H10 Hotels Reviews 331

H10 Cambris Playa

Very professional and clean hotel. Staff all very friendly, restaurant always clean and well stocked, food decent. Junior suite was outstanding especially the walk in shower. Will certainly visit a H10 in the future.

1 star - Please read if you care for your credit history and money. I worked in the travel industry and often travel a few times a year.


My fiancé and I upgraded to the “privilege” rooms paying $420USD. Allow me to list the issues

1) The room was not fully stocked and we had to have room service come again to stock the bar
2) Hairdryer did not work
3) The Jaccuzi in the bathtub was leaking and we had Maintenance fix it the next day (I have videos)
4) Upgrading gives you a wine bottle. We didn’t get this until the next day AND no wine glasses
5) Room was dirty and not cleaned properly all the days and basics missing like tissues and etc

What was the point of paying this much for an upgrade? The butler didn’t even schedule my ride back from the room to the lobby for check out time although she promised to.

Here is when it gets worse!!! KEEP reading please

They gave us a sales presentation to become a member with them. 10,000USD. I asked them not to a hard inquiry on my credit and they did. They lied and not no one from the company is responding to me. I emailed them to cancel my agreement and everyone is bouncing me back and forth.

The director of sales Roger and the sales representative Ray are scammers. They are not willing to resolve any issue with doing a hard check on my credit or compensation. I want both Roger and Ray to fix my credit with the company and provide compensation for this horrible experience. I will write my experience and reviews everywhere until my issues are resolved.

H10 Gran Tinerfe
Was our 2nd stay at this hotel, everywhere was clean and tidy.
All the staff were excellent, Marina went over and above.
The only thing that was poor and could be improved on is the Vegetarian choices at meal times as there was only 3. Pizza, Lasagna and Paella which after are they were rotated around one after the other was boring and predicable and so we did eat out a few time even though we were all inclusive.
Other than that on other complaints.

H10 Conquistador Playas Las Americas did not live up to expectations and rating. The bathrooms were outdated with over-bath shower and the rooms were average, however staff, pool area and entertainment selection were excellent. The quality of food at the pool bar restaurant was poor and expensive. Note the hotel does not take cash at all. If half board, the restaurant will issue a written docket for dinner drinks each day and charge at check out which could add up if not careful.

So far, we have booked a trip next March to stay in Seville at H10 Casa de la Plata.
From beginning to end, our requests and queries have been answered professionally , with ease and kindness.
What more do you want..
Fran has been most helpful with queries - we can’t wait!

I m a membre and I would like to let everyone know that this is a scam hotels are worse then a 1 start hotel service it’s very bad food is very bad don’t get fooled

H10 Tindaya. Some Staff are very rude. Wanted to charge me for food and drink on my last day even though I air all inclusive for 7 days. They only wanted to serve me for 6 days. Customer service is shocking. No one wanted to help they didn’t care. Shocking hotel chain and wouldn’t use them ever again.

Dissapointed! Expensive and non existent customer service! The house keeping was erratic, left dirty bins, toilets, beds not changed, the WC smells of drainage and the hotel corridors as well. It needs an upgrade as rooms and bathrooms are tired. The AC does not work! The wifi is non existent! You bring matters to their attention and nothing changes. Will not reccomended or ever stay there again! It partly ruined our holiday as the hotel was supposed to offer a 4 star experience at H10 Urquinaona, however far from it!!

H10 Lanzarote Gardens have great allergy awareness, I am gluten intolerant and my daughter is egg/milk intolerant. When booking the restaurant on the app they give the option to select any allergies. On arrival at the restaurant we were unexpectedly given a bag full of special allergy friendly food, snacks, bread, breakfast cereal etc for the whole week, which was very thoughtful. At each sitting, the chef did an Allergy tour to explain what was safe and not safe for us to eat. Fantastic service and personal attention from the head manager Maria.

The stay was pleasant enough but spoilt by the room service staff removing something from my room, failing to return it and then accusing me of making it up!

Do not fall for the scam! They will ply you with $200 coupons for excursions but they are absolutely not worth the headache. You can always judge a company well by how they act when you say “no” and this one acts like they are selling used cars.

in 08/1/2021 i stayed at el faro in punta cana and i was persuaded in doing h10 premium contraract they told me after paying 30%i can cancell the contract i tried but all the numbers they provided are not in service i need help if anyone knows what i can do please let me know or im going to get a lawyer

Very pleasant and professional check in set the tone for the whole pleasurable stay. The hotel itself was better quality than I had expected and the room clean and well maintained. Breakfast was the usual selection of hot & cold items found in the majority of hotels. 4th June 2022 check in.

We stayed in this hotel for a week beginning of May this year. It is a spread out complex. The rooms are good size with a bed room, sitting area, & a balcony or terrace. The rooms are comfortable & we slept soundly at night with the window open & never required the AC.

Reception staff are all most friendly, polite & helpful. One of them on checking in even accompanied us to our room, & helped with the luggage. Unfortunately, an electric kettle to make tea had not been provided but after reporting a couple of times one was delivered the same evening. One or two other minor problems was promptly dealt by the reception staff.

There was a good choice of food in the restaurant both during breakfast & dinner. My wife being a vegetarian also had some selection of dishes. It would be nice to place a small notice in front of the dishes with a brief description in English, & also a V sign in front of those dishes/salads etc which do not contain any meat product/fish/sea food.
The staff in the restaurant were courteous. Sergio Bermudez the Head Waiter was very helpful with our
dietetic requirement. Juan Manuel Palma one of the
waiters always warmly welcomed us with a smile & served us promptly.

Some evening entertainment was always available but sometimes finding a seat was difficult. On the whole we
thoroughly enjoyed the stay & will stay here again on our next visit to Lanzarote. The friendliness of the staff is much appreciated.

If I could give H10 0 stars I would. We stayed at a resort called Ocean blue and sand in the Dominican Republic. While there we did not have A/C in our room and my fiance had a heat stroke because our room was so hot. We begged the manager Victor to give us another room, but once he figured out we were a same sex couple he put his hand in my fiances face and told her no, they cannot provide another room for us. We called maintenance every night we were there and they came the first night and told us they could not fix it, then eventually they just stopped coming. We complained to H10 thinking that would get some type of result and it did not. They sent us a generic letter saying they would get back with us and they never did. Please do not ever stay at a H10 resort. They will not take care of you after you say you will not by a timeshare with them and they discriminate. I have a video of victor, the manager putting his hand in my fiances face while she is crying and begging him to change our rooms because she did not want to have another stroke.

Customer service is absolutely atrocious they dont care once they have your money. If you dont speak spanish forget abou calling they just hang up on you.

Rented 2 rooms plus anther 4 from clients and family members. The amount of problems and lack of empathy was overwhelming. People need to stay away from this Chain and their hotels. When checking in I was given King beds for rooms of three people. I had to paid $840 extra in order to be moved to another two rooms. I was asked to but two bottles of wine in the Blu Romantic restaurant in order to have 7 people sitting together, the rooms AC never worked and was never fixed (I complained about it the whole week. The mini freezer never worked and was told that’s to keep drinks fresh and not cold (really??). This is after I paid $10,000 for 7 nights. Wow. Stay away please🙏

Worst customer service ever.... kept me waiting for 25 minutes in line and redirected me 7 times to different employees on the phone even though they made the mistake in the first place.
NEVER AGAIN.

We booked this hotel through Virgin Holidays as a package. Before we were due to depart, we found out my wife was pregnant, UK government guidance & our doctor subsequently advised us not to travel due to the potential health issues to the unborn child if Zika virus was contracted.

We immediately contacted Virgin who we are grateful offered for us to reschedule our flights free of charge, understanding the gravity of our situation.

This hotel on the other hand, has decided to force our hand, and either risk our pregnancy by travelling, or to charge us 90% of the total price. How that decision has been made by an actual human with any shred of decency and understanding is beyond me.

We did not ask for a refund, we simply asked to reschedule until after our pregnancy, they have declined and want to charge us £3000 for a room that will now remain empty for 10 nights and on top of that for an all inclusive food and drinks package which we will not be spending a penny of!

Evidently this hotel and chain is purely money driven, and has absolutely no care or concern of whether or not their customers are happy, I would therefore avoid at all costs as is that how anybody wants to be treated on their holiday?

If anybody from the hotel and chain would like to contact me to explain their decision, before I go as far and wide publicly with this as possible my email address is info @ bobbyroseltd.com - although I won't hold my breath as they have ignored all my attempts at contact so far!