Shocking customer service!! AVOID I’d spent quite a lot of money with htune over the years until I brought an item that was faulty and didn’t work I contacted them regarding the issue, they asked me... See more
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Great service from the guys at H tune. Specially ordered me in items from abroad which came through very quick, despite it being so close to Christmas. Promised me would get by then and did,... See more
very late delivery, did not keep updated, hard to get hold, they need to sort out their act, a customer service training course would be a good start. Part did finally arrive
I was after a set of wheel nuts for my ep3 type r. I fould a set by mishimoto, the description said they would compliment standard as well as aftermarket wheels. I spoke to Dom on they're chat fun... See more
Company details
Information provided by various external sources
Under new management, this profile is to be updated shortly.
Contact info
Unit 9, Adam Business Centre, Henson Way, NN16 8PX, Ketttering, United Kingdom
- 01536 609509
- sales@h-tune.co.uk
- h-tune.co.uk
2.7
Poor
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Placed order which was not in stock
Placed order which was not in stock. They sourced and delivered my item in a timely manner. Answered all my questions and queries in a timely manner. Will do business again.
July 3, 2018
Unprompted review
Worst customer service.
Worst customer service.
They don`t own up to their mistakes and just offers weak excuses instead of trying to solve the problem.
Writes in the reply below, that their phones are down today(Which is a 100% lie, as they have told me they are first up on 12 march)
February 15, 2018
Unprompted review
Reply from H Tune
Customer was flagged by our card processor on the fraud watchlist and his order was automatically refunded. We did not receive payment. We offered solutions for alternative payment methods and were presented with demands for discounts and extremely rude behavior towards our staff.
We're in the middle of a warehouse move as the customer knows and aren't reopening phone lines until 12th March, that does include today.
I feel completely let down by the …
I feel completely let down by the H-Tune team. I ordered a Knock Sensor for my DC5 Integra and paid for overnight delivery. Received an email the following day explaining it would be with me in 2 weeks. Tried contacting the team via telephone and it just went to answer phone. Emailed explaining I would like a refund and no reply. Shameful behaviour. Now I have a DC5 that doesn’t work, they have my money and I have to wait two weeks for a Part, why could this all not be explained at the time of purchase? Awful company.
February 1, 2018
Unprompted review
Reply from H Tune
Hey Jay,
It's Leo here, you ordered a part that said 5-10 working days and that wasn't on the shelves, it stated this on the product page, cart page and checkout at each step. Including right under where you selected next-day delivery, saying specifically it couldn't be dispatched for up to 10 working days.
I also explained this all to you in an email reply around an hour ago and offered a refund if you missed the notice :) Our phones are down today, but I did also explain this to you.
Please reply to my message so I can get things sorted for you.
Regards.
very late delivery
very late delivery, did not keep updated, hard to get hold, they need to sort out their act, a customer service training course would be a good start. Part did finally arrive
October 9, 2017
Unprompted review
Very friendly service. Will be back.
Very friendly service. Will be back for more parts soon.
January 8, 2016
Unprompted review
Brilliant service
Great service from the guys at H tune.
Specially ordered me in items from abroad which came through very quick, despite it being so close to Christmas. Promised me would get by then and did, which was a great Christmas present!
Communication could not be faulted and any query by email was answered within an hour or two.
Try them, and hope you will be as impressed as I am.
January 1, 2016
Unprompted review
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