Cancelled my subscription one day after confirmation. Attempted multiple times to contact the 'customer service' only to get an email back saying the email address was not valid. As a result, I'm stuc... See more
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See what reviewers are saying
As someone who values both quality and convenience, I can confidently say that the products and services offered by Haelf have truly matched my expectations. The hair growth combo is amazing!! Not... See more
I really appreciate how easy telehealth services are to use. Haelf was easily accessible, quick to get connected to a doctor, and medications were prescribed and delivered promptly. I appreciate being... See more
I started using the hair loss kit a few months ago and I’m very impressed. Of course things like this take time and you can’t expect results over night, but I do believe my hair fibres are getting str... See more
Company details
Written by the company
.We provide to you science-first treatments for chronic medical conditions ranging from sexual health to hair loss & more. We're all about personalized, clinically-proven prescription medicines & supplements - backed by science. With our approach, we strive to empower broader wellbeing by opening the floor to talk about things that aren't easy and potentially embarrassing. Just as scientific research is integral to each treatment we provide, our utilitarian platform ensures you reach better health with ease. Everyone at Melve believes unequivocally that the translation of science leads to better questions, better choices, and better health. No gimmicks, no false promises. Learn more about our treatments at melve.com
Contact info
Schlossplatz 1, 8502, Lannach, Austria
- support@melve.com
- haelf.com
People also looked at
Useless Products and Non-Existant Customer Service
Cancelled my subscription one day after confirmation. Attempted multiple times to contact the 'customer service' only to get an email back saying the email address was not valid. As a result, I'm stuck with a product that I don't want coming in at nearly £100. I sent a request on the website only for nobody to get back to me. Do not trust this brand, poor customer service and useless products.
May 5, 2025
Unprompted review
wonderful products!
January 22, 2025
Unprompted review
Great products and team behind it
January 7, 2025
Unprompted review
Very effective products
Very effective products. The support team was able to help me with my questions.
Overall, a positive experience.
January 16, 2025
Unprompted review
Not sure company is real
Ordered item last Tuesday. All info says ship 1 to 2 days. I contacted and they said the person who deals with orders is off sick.... the person? only one?! Then 2 follow up emails have been fobbed off basically.
i also notice that there appears to be two companies of the same name with similiar logos. I seem to think ive been scammed so will be contacted my bank today to start the process of reclaiming my payment if possible.
Update from 3rd message to chase order after 8 days - my order pending is pending due to missing product??? So does that mean out of stock? if so, why is the website still offering items for sale. Very dubious.
Further update item has now been sent according to email received. Will update this report as appropriate but either way this hasnt been a good experience.
Last update - item was received so will see what its like. And that voucher mentioned on the reply below... thats not happened either. Still wondering how 2 companies can have the same name and logo. Surely that wouldve been checked before setting up a business??
January 7, 2025
Unprompted review
Reply from Melve
Hi Rob,
We sincerely apologize for the inconvenience you experienced with your recent order. Due to an unforeseen medical emergency within our warehouse team, we faced unexpected delays in processing orders - on top of extremely high order volumes during the holidays. We understand how frustrating this situation has been and are truly sorry for any distress it may have caused.
We appreciate your patience and understanding during this time. To make amends for the delay, we have provided you with a voucher, which we hope you will accept as a token of our gratitude for your continued support.
Regarding the confusion between our brand and another company with a similar name and logo, we want to assure you that we are a legitimate and independent business. We are actively addressing this issue to prevent any further misunderstandings.
Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us directly at [Your Contact Information].
Best regards,
Haelf Customer Service Team
Packaging not discreet.
Packaging not discreet.
Whole family will know it once you come back to your home 😂
It got big letter Haelf on the packaging.
January 10, 2025
Unprompted review
Reply from Melve
Hi,
Thank you for your feedback regarding our packaging. We completely understand the importance of discretion for our customers.
We are pleased to inform you that, based on your input, we have updated the packaging for all orders to a fully neutral design. Our new packaging ensures complete privacy, with no visible branding or identifiers on the exterior.
Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention. If you have any further suggestions or concerns, please don’t hesitate to reach out.
Best - your Haelf Customer Service Team
Really annoying site
Really annoying site. I keep getting redirected to this site. If your paying people to redirect users you can't be a very trustworthy company.
January 2, 2025
Unprompted review
Reply from Melve
Hi, thanks for reaching out.
We would like to clarify that we are not responsible for any redirection to our website. This is not something within our control or aligned with our practices.
We would greatly appreciate it if you could provide more details about the redirection issue, such as where it occurred and under what circumstances. This information would help us investigate and address the matter effectively.
If there’s anything else we can assist you with, please don’t hesitate to let us know. We are here to help and ensure you have a positive experience with us.
Best, Haelf Customer Service Team
WONDERFUL COMPANY
it is for me, always a great pleasure to shop with this superb company. Their products are truly fantastic, they choose the best brands, they care about every detail and are totally trustworthy. Customer service is
exceptional - care taken for every detail. Warm and friendly people who mean what they say . They cater for MIND BODY AND SOUL and are EXEMPLARY.
December 17, 2024
Unprompted review
Great Results!
Great product helped me achieve the results I was looking for!
September 14, 2024
Unprompted review
Reply from Melve
Manu - Thank you so much for your kind words! We’re thrilled to hear that our product has helped you achieve the results you were looking for.
Your wellbeing is our top priority, and we’re here for you 24/7 to support you on your journey to better health and happiness. If there’s anything you need, don’t hesitate to reach out.
I love IT!!!
September 6, 2024
Unprompted review
fantastic product
fantastic product - was hugely surprised that it worked so well. Also the customer support is always there - helped me out on some details.
September 2, 2024
Unprompted review
This is another money grab company it…
This is another money grab company it doesn’t work at all
May 2, 2024
Unprompted review
Reply from Melve
Hi Antonio,
We’re sorry to hear about your experience, but we’d like to address your concerns directly and provide clarity.
Our products are developed with care and supported by science to help individuals on their journey to improved wellbeing. However, achieving results requires consistency and following the recommended treatment duration. In your case you used a product for 1 month which based on studies can only show effects after 3-6 months. Without adhering to the proper course, the desired effects simply cannot occur. We’d be happy to assist you in ensuring you’re using the product correctly to maximize its benefits.
Regarding your claim that we are a “money grab company,” we respectfully disagree. At Haelf, our mission is to empower people to lead healthier, happier lives. We actively invest in creating high-quality products and supporting our customers with guidance and resources to help them achieve their goals.
If you have further concerns or need assistance with your journey, please don’t hesitate to reach out. We are here to help you every step of the way.
Best, Haelf Customer Support Team
Mental booster
The mental booster helped me significantly to improve my focus in both my personal life and my professional life at work
April 14, 2024
Unprompted review
Reply from Melve
Thank you so much for your wonderful feedback! We’re delighted to hear that the Mental Booster has significantly improved your focus in both your personal and professional life.
Your wellbeing is our top priority, and we’re here for you 24/7 to support you on your journey to a better, healthier life. If there’s anything you need, please don’t hesitate to reach out.
Very happy with the results
Very happy with the results, it is easy to use and very efficient. The results are great, finally got my confidence back, and can explain enough how satisfying I am.
April 8, 2024
Unprompted review
I've had a great experience with…
I've had a great experience with Haelf's healthcare products. The products are easy to use, discreetly packaged, and backed by solid research. Haelf is definitely a trustworthy option for anyone seeking effective consumer healthcare solutions. THX Haelf!! Highly recommended!
April 5, 2024
Unprompted review
I've been using the mental booster for…
I've been using the mental booster for a month and I definitely feel more alert and focused.
April 12, 2024
Unprompted review
High quality supplements that work.
High quality supplements that work.
April 11, 2024
Unprompted review
Good experience
April 11, 2024
Unprompted review
I’ve tried many treatments with other…
I’ve tried many treatments with other brands but I must say that Haelf products helped me restore my confidence. Takes time but all good treatments work like that.
April 11, 2024
Unprompted review
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