Received the watch one week ago, Excellent finishing and details on the watch with beautiful dial. Love it so much and excited to see your new collections in the future. Will definitely recommend your... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Watches arrived in excellent condition, despite delays due to missing paperwork. My shipment for 3 timepieces that was shipped via FedEx Int'l Economy took over a week to clear US Customs. I becam... See more
Company replied
The ordering is seamless with decent delivery leadtime. Gotte A quality product and have been very happy with my purchase. It’ll be very helpful if H992 would set up service e Center in the region i... See more
importing into the US took couple days to clear customs, another couple days for the Fish and Wildlife Service if mother of pearl dial. "logistic@h992" was very helpful.
Company replied
Company details
Written by the company
I am H for Horology. H for Hour. H for Humanity. H like the Height of 992 metres above sea level of the city of La Chaux-de-Fonds in Switzerland.
Contact info
2300, La Chaux-de-Fonds, Switzerland
- h992@h992.swiss
- h992.swiss
Beautiful watch and excellent service
This is my third H992 and I love all of them. The Celestial Blue is especially beautiful. The watch and steel bracelet are excellent quality. I had some delivery issues on my side, but Maurizio was amazing and arranged delivery to Lucerne where I was staying. The only suggestions would be a clasp that closes symmetrically on both sides for easier use, and a 40 mm diameter option. Overall, an outstanding watch and experience
February 12, 2026
This company is amazing!
This company is amazing! I had my wrist strap break after wearing this watch every day for years, and they sent me one free of charge. Can't say enough about how great they are and how excellent their product is. Highly recommend!
June 27, 2025
The watch arrived the day after my…
The watch arrived the day after my order. Fantastic watch and fantastic brand.
November 11, 2024
H992 a watch that hardly find review by watch enthusiasts.…
Always get help when I contact H992 team. The watch is nice at this price point. The bracelet is crisp and well made. Some time COSC is not necessary if it can make the price lower by 15-20%.
I wish I could by my extra rubber strap at cheaper price than this.
October 16, 2024
Reply from H992
Thank you for your feedback! We’re delighted to hear that you’re pleased with the watch and bracelet quality. At H992, we place great importance on the COSC certification, as it ensures the precision and horological quality of our timepieces, while maintaining a competitive price. Please feel free to reach out if there’s anything else we can assist you with!
Expect US Customs Delay
Watches arrived in excellent condition, despite delays due to missing paperwork.
My shipment for 3 timepieces that was shipped via FedEx Int'l Economy took over a week to clear US Customs. I became the incident manager on this case to coordinate progress between FedEx and the shipper. 10 phone calls and 15 emails with all parties involved to prevent shipment from returning to sender.
October 16, 2024
Reply from H992
Thank you for your detailed feedback. We’re glad to hear that your watches arrived in excellent condition, though we understand that the delays and handling paperwork with US Customs made the process challenging. We apologize for any inconvenience this may have caused and genuinely appreciate your patience and efforts to ensure successful delivery of your order. We will review our processes to minimize this type of incident in the future. Please feel free to reach out if you need any further assistance.
Great product and client experience
Quality product with great and creative design. Fast customer service and delivery process
October 1, 2024
Have not received the watch
September 25, 2024
Reply from H992
We're sorry to hear that you haven't received your watch yet. To help resolve this issue as quickly as possible, could you please provide us with your order number and tracking information? This will allow us to check the status of your delivery and ensure you receive your watch promptly. Thank you for your understanding.
1st anniversary H1
I just got the first anniversary H1, it was so nice. Will be even more perfect if there has steel bracelet that match the colour of the case as well.
July 3, 2024
Reply from H992
Thank you very much!
the watch is great !
the watch is great, improvement on the box can uplift the watch to a higher class
June 6, 2024
Excellent extra service was provided by…
Excellent extra service was provided by the seller. I’m very happy.
March 4, 2024
H992 is a piece of art
H992 is a piece of art, great looking. However, band is too large, need to remove some links to fit my wrist.
February 5, 2024
H992 H2 mother of pearl review
Received the watch one week ago, Excellent finishing and details on the watch with beautiful dial. Love it so much and excited to see your new collections in the future. Will definitely recommend your brand to my family and friends in Hong Kong.
January 3, 2024
Very pleased with the watch and customer service
My order was delivered very quickly in time for Xmas. The watch is very good quality, represents excellent value and is very comfortable to wear. I will be following H992 from now on.
December 19, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.