Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more
Company replied
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See what reviewers are saying
With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more
I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more
My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more
Company replied
Company details
Information provided by various external sources
H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Contact info
200 Aldersgate Street, EC1A 4HD, London, United Kingdom
- 02035982535
- orders@h2clubs.co.uk
- h2gear.co.uk
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not quite perfect, but good
Bike arrived with cage pedals (cheap and cheerful) when it had been advertised as platform pedals. Overall experience good, arrived in good time.
September 12, 2022
Really helpful and quick responses to…
Really helpful and quick responses to my email enquiries. Quick delivery of my bike. I did have to ask my local bike shop to put my bike together as it was not as easy as supposed.
September 5, 2022
Goods despatched promptly and fixed a…
Goods despatched promptly and fixed a delivery address error after placing order.
September 8, 2022
I had a bike fit with H2 just before getting my first road bike
I had a bike fit with H2 just before purchasing my first road bike. Adam was great in helping me get set up and identifying the right bike and then setting it up. I then had a couple of follow up sessions to get my position on the bike dialed. A few months since the fit and Adam is still very responsive and provides advice via email. Nothing negative to say at all about H2. Definitely recommend.
April 13, 2022
Unprompted review
two electric bike purchases
purchase was easy and effortless. Delivery was on time and I was kept informed about the delivery throughout.
August 22, 2022
Smooth and easy click-and-collect…
Smooth and easy click-and-collect service from their EC1A shop. Many thanks.
August 18, 2022
Really good helpful customer service
Really good helpful customer service, prompt and helpful comms, all excellent. The bike was shipped quickly, built up and checked very carefully, and all at a great p[rice. Excellent.
July 29, 2022
Rubbish bike, terrible customer service
Bought a brand new Giant bike via H2 gear and waited 10 days to pick up in the store. Broke down 2km out of the store. The staff made no effort to apologise, acknowledge the frustration and time wasted, and made no offer to make things right after all that. Rubbish bikes, terrible customer service. Do yourself a favour and avoid
July 25, 2022
Reply from H2 Gear
Hi Mark, thanks for leaving us your feedback. As you have shared the information with Giant UK, we know that you saw our reply to your email last Monday about the issue with your bike. As we said in our original response, we're surprised that you thought our service was 'terrible' as you describe it elsewhere as 'very helpful in advising me on the bike and tweaking it to suit my riding style, answering Qs on the bike, advising me on mudguards etc.'
To reiterate from our original response; of course, we don't want customers to experience issues with their new bikes, but it's impossible to say it won't happen. We offered to get the bike checked in our workshop when you returned it, but when you said you had no time we did the most expedient thing, which was to offer you a full refund.
When we received your complaint via email, the following Monday we offered a new replacement bike with an upgraded pedal.
We did not get a response to the email, so it's difficult to see how you expected us to resolve the situation without engaging with us.
We understand that Giant UK have concurred that we offered the best solution at the time, based on the information you provided.
When handing over your bike we spent an hour ensuring it was right for your needs, making changes to the riding position via the stem, handlebars and seat / seatpost, while answering your questions and providing additional advice. We also explained that we would be offering you a first free service and encouraged you to return if you had any problems.
Clearly, we didn't expect to see you back the same day, but we will always try to make things right, given the opportunity to do so. If you are still searching for a hybrid, please let us know and we will be pleased to arrange an order.
Wrong item picked
Ordered white shoes, sent black. White now out of stock. Hopeful of refund and return postage.
July 12, 2022
Easy to make an order
Easy to make an order.
Great pair of cycling shoes which were dispatched and delivered promptly.
July 8, 2022
Reply from H2 Gear
Hi Karen, thanks for your review! Glad to hear that you're happy with your shoes!
Would Recommend
First time purchase from H2 Gear and not disappointed. Great price, quick delivery , would buy from them again. Can recommend .
June 20, 2022
Great service and communication
June 9, 2022
Great customer service
Initial item sent with a part missing. Customer service was excellent and a replacement was sent the following day.
June 3, 2022
Reply from H2 Gear
Hi Gary,
Thank you for your feedback, it is much appreciated.
H2 Gear
Really nice jersey
Really nice jersey. Good price, quick delivery. What more can you ask for?
May 26, 2022
Reply from H2 Gear
Hi Matt,
Thank you for your feedback
H2 Gear
Clear and Efficient
My order was promptly despatched and arrived ahead of schedule. Small issues were rectified with both swift and clear communication. Happy to recommend shopping here.
May 26, 2022
Reply from H2 Gear
Hi Matthew,
Thank you for your feedback, happy to hear we were able to resolve the issues for you.
H2 Gear
Product arrived as promised.
May 24, 2022
Reply from H2 Gear
Thank you for your feedback, it is much appreciated.
H2 Gear
Online bike order: very good experience
Online bike order. Well packed, excellent communications relating to dispatch and delivery
May 11, 2022
Reply from H2 Gear
Hi Robert, thanks for your review. Hope the new Avail is going well.
A good bike purchasing experience...
On their website, H2 had the very bike I wanted in stock. The correct make, model, colour and size. I phoned up to make absolutely sure. I was greeted by a friendly, helpful chap who confirmed the availability so I ordered it online. It was delivered in the timescale they said. All in all, a seamless and efficient shopping experience. 100% good experience.
Would happily buy from here again. Well done H2 !
No connection with this company other than satisfied customer. 😁👍
May 5, 2022
Reply from H2 Gear
Hi Norman,
Thank you for your feedback, I will be sure to pass your thanks on to Graham who assisted you over the phone. Hope you are enjoying the new bike.
H2 Gear
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