Gymtier Reviews 775

I bought 2x packs of 3 plain white t shirts. Order came within a few days. The shirts were advertised as fitted “muscle wear” in reality they are just generic t shirts. They are 100% cotton so they are good for the price just not what I ordered. Onto the second part. I have been trying to request a full vat invoice but after trying multiple times, email, both social media accounts, multiple messages over days with no response finally they send me the receipt of purchase they already sent with the order. I finally got a reply they said they thought someone had already done it which I explained what they actually did. After that message back to no response. This is my 3rd and unfortunately last order I will be placing with Gymtier. Do better!

Well made good fit

T shirt was posted in a brown cardboard envelope which was half opened, t shirt has been washed and no has shrunk. I used to be an ambassador for this company years ago and the quality was top notch

Brilliant service, ordered my items on Tuesday and received everything the following Saturday.

Well looks like I should of checked here before ordering. Used them a few times over the years so thought it went be alright. Guess not. Placed a order on the 11th and still not received goods. Contacted 3 times, twice via their online support and once via email and still nothing. Shame as the shirts used to be cheap and cheerful.

Items never received. Chased up, was told they’d been lost in post and offered refund or replacement. Asked for replacement, no reply. Emailed to find out what was happening, told a reply in 2 days. That was last week, still no reply. £50 they’ve kept and items never received.
AVOID !

If I could give them zero I would ..
Ordered over £100 worth of items and was told 1-3 days … 5 days later and nothing .. messaged them via their own email ( no reply ) and via there chat on the website , no response for 2 days then received a reply saying they “assume it’s lost in transit” and because of this I could either get full refund or items resent … I told them I wanted a full refund… no response from this after 2 days so I asked the bank to pull it back , 1 day after I asked for it to be pulled back today iv been sent 2 parcels one with 4 pairs of joggers ( 2 incorrect ones to what I ordered ) and one with 3 items .. 2 of the hoddies I did order and a free t-shirt but they didn’t send me one of the huddies I did order ??

So after I told them I wanted a full refund and got the bank to pull the money back they have magically decided to send items some of which I didn’t order lol

Email sent requesting they send someone to pick up or arrange for items to be returned as I’m not paying for it to be sent back since they have clearly gone against what I asked …

Delivery - terrible. Twelve days to deliver with no tracking and no answer from “customer service”.
Speaking of customer service, it’s non existent.
The items themselves - one item was the wrong colour and the 2 string vests with print on them are not the same as advertised.
All in all a terrible company and I certainly won’t be ordering from them again.

absolutely appalling customer service I've been waiting over 3 weeks for my order, its still hasn't arrived. after endless emails chasing it up and still no one has even bothered to respond.
honestly save your money and go elsewhere.

Poor customer service
Contacted them 3 times reference sizing ,response we will contact you within 48 hours , to date no response after 10 days , id avoid.

My wife bought 3 t shirts and when they arrived they where paper thin and the logos where all stuck together so we sent them back! They still haven't refunded the money and it also cost us to return! There is no customer service number to ring and messages/emails are ignored! This company is a total joke! we are having to get in touch with trading standards to help get our refund sorted, this company is not fit to operate no customer service help at all, we will be taking this further

Avoid! Avoid! Avoid! Cheapest, nastiest and most shapeless T shirts I have ever seen! Advertised as muscle fit! Not even close! Tried to get a refund but they won't even acknowledge me. No reply to emails, no invoice or packing slip enclosed with the T shirts. T shirts not individually wrapped, just stuffed in a grey postage bag. All in all a terrible experience

Ordered over £100 worth of bundles, advised delivery in 1-3 days. A week later and no delivery, and cannot get a response from the company either via online chat, direct emailing, and no contact number seems to exist.

Very disappointed by the experience. Appreciated delays can happen, but being ignored and unable to get any contact or acknowledgement only suggests I've lost my money. Will have to pursue claim back via bank.

I’ve used gymtier t-shirts long time ago, it was decent to good, happy at that time. I’ve recently ordered again £118 worth of t-shirts and the quality has dropped massiveley. They shrank after the first wash at 30 degrees. The lettering is coming off slowly. The fitting is not the same. Now, they are like regural tshirts, nothing fancy. This is one side of the problem, the interesting part is coming.

I’ve contacted them, told them i am not happy with the items and i want to return part of it ( 1 bundle ~ £70). After a very slow back and forth they agreed to refund me and don’t worry about returning the items. I was not interested in keeping the tshirts, hence they are still packed ready to ship. They asked me to choose a collection date, i choose, nobody came, 2 weeks gone by and then they confirmed the return. Another 2 weeks gone by, nothing happened and the conversation from their “contact us” option has dissapeared. I’ve initiated another chat explaining the situation, they requested the order number, gave it to them and yet not answer. The return time has gone past, i am looking forward to the email where they tell me “ the return time policy has gone past and you are mot eligible to return”. Waste of money, waste of time.

Absolute scam bad material out of shape i have thrown worse sent back heard nothing

The order arrived quickly. One T-shirt was faulty and customer services offered a replacement or refund….all good thus far.
I chose the replacement but it never arrived, I email numerous times without reply but eventually I was told another replacement had been sent, it also never arrived. That was 19 days ago.
I’m now trying to get a refund but based on the above I won’t hold my breath.
It’s a shame as the kit is decent.

Terrible company. Ordered over two weeks ago and no items sent. Tried to contact via the website, email and social media but had no reply at all. Now have to get the bank involved to get my money back. DON’T shop with them.

Wont order again still waiting on a delivery and when I asked about the order I got a rude email back disgusting company if I could give 0 stars I would

Goods arrived in time for Christmas. Reasonably priced and nice products.

Order still hasn't arrived. Ordered 14th December, dispatched 18th December and still haven't got it.