Hair Extension Courses Reviews 

323
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I would give zero stars if I could. Poor poor customer service. Absolutely disgusting. I was using WhatsApp as a form of contact with them as they never answered my questions via email and they kept l... See more

Company replied

Rated 5 out of 5 stars

The course is actually amazing. The videos, tutorials. Reading materials are so informative that you don’t really miss not being in a classroom type setting. Helen is easily contactable should you hav... See more

Rated 5 out of 5 stars

Absolutely fantastic im doing my forth course with them would highly recommend to anyone wanting to learn about hair extentions. You get plenty of help if needed. The price is great anyone in two mind... See more

Rated 5 out of 5 stars

I have recently finished my fusion bond hair extension online course, and have made a few other purchases straight from hairextensioncourses.com and I am over the moon! I’ve had a few questions that... See more

Company details

  1. Training School
  2. Hair Extension Technician
  3. Hair Extensions Supplier

Written by the company

Provider of fully insurance accredited online hair extension courses. 8 methods available: Nano Rings Tape Extensions Hidden Weave Ultrasonic Fusion Sew In Weft Micro Ring Weft Micro Rings Fusion Bonds


Contact info

3.8

Great

TrustScore 4 out of 5

323 reviews

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3.8

All reviews

(323)

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Rated 1 out of 5 stars

Bad.

Bad. Wouldn’t refund me even though, I had opened one page of the course, rude staff, had to claim my money back with the bank.

October 5, 2021
Hair Extension Courses logo

Reply from Hair Extension Courses

To provide balance, as should always be the case.

This customer was the most unpleasant customer we have encountered. That's quite a statement when we have over 4500 currently enrolled students.

We had a telephone conversation where she was frankly, vile, and then this continued via our online chat. She requested a refund as 'she wasn't getting on with the course'. We pointed out that the course tutor was there to help.

When told a full refund was not possible (we offered to refund the cost of the practical tools, hair etc if returned unused) once the digital resources had been accessed (VERY standard terms) it changed instantly from not getting on with the course to everything being dreadful. The reason refunds cannot be given once digital resources have been accessed, is because everything is instantly available for the customer to download (if they wish) to their own devices. Aside from accessing the resources they had paid for, this customer also downloaded 3 additional supporting documents that are only available within the student portal.

Our business then became 'muggy and money hungry' (customers words) & '...everything else is w*nk in my opinion' (customers words) & we should '...keep up the shi**y customer care' (customers words).

Our take on customer service is that we give amazing service to nice people. Just because we don't give an incredibly rude and aggresive customer exactly what they are demanding, doesn't constitute poor customer service.

In the interests of further accuracy, no bank chargeback has ever been received for this customer either

Rated 5 out of 5 stars

Best thing I’ve done for myself

Best thing I’ve done for myself for a long time, only signed up to do one thing and ended up completing it all, the tutor is brilliant and so helpful and the support on the Facebook group is so good for all the little questions you have from all kind of experienced people, I feel like I’ve found myself a new future in the working world and can’t wait to get myself into a salon with all my new skills, highly recommend anyone to join the teaching is so simple and easy to.

September 16, 2021
Rated 5 out of 5 stars

Easy to follow videos and manuals.

Easy to follow videos and manuals.. Helen is very friendly and helpful. I'm so pleased I chose this hair extension course. You get ongoing support and get what you pay for. I highly recommend you won't be disappointed

September 6, 2021
Rated 5 out of 5 stars

I love how these courses are set out

I love how these courses are set out! They are so easy to understand. I have done 2 of them now.
I would highly recommend getting the kit that goes with the course as well then you know you have absolutely everything you need!

September 2, 2021
Rated 5 out of 5 stars

absolutely brilliant course

absolutely brilliant course
easy to follow with plenty of details
helen the tutor is amazing at helping with anything you are struggling with
she explains it brilliant and helps you with your photos to show where if at all you need to redo something
i have passed 2 courses now just awaiting 3rd assessment

June 15, 2021
Rated 5 out of 5 stars

The course is actually amazing

The course is actually amazing. The videos, tutorials. Reading materials are so informative that you don’t really miss not being in a classroom type setting. Helen is easily contactable should you have any questions. I will be doing more courses through this website. The tool kit is also amazing. Nothing was missed.

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Clear and easy training to follow

I have trained and qualified in tapes, micro rings, sew in weft and micro weft courses. The instructions are clear and easy to follow. I have really enjoyed learning through hair extension courses.
Thanks for all your help!

May 3, 2021
Rated 1 out of 5 stars

Don't waste your money, better companies out there imo

At the time I booked this course over another company, wish i had booked the other one. don't like their technic on attaching weaves and placing. Do your research. In order to obtain a final certificate for insurance purposes you have to pay to receive even a digital copy. I have never had to pay for a certificate, their response was "she employs two full time staff to process them". This should be built in to your costs in my opinion, not mine.

April 26, 2021
Unprompted review
Hair Extension Courses logo

Reply from Hair Extension Courses

We are happy, and encourage anyone to do their research....Why? Because we have been awarded 'Best Online Hair Extension Course Provider 2021' by an independent panel who base their decision on value for money of the courses, quality of course resources, online reputation based on verified reviews and unbiased discussion on numerous hair and beauty forums and review platforms, the quality of student experience, evidence of expertise from the course tutors and customer service experience.

Rated 3 out of 5 stars

Really Poor Customer Service

The courses are great and Helen is really helpful - if I could give 5 stars for this element of Hair Extension Courses I would.

However, the person who manages customer service seriously let’s the team down. If I could give 1 star for customer service, I would. He or she must get out of the wrong side of bed, everyday. The responses to even the simplest, most polite requests are defensive, aggressive and downright patronising. Its made my experience with Hair Extension Courses difficult and unpleasant because on the few occasions I’ve needed administrative help or have had questions, I’m just met with patronising and rude responses, and a complete lack of desire to help resolve any query I have.

I only wanted to leave this review because I genuinely think its such a shame as the courses are brilliant and the customer service really lets them down.

Please just be polite to your customers- they are spending a lot of money training with you and it costs absolutely nothing to be polite!

April 8, 2021
Unprompted review
Hair Extension Courses logo

Reply from Hair Extension Courses

It's unfortunate that 'HL' didn't find her entire experience a 5 star one. As a small team, but with a large amount of students, we have large amounts of messages to deal with every day. In our wish to answer customers as quickly as possible replies may sometimes seem short and to the point, this isn't meant to be rudeness, simply an attempt to solve the issue as promptly as possible if we are dealing with multiple requests at the same time. Sometimes the written word can be misconstrued and taken out of context, when we are simply trying to be efficient. But all feedback is fully appreciated. Thank you HL

Rated 5 out of 5 stars

Wish i found them sooner!

Just finished and passed Nano extension training, and submitted hidden weave. The course was so informative, especially considering it was all online. Videos and manual was so helpful. I found out that i passed within 30mins, couldn't believe how quick it was! Will definitely be reccomending!

February 4, 2021
Unprompted review

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