Store

About Gymshark

Written by the company

We’re Gymshark. We exist to unite the conditioning* community.

It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.

*Conditioning is everything we do today to prepare for tomorrow.


Contact info

3.2

Average

TrustScore 3 out of 5

41K reviews

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Asks customers to review

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3.2

All reviews

(40,579)

2,503 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product range

Great product range, items true to size, and orders despatched efficiently. Sale prices and discounts makes Gymshark very attractive

July 1, 2026
Rated 2 out of 5 stars

Interval Seamless / Whitney Regular leggings

I’ve ordered two pairs of leggings. Neither are squat proof.. (ITS BAD) You can see ALL MY GOODS!? Not to mention I can’t review products after I’ve paid for them on the app? Also they have AI customer service on their app? I have old gym shark leggings from 2023 that are baby blue & no issues. Bought bubble gum pink leggings and you can see way too much. I will be buying from Buff Bunny & other brands. I want to look good & feel safe while at the gym. Only worth getting accessories, sports bras, and shirts. Don’t compromise on your leggings laddies.

June 23, 2026
Unprompted review
Rated 2 out of 5 stars

Order got lost

Order got lost. The courier service just said updates in 48 hours-no updates. Them had to contact customer services and still waiting for refund. Amazingly the t-shirt that was still in stock was delivered the next day

July 1, 2026
Rated 5 out of 5 stars

Sizing

The only comment I would like to make is your size labelling could be better! Your Labelling could contribute to a negative body image or body shaming when you size a garment 12-14 as Large which is the average size of a woman in the uk. I’m thinking of the young impressionable people, couldn’t you think about labelling it as Medium?

June 30, 2026
Rated 5 out of 5 stars

Recommended

Good site, slick ordering and quick delivery. The products look good and are well made and the customer service is great. No complaints on any aspect at all.

June 30, 2026
Rated 1 out of 5 stars

Gymshark misses ID field at checkout cost me a customs fine

Ordered from Peru (order #RW832091) and the package got stuck in customs for over a week because Gymshark's checkout doesn't collect a DNI/ID number, which is required for international customs clearance. This resulted in a S/. 550 fine that I had to pay just to release my own package, money I never should have had to spend. Their support chatbot couldn't help and just said customs issues are 'between the courier and local authority,' completely ignoring that the root problem was their own incomplete checkout data. If you're ordering from Peru, be aware this could happen to you too

June 30, 2026
Unprompted review

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