Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
Company replied
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
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Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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EXCELLENT CUSTOMER SERVICEEmmily was very professional and…
Emmily was very professional and knowledgeable. She was very patient and even offered some additional tips for my use of my HairMax.
Wish there were more customer service representatives like her.
Ps. This is not her mom. Lol
July 10, 2024
Unprompted review
Reply from Hairmax
Dear Maureen,
Thank you for your wonderful feedback! We're delighted to hear that Emmily provided you with excellent customer service. Her professionalism, knowledge, and patience are qualities we highly value, and we're glad she could offer you additional tips for using your HairMax.
We strive to provide the best customer service possible, and it's great to know that Emmily's assistance made a positive impression. We'll be sure to pass along your kind words to her.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
HairMax Customer Support Team
I’ve been using the hairmax laser comb.…
I had been using the hairmax Laser Comb in which I did have very good results with less shedding and hair growth. However, I stopped using it for a few months. I spoke with Emmily at hairmax with questions regarding me getting back on track and some new shedding due to taking a break. Emmily was very helpful and informative and answered my questions. I appreciate Hairmax and am thankful for the help I received today.
June 26, 2024
Unprompted review
Reply from Hairmax
Dear Carrie,
Thank you for sharing your experience with HairMax! We're delighted to hear that you had good results with the HairMax Laser Comb, experiencing less shedding and hair growth.
It's great to know that Emmily was able to assist you with your questions about getting back on track and addressing the new shedding after taking a break. Her helpful and informative approach is something we strive for with all our customer interactions.
We appreciate your continued trust in HairMax and are glad we could help you today. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
hairmax Customer Support Team
Great customer service with Hairmax
Great customer service with Hairmax! I contacted them because my order had not arrived as expected. They verified with UPS that the package had been lost and immediately re-shipped by device and provided an upgrade. I received the device the next day!
June 21, 2024
Unprompted review
Reply from Hairmax
Hello Pamela,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with HairMax customer service.
We're sorry to hear about the initial issue with your order not arriving as expected, but we're glad that we could verify with UPS and promptly re-ship your device. Providing an upgrade and ensuring you received it the next day was our pleasure.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax customer service
Customer service was EXTREMELY helpful.
Customer service was extremely helpful determining the issue with my HairMax cap controller (battery pac). Warranty was reviewed and approved for a replacement. I received the replacement within a few days. Top rate customer service.
June 11, 2024
Unprompted review
Reply from Hairmax
Dear Susan,
Thank you for sharing your experience with our customer service team! We're thrilled to hear that you found our service extremely helpful in resolving the issue with your HairMax cap controller (battery pack).
It's great to know that your warranty claim was reviewed and approved promptly, and that you received the replacement within a few days. Providing top-rate customer service is our priority, and we're glad we could assist you efficiently.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax team
Terrible hair growth device
Terrible hair growth device. It is inconvenient and uncomfortable to use. My device broke after only two years of use. Get a helmet with a 5-year warranty
June 21, 2024
Unprompted review
Reply from Hairmax
Hello Charlie Mcchesney,
We appreciate you taking the time to share your thoughts with us. Your feedback is important to us, and we apologize for any inconvenience and discomfort you have faced. We strive to provide high-quality products and reliable service, and it’s clear we fell short in your case.
We would like to learn more about the specific issues you encountered to help improve our products and service.
Regarding the device breaking after two years, please reach out to our customer service team 561-314-2430 a hairmax specialist can assist you with this issue.
We understand your concern about the warranty and are committed to ensuring our customers are satisfied with their purchases.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this matter for you.
Warm regards,
hairmax
Customer service: We’ve used our HairMax regularly since…
We’ve used our HairMax regularly since 2021. I’m very pleased with the product. Customer service has been great. Even though our product is no longer under warranty, Josh answered all my questions, and even offered to send me a replacement charging cord at no cost. Thank you Josh!
June 19, 2024
Unprompted review
Reply from Hairmax
Hello Kathy,
Thank you for your continued support and for sharing your positive experience with HairMax! We're delighted to hear that you have been pleased with our product since 2021 and that our customer service has met your expectations.
It's wonderful to know that Josh was able to answer all your questions and provide a replacement charging cord, even though your product is no longer under warranty. We strive to go above and beyond for our customers, and we're glad that Josh could assist you.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
Strong company that delivers on their commitments
The product quality and customer service of Hairmax is outstanding. I like the fact that they manufacture their products here int he USA. I have used Hairmax supplements and their other hair products (shampoo, conditioner, scalp treatments) with good results. When speaking to a customer service representative I have received responsive answers to all my questions. One product issue was addressed very quickly and to my satisfaction. Hairmax continues to innovate and never takes their customers for granted. Highly recommend.
June 19, 2024
Unprompted review
Reply from Hairmax
Dear Wayne,
Thank you for your wonderful feedback and for recognizing hairmax as a strong company that delivers on its commitments. We're thrilled to hear that you are satisfied with the quality of our products and the level of our customer service.
It's great to know that our USA-manufactured products, including our supplements, shampoo, conditioner, and scalp treatments, have provided you with good results. We're also pleased to hear that our customer service team has been responsive and quick to address any issues to your satisfaction.
Innovation and customer satisfaction are at the core of our mission, and your recommendation means a lot to us. If you ever have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
hairmax
If you're a guy-probably won't work
If you're a guy, no matter what laser cap you buy, the chances are it won't work. I have had this hair band with 272 lasers for over two years and followed the directions. NOTHING! Now, I am lucky as I still have most of my hair; I wanted to strengthen it and get a little more growth. NOPE! You will find that ladies get results, but guys do not. Most of the positive results are from the gals. From more investigating for guys, if you want to see anything, you need to block out the DHT first, and then, and only then, you might see results. To help, Hairmax has offered to send me some of their DHT blockers to try. The ones the doctor prescribes have side effects, so we shall see what these do. Excellent of them to offer.
June 17, 2024
Unprompted review
Reply from Hairmax
Hello Duke,
Thank you for your review. We regret that it did not work for you. Our website clearly state that it works for 93% of the people who use it. It is unfortunate that you may have been one of the 7% of the people it did not work for.
As far as not working on men, Hairmax has conducted 7 clinical studies with 450 people, 237 of the study participants were men. And 93% of those men saw hair growth success.
In your review, you mention blocking DHT. You are correct, a strong presence of DHT is difficult to overcome. We would like to offer you a 3 month supply (free of charge),of our new Actonis Dual Action supplement. It contains two effective DHT blockers. The supplement will help block the DHT, while the laser will stimulate cellular energy in the hair follicle. It is a combinational treatment that has shown great results. Take a look at the great results in both men and women Actonis™ Hair & Scalp Dual Action Nutraceutical – Hairmax
Hairmax is committed to providing leading edge hair growth solutions. We have invested millions of dollars in research & development and clinical studies to develop the best products in the market.
We hope you will accept our offer to try the combinational treatment.
Please contact our customer service department directly 561-314-2430. E: info@hairmax.com
Excellent Service…
Emily spent time listening and hearing what my hair issues were. There wasn’t any rushing through our conversation and we came up with a plan.
June 18, 2024
Unprompted review
Reply from Hairmax
Dear Debra,
Thank you for sharing your positive experience with us! We're delighted to hear that Emily took the time to listen to your hair concerns and worked with you to develop a plan.
Providing personalized and attentive service is very important to us, and we're glad that Emily's approach met your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Warm regards,
hairmax
Love my HAIRMAX Laser Cap 272
I’ve just purchased my 3rd model of HAIRMAX Laser devices within 20 years.
I now own the PowerFlex Laser Cap 272 and love this model. I have the freedom of no longer having to hold the device. The quality and workmanship is impeccable. The compact ease for traveling and is attractive.
I must comment on the Customer Service also.
Their Agent Yaritza was professional, knowledgeable, helpful, patience and kindness. Very impressed.
My many years with HAIRMAX had always been Exemplary. Very pleased.
Highly Recommended. Thank you!
June 14, 2024
Unprompted review
Reply from Hairmax
Hello Eve,
Thank you so much for your continued support and for sharing your wonderful experience with our HAIRMAX Laser devices! We are delighted to hear that you love your new PowerFlex Laser Cap 272 and appreciate the freedom and convenience it offers.
It's fantastic to know that you value the quality and workmanship of our products, as well as their compact design, which makes traveling easy. We strive to provide the best experience possible, and your satisfaction over the past 20 years means a lot to us.
We're also pleased to hear about your positive experience with our customer service, particularly with Yaritza. Her professionalism, knowledge, and kindness are qualities we highly value in our team members. We will make sure to pass along your kind words to her.
Your recommendation and loyalty are greatly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
hairmax Team
Yaritza was the best
Yaritza was the best! She really went out of her way to help resolve my issues. Thanks again Yaritza.
June 13, 2024
Unprompted review
Reply from Hairmax
Dear Joel,
Thank you for sharing your feedback! We're thrilled to hear that Yaritza provided you with exceptional service and went out of her way to resolve your issues.
We'll be sure to pass along your kind words to Yaritza and let her know how much her efforts were appreciated. If you ever have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
HairMax is an EXCELLENT company!
HairMax is an EXCELLENT company! The customer service is top notch, and they very much want happy customers. I’ll be a customer for life!
I bought the LaserBand 82 three years ago and bought a second one for my vacation home so I would never be without it. I’ve used it faithfully 3x per week and see a visible difference where I had noticeable thinning hair from a thyroid issue.
I’ve recommended the LaserBand to several friends, and everyone seems to love this device as much as I do—both men and women.
Before I purchased my device from HairMax three years ago, I looked into making a purchase from one of their competitors. I went with HairMax because their customer service was better, and for me, great customer service is a deal breaker. Special thanks to Josh Soto for going above and beyond to help me. THANK YOU SO MUCH!!
May 5, 2024
Unprompted review
Reply from Hairmax
Dear Tara,
Thank you so much for your glowing review and for sharing your experience with HairMax! We're thrilled to hear that you consider us an excellent company and that our customer service has made such a positive impact on you.
It's wonderful to know that the LaserBand 82 has been effective for you over the past three years, and we're delighted that it has helped address your hair thinning due to a thyroid issue. Your commitment to using the device faithfully and the visible improvements you've noticed are exactly what we aim for with our products.
We're also grateful for your recommendations to your friends and for choosing HairMax over our competitors due to our customer service. Special thanks to Josh Soto for his dedication and support, and we'll be sure to pass along your kind words to him.
Your satisfaction and loyalty mean the world to us, and we're honored to have you as a lifelong customer. If you ever have any questions or need further assistance, please don't hesitate to reach out.
hairmax Customer Support Team
The customer representative Emmily G
The customer representative Emmily G. was kind, and empathetic, knowledgeable, and to the point! Thank you Emmily
June 3, 2024
Unprompted review
Reply from Hairmax
Thank you for your wonderful feedback! We're delighted to hear that Emmily G. provided you with such a positive customer service experience.
Her kindness, empathy, and knowledge are qualities we highly value, and we're pleased to know she was able to assist you effectively and efficiently. We'll be sure to pass along your kind words to Emmily.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
hairmax Customer Support Team
The customer service experience from Emily was a blessing and informative. A true asset to the Hair Max organization!
The customer service experience from the gentleman that answered my initial call and advising Emily in Customer Service to call me at my request.
Emily was very patient, compassionate and informative! She answered my questions (several) and advised on the best product type and what to look for etc. as far as the Laser Band 41.
June 3, 2024
Unprompted review
Reply from Hairmax
Thank you for taking the time to share your positive experience with our customer service team. We're delighted to hear that both Emily and the gentleman who initially assisted you provided such outstanding service.
Emily's patience, compassion, and thorough knowledge are indeed invaluable assets to our team. We're pleased to know she was able to answer all your questions and guide you in selecting the best product for your needs. Your feedback reaffirms our commitment to providing exceptional customer support and ensuring our customers feel informed and confident in their decisions.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
hairmax Customer Support Team
Customer service is amazing!
May 28, 2024
Unprompted review
Reply from Hairmax
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our customer service team.
Providing exceptional service is our top priority, and it's always rewarding to hear when we've succeeded in meeting our customers' expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
Beware of the Company!
Update: Don't fall for the nice comments they add after complaining. These are just words with no action - they told me they were reviewing my complaint but never heard anything back.
I recently had a highly disappointing experience with Hairmax that I feel compelled to share. I purchased a product from them with the expectation of a smooth transaction and adherence to their stated policies, but my experience was far from satisfactory.
1. Misleading Return Policy: According to their website, a 20% fee is supposed to cover return shipping and handling. However, when I requested a return shipping label, they refused to provide one, contradicting their own policy. I was forced to supply my own return shipping label, which added unnecessary hassle and expense.
2. Dishonored Discount Agreement: Initially, I was informed that a 10% discount would be applied. But upon receiving my order, the discount was incorrectly adjusted to 20%. Despite multiple attempts to contact them via phone and voicemail, I received no response.
3. False Claims About Return Timeline: I contacted them before returning the product and referenced their terms listed on the website. Josh Soto agreed to reduce the fee to 10%, but then sent me an email stating that additional charges were applied because the product was returned after six months. This is incorrect, as I returned the unit well within the six-month period.
4. Shady Practices: As soon as I received the product, they asked me to share positive feedback in exchange for a free gift, even before I had a chance to use the product. This seems like an attempt to garner good reviews under false pretenses.
5. Poor Customer Service: Despite multiple attempts to resolve these issues directly with the company, their responses were slow and unhelpful. It appears they are more interested in avoiding accountability than in providing good customer service.
Based on my experience, I would caution potential customers to be wary of Hairmax. Their misleading policies, dishonored agreements, and questionable practices make it difficult to trust them. I hope this review helps others make informed decisions.
May 27, 2024
Unprompted review
Reply from Hairmax
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered with hairmax, and we truly appreciate your candidness in highlighting these issues.
We deeply regret any confusion regarding our return policy.
Providing a smooth and hassle-free experience for our customers is paramount to us, and we apologize for any inconvenience caused by the discrepancy in the return shipping label process. We'll take your feedback into account to improve clarity and adherence to our policies.
Extra great customer care!
I had a lot of questions about which device would work for my situation and Emmily was so very helpful! She listened to my concerns and kindly gave me good guidance and direction. She educated me on what I can expect & made great recommendations. Additionally, she followed up with me to make sure I knew there was a product special so I could get the most benefit possible. I am really looking forward to my purchase arriving so I can begin my journey of restoration!
May 24, 2024
Unprompted review
Reply from Hairmax
Dear Amanda,
Thank you so much for sharing your experience with us! We're thrilled to hear that Emmily provided you with such helpful guidance and assistance in choosing the right device for your needs.
Ensuring that our customers receive personalized recommendations and have a clear understanding of what to expect from our products is incredibly important to us. We're delighted that Emmily was able to educate you on the options available and make recommendations tailored to your situation.
If you have any further questions or need assistance along the way, please don't hesitate to reach out to us. We're here to help and support you every step of the way.
Pleasantly surprised
I started using my Hairmax Dual Actonis 18 in January. I marked my calendar to check for growth in May but in March my hairdresser mentioned on her own that she noticed a lot of hair growth. I was so surprised because I never mentioned to her that I was using anything .
I have received compliments from my husband lately about how full my hair looks and I myself notice the growth. I can see all the hairs when I wear a pony tail. This is a game changer for me and will be using it forever. Simple to use and 8 minutes goes by quick.
May 22, 2024
Unprompted review
Reply from Hairmax
We appreciate your positive feedback and are thrilled to hear that the Dual Action 18 Laser Comb is delivering excellent results for you. We look forward to even more significant improvements in the future. Love Your Hair again, Bring back the Joy in every strand.
Emily was very helpful with my issues.
Emily was very helpful with my issues. I've had a VERY successful experience with my Laser 272 cap and was disappointed when I could no longer turn it on. She assisted me in fixing the issue. Now I can go back to using it. My hair is no longer shedding and I want to keep it that way. I recommend this product to all my friends!
May 10, 2024
Unprompted review
Reply from Hairmax
Dear Lois,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Emily provided exceptional assistance in resolving the issue you encountered with your Laser 272 cap.
Ensuring that our customers can use our products effectively is a top priority for us, and we're delighted to hear that Emily's support allowed you to resume using your cap without any difficulties. It's wonderful to hear that you're experiencing positive progress with your hair and that you're no longer shedding. We're truly delighted to be a part of your journey toward healthier hair.
Your recommendation means the world to us, and we appreciate you spreading the word about the effectiveness of our products and the exceptional customer service we strive to provide.
I am getting some new hair growth. Good customer service.
I am getting new hair growth at the front along the hairline, though the new hairs are all extremely fine.
Unlike some other sellers, I believe their HairMax laserbands are brand new, not re-conditioned.
I bought my Hairmax laserband 41 in Jan 23, and in May 23 the comb started to come away from the band. They replaced it under the guarantee. In April 24 it happened again, and this time it was well outside warranty. Nevertheless, they again replaced it very quickly and without quibbling. I hope they develop a stronger way to attach the combs to the band but I can’t fault the customer service.
May 4, 2024
Unprompted review
Reply from Hairmax
Dear Avril,
Thank you for sharing your positive experience with us! We're delighted to hear that you're experiencing new hair growth with your HairMax laserband and that you're satisfied with our customer service.
It's fantastic to hear that you're noticing new hair growth along your hairline, even if the new hairs are fine. Consistent progress is key, and we're thrilled to be a part of your journey toward healthier hair.
We take pride in providing our customers with brand new HairMax products, and we're glad to hear that this aspect of our service stood out to you.
While we're sorry to hear about the issue you encountered with your HairMax laserband, we're pleased that we were able to promptly address it for you, both within and outside of the warranty period. Your feedback regarding the comb attachment is duly noted, and we're continuously working to improve our products based on customer input.
Thank you for recognizing our commitment to excellent customer service. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
Warm regards
Hairmax Customer service Team
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