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Rated 2 out of 5 stars

Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.

Rated 1 out of 5 stars

Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept gett... See more

Rated 1 out of 5 stars

So far, they are absolute trash! Ordered a barbell in mid April and charged immediately. When that happens you're #1 excited because you're usually not charged until item has shipped or #2 you just go... See more

Rated 5 out of 5 stars

We wouldn't buy our gym equipment from anyone else, David is fantastic to work with! He accurately assessed our needs and made suggestions; we did our research and then purchased the items based on on... See more

Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Information provided by various external sources

Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.


Contact info

1.9

Poor

TrustScore 2 out of 5

598 reviews

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Rated 1 out of 5 stars

Horrible service

Horrible, still missing the parts and jo one has even called to advise on delivery 2 weeks later, half of the stuff is unusable.

April 12, 2017
Unprompted review
Gym Source logo

Reply from Gym Source

Atul,

We are disappointed to hear about your experience, and we are working to rectify it immediately. We have shared your comments with the appropriate departments. Gym Source's goal is to provide a high-level of service to all of our clients, and we will be addressing your problems immediately.

Rated 5 out of 5 stars

Huge showroom and knowledgeable salespeople

I recommend the salespeople at gym source for helping to set up a professional gym or just to figure out equipment for use at home.They will direct you not to the most expensive pieces of cardio or other equipment, but to what is best for your needs and what has the best reliability. All the salespeople at Tyson's Gym Source have a wealth of experience and knowledge about all kinds of fitness equipment. They have a lot of great pieces on the showroom floor that you can try out. But when they didn't have exactly what I had in mind, Maddie did a lot of research to figure out the best pieces for my home gym. You can't find this kind of personalized resource anywhere online. I have even used their online chat service (talking to the some of the same sales reps at the Tyson's store) when I'm interested in new equipment. It is still worth a trip into the store to make the most informed decision.

April 12, 2017
Unprompted review
Rated 1 out of 5 stars

Terrible customer service !

Terrible customer service and the delivery was botched times.Th unstall guys where terrible and that where rge best of. the worst.Warehouse manager terrible customer service skills.

April 12, 2017
Unprompted review
Gym Source logo

Reply from Gym Source

Rag,

We are disappointed to hear about your experience, and we are working to rectify it immediately. We have shared your comments with the appropriate departments. Gym Source's goal is to provide a high-level of service to all of our clients, and we will be addressing your problems immediately.

Rated 5 out of 5 stars

Erik Bruce + Norman were awesome to …

Erik Bruce + Norman were awesome to deal with. They were so patient with my visits to try the machine before committing to purchase. Delivery & set up in my difficult building went seamless, with a great team. The Cybex machine is wonderful. I am so glad I made the purchase. I am working out more than I did with my gym membership.

April 12, 2017
Unprompted review
Rated 5 out of 5 stars

I use the Gym Source in Greenwich, CT

I use the Gym Source in Greenwich, CT. We recently built a new home and included an area for exercise equipment but had no real idea how to outfit it. Lisa Ripley and Carlos always go way above and beyond to help us understand what we need - with a focus on how each piece of equipment is different. They both have a rare mix of professional and knowledgeable help without any pressure. They also have saved us a lot of $$ by alerting us when pieces we are looking at are on sale - again with no pressure.

April 12, 2017
Unprompted review

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