HairClub Reviews 

The hair club on Monument Rd. in Philadelphia does not care about people all they care about is your money. The female manager smiles in your face while lying, messing up your order and is not truthful. Also, if you complain to corporate it take days weeks for them to return your call and when they do their not for the customer and they up the price and offer you more hair when you explained to them your not being treated as a valued customers. The receptionist lied several times the quality of the service for African Americans is poor. I was faithful and remain kind to be treated poorly. I suggest you don't use this services especially if you're African American. Also, the receptionist is rude and disrespectful and Marianne the manger does not do anything about it. The review should be zero rating 0.0 PLEASE DON"T USE HAIRCLUB.

Patrick is so amazing at what he does! During every visit, he goes out of his way to provide an outstanding customer experience. From the minute I arrive, I am always greeted with an awesome smile and welcome. From there, I know I am in the hands of an expert. He ensures that any questions or concerns I have are quickly addressed. He always asks how everything is going with my system and ensures at issues are well taken care of. I look forward to my regular centre visit and spending an hour of my time with a friend. He is talented, empathetic and great at conversation making you feel unique and like you're his only client. Way to go Patrick, keep up the amazing work.

My experience at Hair Club was fantastic! The staff is amazing and they really make you feel at home. And especially Holly my stylist, she is a true artist. My hair system is perfect, I could not have asked for better results, she truly cares about her clientele and her attention to detail is extraordinary. I highly highly recommend her and hair club Montreal to anyone whos interested. Come in for a consultation and I guarantee you, you'll be treated like royalty!
Louie Leea

This is coming from a 23 year client of Hair Club for Men. One who can verify many of the same complaints others have stated and possesses the experience and knowledge to honestly offer prospective clients insight into why you should choose another reputable hair restoration/replacement specialist. I have dealt with hundreds of businesses and companies. Some were bad, but none, I repeat NONE, were as despicable as Hair Club for Men. It is a low-down, dirty shame that I continued my faith in Hair Club - this well-known company in the field of hair restoration and replacement - only to be eliminated like this. I have been an impeccable client, never missed or was late for a payment, missed only one appointment due to a snow storm and was late for appointments two times. Much of the thousands of dollars I spent and many hours of time spent for travel and appointments were satisfactory or I would not have been a client for this length of time. There were occasions of unsatisfactory events one overlooks for the continued membership with Hair Club. It has culminated into being subjected to more occasions of incompetence, inferior products, neglect, lies and all-around unfair treatment to this end. Now an extreme lack of professionalism resulting in Hair Club breach for non-performance ultimately defined as a Breach of Contract which was entered into by both parties. For those contemplating the services of Hair Club for Men, you will be impressed and extremely grateful for what Hair Club has done to enhance your appearance to the level for which you feel comfortable socially. The paradox is explained using a simile of addiction to drugs. Once your mind begins with effects of the drugs, you are hooked. Once you have established your appearance socially and with family and friends you are locked in to maintain your appearance. This is when Hair Club has you hooked. You will begin to be subjected to negligent treatment. Once you have established your appearance you must continue to maintain that appearance. This is Hair Club agenda. For my last six years the errors became obviously visible, unacceptable and continuous. There was a failure to correct the reoccurring dilemmas. Each year the replacement hair systems and service deteriorated while the cost continued to increase. The ever-changing succession of managers at my Hair Club center now located in Independence, Ohio won't help you. The present manager hung up on me two times when I phoned to ask to speak with my stylist about a problem. I attempted to seek intervention with district managers and those at corporate level. During the last six years I have contacted and exchanged emails with many of those who represent the various job descriptions in the district and within the Hair Club headquarters in Florida. In the beginning, I would get involvement to help correct the problem. Always with a "I am implementing procedures to take care of the problem." It was a lie - they never did. It is a contemptible company that will lie to a 23 year upstanding client to merely postpone an occurrence for the same problem rather than make any effort to solve it. The problems continued and corrective measures ignored. Now my pleadings for help with those at the corporate level ceased. First came "someone will return your call" and "I will return your call." More lies. They would not respond to my telephone calls or email pleadings. These were not petty problems, rather I have endured snide comments, embarrassment and have been unable to attend functions due to incorrect procedures. Their only corrective measures, I must drive 140 miles round trip for a temporary fix. Hair Club's refusals to return my telephone calls or reply to my emails as well as to telephone to confirm my next appointment, as was their procedure, constitutes a willful termination, a Breach of Contract that was in effect until January 2024. I have been dismissed, removed, kicked-out. Because I dared to ask that the errors be corrected! At the time of my joining Hair Club 23 years ago, it was just that, as in their name - a club. When I became a member, I paid a membership fee up-front of $1200. I am entitled to this amount to be refunded for failure to perform and unlawful termination. I have not been refunded, so I make it my obligation to inform others of what may happen to you if you choose Hair Club. In addition, I wish to inform those contemplating Hair Club for Men over others in the same profession. Hair Club for Men and affiliate, Bosley, are now owned by Aderans Corporation of Japan. Ask yourself. Do you really want to contract for expensive hair replacement with a Japanese Company 6,500 miles away from Cleveland? Hair Club is not your best choice - go elsewhere, as I have.

I have been a hair club member since 2005 (19 years). . I started out at the Fresno CA salon. Had great service. If I had stayed in CA I would prob still be going there. I moved to MD and was so worried about finding another HC or salon who did hair replacement.
First ppl with hair loss is traumatic and embarrassing especially for women and the option of a wig is not a real solution. I wanted to feel confident that no one could tell it was not my hair. OK it’s my hair and I pay for it. Hair Club changed ppl lives. I know the ppl who work for HC realize this. Can you imagine having hair that stays on, you can wash your hair and style it. You can go swimming without worry or having a need to adjust it like a wig. I can’t even feel it on my head. So once a month In go in (I never miss an appointment it’s that important to me) it is taken off cleaned colored and put back on and leave feeling beautiful.
I was so happy a salon was close enough or even one in my area. In Fresno and Annapolis the drive is doable. My only suggestion is there is a need for more salons in the country. Also HC needs to advertise more. I have told other ppl I feel HC could help and the reaction is they were unaware a place like this existed.
The staff at the Annapolis location are wonderful. From Doris who handles booking and more to Elizabeth the manager and my stylist Betty. The salon provides privacy from the outside of the building to the salon inside. This is important to women and I suppose men during the time it takes to prepare your hair and put it back on.

Now a wonderful thing HC treats children for free. How great a child going through chemo or something else can feel good about themselves. You know other kids can be cruel with their comments to someone who looks different. Anyway this is a big plus for me.
If you’re hesitant go in and talk to them. They are understanding and realize this isn’t something easy to talk about.
This isn’t a luxury for me it’s a necessity.
Good luck outt there to those woman who shy away from doing things because of hair loss:

Check out my pic. Can you tell it’s a hair replacement?

Was a client of Hair club for 20 years. Left after the pandemic. Tried to purchase a new matrix with no prevail. Wanted to charge me 1,600.00 for a matrix. You would think a senior woman that has paid into a company for that long would get a better price. Nope that was the price and they said it would not change. I have lost ALLRESPECT!For hairclub. I thought they were better than this. I guess as long as you are paying a high monthly fee every month they are happy with you. If u just want to purchase hair they don't care! I was quoted a price as if l were a first time client. This has sadden me, but I guess I will find another alternative. Good luck hairclub!!

I used to be a loyal customer of Hair Club, but the location I went to closed down. I've been trying to contact them for four weeks now, calling and sending emails, but they haven't responded. I'm not happy because I'm paying for services I didn't receive, and they're not addressing my concerns. I can't recommend Hair Club to anyone because they seem dishonest and don't have integrity.

This company is garbage. I bought an expensive laser hat a little over a year ago. I emailed them to ask what to do - it took 3 weeks to get back to me and they said, sorry - nothing we can do, your hat is out of warranty. Not, here’s what to check, send it in and we will look at it. This company will be out of business in a year. Don’t buy from them.

Farhana at the downtown location (11 King St ) of Hairclub is an excellent hairstylist. She knows her job very well, and is polite as well as punctual. She always gives her 100% when she's with a client, which results in full satisfaction on the client's part. Three cheers for her!!

have been going to HC for about 3-years and I am are very happy with the services
always accommodating and very professional
liz is my hair stylist does a great job!

Commenting on HairClubs RestorInk and a comment made by an October 2023 review who stated they received RestorInk for $1,000 (plus tax). The review did not state the size of the treatment area. I had this procedure at HairClub and they charged me over $8,000 (plus tax) for a small area (two sessions). Expensive and now faded after a few months to the point a HC stylist (who didn't know I had RestorInk done) recommended that I do RestorInk. Imagine the stylist's expression when I simply said, "I did." Don't waste your time and money on RestorInk at HairClub. Go to a reputable cosmetic surgeon who use actual experienced technicians for scalp micropigmentation (SMP) -- which HC calls RestorInk.

SCAMMER ALERT! I’m warning everyone to not go to this place. Believe me. I never post about any business because I have 5 businesses myself. But I was done in by this company. They messed my credit up so bad I’m still in tears and it’s been 3 weeks. I went in for a free consultation and was seen virtually by this doctor name Vanessa/Virginia one of the names. She ran my credit without my knowledge. I told this doctor that I wasn’t ready and I had no money. She took it upon herself because she knew my situation, and took ADVANTAGE!

Im thinking the clinic is giving me some type of help with a program they offer but come to find out it was a credit application through a lender.

I didn’t realize until I got home and received a call from Experian. I emailed Hair Club to cancel everything. Two days later I received a response saying I needed to go through a second process to approve the cancellation.

I was sent the cancellation paperwork for reimbursement to lenders but was told they couldn’t give a 100.% reimbursement because of a machine that is not refundable, which I never received and I don’t know what machine they referring to.

I still haven’t received this machine although I don’t want it!!! Fast forward…. I now have a balance owed because they didn’t refund the entire amount. My credit is about to be messed up because I’m not paying the balance owed. Especially, if I didn’t approve my credit to be looked at.

This company found a way to get money from a FREE consultation. This is unethical and they should be embarrassed. I’ve never witnessed a company so money hungry.

HAIR CLUB YOU NEED TO PAY THE LENDET THE ENTIRE BALANCE. YOU HAD NO RIGHT TO TAKE ADVANTAGE OF ME OR MY SITUATION!!!!!!!!!!!!

I will be going to small claims on this situation.

I did a procedure at hair club called pigmentation on August 22nd, 2022. I did three pigmentation restorink the price of $1000 plus tax. Basically I had a hair transplant surgery back in the summer of 2008 and this surgery which was to no avail for me left a bad scar at the back of my head. Thanks to the pigmentation process that was performed by Aisha at the Hair Club. She did it three times on three separate visits and I can honestly say that my scar is almost gone when I cut my hair short at number 1. Of course you have to follow the pre procedure and post procedure instructions that they give you for it to work and I followed those instructions to the teeth. The instructions are written for you in a folder and given to you by your counsellor on the day the package is sold to you. So I wanted to sincerely thank Aisha from the bottom of my heart for an outstanding pigmentation job on my hair transplant scar. I find Aisha very professional very knowledgable and very courteous. I was very nervous on the days of the procedure but thanks to her professionalism I went through the procedure and post procedure days without any problems. Also I wanted to thank Aly for her outstanding sales job. I find Aly to be knowledgable about the different procedures offered by hair club and she found me a good matching procedure (pigmentation restorink) at the right decent price and matched me with an excellent practitioner Aisha. I am very satisfied with my choice and the service I got.

They gave you the worser services and wigs once you hooked by their program

If i can give -1 negative review for this Hairclub, i would do so. My regret is that i did not believe the reviews that i read here until i experience it myself.
Although i must say that the front desk personnel( which i forgot the name) is very helpful with my complains, everything else the stylist and even the manager sucks.

They were very nice on my consultation and i mention all my concern with my hair. And they promise that i will absolutely love the treatment.
On the day of my 1st treatment, after that stylist ( her name is Kim) did my hair, i mention if she could add more strands coz i cannot see the volume that i really want for my hair, not to mention that it didn’t even cover the small patch that i have on top.
She said that she could not add more and i ask why and she could not even explain to me. So i went to the front desk for and explain my concern . she talks to her manager and they said that i have to come back because they were almost closing.

I could not explain the disappointment that i got with this place. Too bad i cannot refund my money.
Next time don’t even bind with a contract and research more and compare before committing.😩😩😩😩😩😩

My stylist, Holly, is always good, knowledgeable and helpful. The administration staff not so much. My last visit the receptionist left me sitting in the waiting room, didn't tell my stylist I was there. My appointment was interrupted by two different people pulling Holly out of the room in the middle of my treatment, one being the manager, who should know better, and the second because it's her job to measure new clients. Surely this new client could have waited the five minutes I waited with my head getting cold.

I had an amazing experience at Hair Club Montreal. My hair has never looked this good, Holly did an amazing job. I definitely found my forever stylist. The whole staff is so nice and welcoming. 10/10 recommend you won’t regret it! #besthairclub

Lots of knowledge and very helpful on inquiries

I’m so glad I read these comments before being taken advantage of😡 I know they are wearing my phone out daily .. my first thought was they must be really money hungry 🙄 Funny how everyone is saying they are constantly taking $ out of their accounts without performing the service , and me thinking they must really be money hungry..yep first red flag.. so they call when they want your money, but don’t return your call when you need them are their service 😡NO Thank you,,, I’ll pass!! So sad 😡

I enjoy my service with Aretha Cooper she explained everything to me when it comes down to my hair and I'm very pleased with her service