Gymstop.co.uk Reviews 

3,568
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store features a wonderful selection of goods available at brilliant bargain prices, alongside very fast dispatch times on most purchases. Shoppers also deeply appreciate the responsive customer support team whenever they need friendly assistance with their active orders or general inquiries. Some reviewers were not happy with unexpected delivery delays, occasional missing items, and incomplete packages arriving at their doorsteps. People additionally pointed out instances where they received consumable items that were heavily past their expiration date and noticeably stale.

What people talk about most

Product

Reviewers mention ambiguous feedback about product experiences, as opinions are sharply divided regarding... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast shipping,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast shipping times,... See more

Service

Consumers find service to be positive, highlighting fast and efficient handling along with great all-around... See more

Price

People report ambiguous experiences with price, as opinions on costs and promotions vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products were great delivery took a while. I had to contact them to check when it would be delivered but came within days when i did. But that might just be coincidence

Rated 3 out of 5 stars

I have placed two orders now fron Gymstop. On the whole I was fairly pleased with the service received. The website has a very large selection of items and my order was shipped fairly quickl... See more

Company replied

Rated 5 out of 5 stars

My first order and what a great transaction from start to finish, no problems whatsoever. I bought Red Dragon energy drinks for the brilliant sale price of £10 a case, I was unsure if short dated... See more

Rated 5 out of 5 stars

Great prices, huge range, customer service is extremely quick and goods are very well packed by someone whom has common sense and does a great job. Have made many purchases and never a problem with th... See more


Company details

  1. Fitness and Nutrition Service
  2. Health Food Store
  3. Vitamin and Supplements Store

Written by the company

Gymstop is an up and coming online retailer specialising in Sports Nutrition, with an emphasis on Short & Out of Date products - helping you save up to 90% off the RRP. We currently have a range of over 7000 products in stock, and close to 150 suppliers ranging from global brands to niche independent products. We try to offer the best products and service at the lowest cost to you, this is why your honest feedback is so important to us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(3,568)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order not received

Shocking customer service.
Placed an order on 19th June and have still not received. But gymstop have emailed me a number of times to review my order….go figure.
Will never use this company again.

June 26, 2025
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Ordered jars of peanut butter 2 of which when delivered had been opened and were half empty, the contents inedible. Didn't reply to any communication. Lengthy PayPal process of refund. Abysmal service all round, I'd give a minus -5 rating if there was one.

May 28, 2025
Rated 1 out of 5 stars

Breaking trading standards & potential scam.

Avoid positive reviews, they’re definitely fake.
Seems like the negative reviews are all having the exact same issue and need to go through paypal or their banks to receive a refund or the product.

I ordered protein on May 22nd, received confirmation of order from GymStop and Paypal. Nearly 1 month later and I hadn’t received my order, so I contacted GymStop via Instagram, Facebook & email but received no response. I found their customer service number in their Terms & Conditions which didn’t even connect and then looked at the reviews and realised it may have been a scam.

Proceeded to open a PayPal case with all the proof and PayPal refunded me, however, 7 days later the product was shipped by GymStop & delivered the next day. Poof, appeared out of nowhere. So I refunded PayPal as I did in the end receive the product.

Funny how PayPal refunded me and GymStop decided to ship the product a week later. I reckon this company doesn’t hold stock and hopes for the best when people order. If they forget, they just keep the money and get away with it.

Just avoid them, breaking all trading standards.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Was attracted by low prices but order was never shipped. No response from customer services. Had to open PayPal claim to get money back. A shipping delay was stated but it was way past the time and they could have at least replied to my email!

May 28, 2025
Rated 1 out of 5 stars

A Scam!

I ordered an out of order item in early weeks of April. I received an email on 04/25 that my order is out for delivery and I will receive the tracking information in another email now.But since then i have been waiting for that email and a package but nothing has arrived.Trying to contact customer service but no one is responding. And now they have been sending me emails to write a review! Wtf am I supposed to write!

April 25, 2025
Rated 4 out of 5 stars

HAPPY CHAPPY!!

Item was as described, the company make it clear that they are running behind with orders from the beginning. After 1 week i contacted them and they responded with an estimated time of delivery. I recieved my item within the time advised when i placed the order and it was as expected. I think this is a genuine company who do exactly as they say from the start. The only reason for 4 stars was due to the delivery time in general which obviously would be better if it was delivered quicker. Due to the transparency of the company i cant have any legit complaints about them and i would use them again.

April 24, 2025
Rated 1 out of 5 stars

Terrible experience

Terrible experience

It has been two weeks and they still have not despatched my order. But they have lied to me several times that its being dispatched the next day.

Don't waste your time ordering from these guys.

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

avoid!!

poor service. took way longer than told to arrive. and when items finally arrived only 1 of 2 boxes in the same order were delivered, and i am yet to receive the 2nd box

April 23, 2025

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