Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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See what reviewers are saying
Resolved issue of my incorrect order(my mistake) for ezydog Luca lead. Was able to exchange at Burwood store with ease. Staff at store knew of return and were super helpful & extremely welcoming to... See more
Habitat Pet Supplies are great good suppliers. There were a few surprises in the box when I opened it for the dog. Unfortunately, delivery was not so great with the couriers they use but Habitat Bur... See more
Habitat Pets is an amazing business ! The staff always go well out of their way to be helpful at all times . They offer very prompt , personal and friendly solutions for any concerns , All pet suppli... See more
Company details
About Habitat - Home To Pet Supplies - Burwood
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
Highbury Road 142, 3125, Burwood, Victoria, Australia
- 03 9888 8536
4.5
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Customer service and product range exceptional.
Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeable and friendly personality.
Your product range is excellent. Much more than the usual range of the higher end of organic and natural items.
Asked if she could be of any further assistance before I left. So from entering to leaving customer service can’t be faulted.
June 4, 2026
Fantastic customer service from placing…
Fantastic customer service from placing our order to receiving the goods within a few days. We will definitely continue to support Habitat Pet Supplies
May 12, 2026
Inconsistent Information
I confirmed the price match twice by chat and phone. I even offered to pre‑order and pay, but the staff said I could just buy it in store at the same price. When I arrived, they refused to honour it. The mixed messages and the way they treated me made me feel cheated and singled out.
April 2, 2026
Easy to order and prompt delivery .
April 2, 2026
The staff always welcome with a smile…
The staff always welcome with a smile and warmth.
March 28, 2026
First class company
Fantastic to deal with. Placed special order for me to get quantity required. Speedy delivery.
February 9, 2026
My Labradors Love The Dry Food.
My Labradors love the Black Dog Food.
The Staff are great at helping me carry the stuff to the car.
Wish there was a closer Habitat to Pearcedale than Burwood.
March 8, 2026
Unprompted review
Shopped here a number of times now and…
Shopped here a number of times now and I am happy with the good prices and consistency in pricing. The staff are polite and efficient but the web site could be better as I need to do a verbal order as your website delivery to the ACT isn’t recognised.
February 24, 2026
I got a short shelf life item with a…
I got a short shelf life item with a half price discount, which I didnt expect at all. I called them and explained I want to exchange it to a longer shelf life one instead of discount. I gave all my information including order number and my contact, but none of staff has reached out to me. I havent opened the bag and now it's almost expired. I work day time only so cant really call to the team again, so did I via e-mail but still havent heard anything.
February 20, 2026
Unprompted review
It was fast but however one of my items…
It was fast but however one of my items arrived with a damaged packaging.
February 2, 2026
Unprompted review
No email .... No order!
It's very simple and I've said it before: Why on earth do I have to show my email for Click & Collect?
I have my Driver's License with a Photograph which proves who I am. I have the Card I used to pay for the order but, Nope .... that's not good enough. I have to have the email.
It makes me wonder how many 75 year olds are going to fake a drivers license to get a $50 box of dog biscuits????
December 27, 2025
Friendly, helpful staff!!!
I was so pleased when the helpful staff in the Burwood store offered to carry a 10 kg box of biscuits to the car for me. Her assistance was much appreciated!
January 11, 2026
Unprompted review
Best customer service and product…
Best customer service and product knowledge for my fur babies and gold fish !!
Highly recommend Burwood Habitat!
Thanks Lisa, Layla & team
December 1, 2025
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