HairClub - Austin Reviews 5

SCAMMER ALERT! I’m warning everyone to not go to this place. Believe me. I never post about any business because I have 5 businesses myself. But I was done in by this company. They messed my credit up so bad I’m still in tears and it’s been 3 weeks. I went in for a free consultation and was seen virtually by this doctor name Vanessa/Virginia one of the names. She ran my credit without my knowledge. I told this doctor that I wasn’t ready and I had no money. She took it upon herself because she knew my situation, and took ADVANTAGE!

Im thinking the clinic is giving me some type of help with a program they offer but come to find out it was a credit application through a lender.

I didn’t realize until I got home and received a call from Experian. I emailed Hair Club to cancel everything. Two days later I received a response saying I needed to go through a second process to approve the cancellation.

I was sent the cancellation paperwork for reimbursement to lenders but was told they couldn’t give a 100.% reimbursement because of a machine that is not refundable, which I never received and I don’t know what machine they referring to.

I still haven’t received this machine although I don’t want it!!! Fast forward…. I now have a balance owed because they didn’t refund the entire amount. My credit is about to be messed up because I’m not paying the balance owed. Especially, if I didn’t approve my credit to be looked at.

This company found a way to get money from a FREE consultation. This is unethical and they should be embarrassed. I’ve never witnessed a company so money hungry.

HAIR CLUB YOU NEED TO PAY THE LENDET THE ENTIRE BALANCE. YOU HAD NO RIGHT TO TAKE ADVANTAGE OF ME OR MY SITUATION!!!!!!!!!!!!

I will be going to small claims on this situation.

Always the best people anywhere to work with. Professional, friendly and awesome.

Hair Club-

I know we are living in tough times with the breakout of COVID. However, enough is enough. It is obvious upper management cares nothing of their hair stylists and frontline workers. The turnover with the employees is ridiculous. The Austin location has gone though at least 10 employees since the start of the pandemic. I have heard everyone of them complain that MGT has not worked with them at all. Consequently, experienced stylists are gone. Austin currently has 2 hair stylists after 2 more left last week. I am a Diamond member and Hair Club cannot meet their contractual promises. I can't even get an appt. to replace my hair, let alone hairline adjustments. I do those myself now. I try to go in just every 3 weeks so I am not too much of a burden. However, now Hair Club can't even maintain their contractual obligations. I am owed new hair every 6 weeks. I was told it will be at least 7 weeks before my current one can be replaced. Why do I pay 559.00 monthly if you can't keep hair on my head.? It also makes for very uncomfortable appointments when the staff is obviously miserable. The quality of service has been on a constant decline. Now, you are failing your contract. This is obviously a lack of understanding or caring with upper MGT. Shame on you HC.

Mark B.