Hair Repair Clinic Reviews 

136
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Very thorough and efficient compounding pharmacy. This is the first time I have ordered from this company. I did have to complete a medical form and upload photographic ID, this is understandable. The... See more

Rated 5 out of 5 stars

I use topical minox with fin, and after first dose (3 months) I can see solid results. My hairline is filling with small dark hair after years,hope it will grow strong and continue to grow 😁 Bad th... See more

Rated 5 out of 5 stars

I've been on these for 2 months and I can see a big change in my hair. Less hair loss when washing and brushing and I have new hair growing around my hair line. I'm so made up I taken the plunge in bu... See more

Rated 5 out of 5 stars

Really happy with Hair Repair Clinic Where they stand out is that they offer customisation for the quantities of actives in their products. This is extremely valuable, many large scale com... See more

Company replied

Company details

  1. Hair Replacement Service
  2. also in
  3. Hair Transplantation Clinic
  4. Online Prescription Medication Vendor
  5. Plastic Surgeon

Written by the company

ABOUT HAIR REPAIR CLINIC Affordable, effective hair loss treatment – trusted since 2015. Hair Repair Clinic is a small, family-run UK business that’s helped thousands of people with hair loss since 2015. We don’t advertise. Most of our growth has come from referrals and word of mouth. People come back because we answer the phone, reply to messages, and keep things straightforward. We offer prescription tablets, custom topical treatments, and hair transplants. Our compounded topicals are made to order by a registered UK pharmacy using the strengths you choose. Finasteride, dutasteride, minoxidil, melatonin and spironolactone can be combined in TrichoSol, a gentle, non-irritating base. Everything is prepared fresh and shipped discreetly. Hair transplants are carried out in London and Nottingham in CQC-registered clinics. We offer FUE, FUT and transgender procedures, with a focus on smaller patient numbers and proper aftercare. We don’t do gimmicks or hard sells. Just evidence-based treatment, fair pricing, and honest advice. No ads. No sales tactics. Just a service that works.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

136 reviews

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4.6

All reviews

(136)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Very good service. I buy 3 years and very very happy.

October 20, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

תודה רבה, רועי. שלוש שנים זו מחויבות אמיתית, ואנחנו שמחים שהתוצאות ממשיכות לשמח אותך. מחכים להמשך!

Thank you, Roei. Three years is a real commitment and we’re glad the results have been good. Here’s to plenty more.

Kind regards,
Matthew

Rated 5 out of 5 stars

My hair transplant

I decided to look into a hair transplant after speaking to a patient of the Hairrepairclinic.
He gave me their contact details and suggested I speak to Jake who he had initially dealt with.
I did this and Jake explained all about the process. There was no pressure just great professional advice.
After thinking long and hard l decided to go for it.
I then had a consultation with Dr Moussa the surgeon and he fully explained the medical procedures.
I booked a surgery date and was very impressed with the service I received prior to and post surgery.
Mathew booked me a hotel near to the Nottingham Clinic this was much appreciated as I live approximately 100 miles away.
This saved me travelling all that way on the surgery date and left me feeling rested and relaxed on the day.
My surgery was booked for an early morning start, and to be honest I was very nervous, but after meeting my surgery team, my nerves soon calmed down. The team were fantastic Dr Moussa, Stan, Mariya and Amanda were great and I certainly felt I was in safe hands. The whole process was very easy and professional. They were just great and really looked after me. Mariya explained that they have worked as a team for the last 15 years which was also very reassuring.
To be honest I felt they couldn't have done anything more for me than they did, definitely the A Team I would say.
When the procedure was finished and l was handed a mirror to see the initial results I was over the moon. Even though the scalp was red I could see my new hairline which had been created with 2500 grafts.
I then had a post op consultation with Dr Moussa and Mariya to explain the aftercare process.
Jake then takes over and contacts me multiple times daily to check how I'm getting on.
From my point of view I am 110% happy with the totally professional and attentive way I have been guided through the whole process.
I'm a very happy customer thanks to the whole team at Hairrepsirclinic.

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had been using hairrepairclinic for a while and then had some issues with my dosage, I called and was assisted by Matthew. I was taken a back by the level of service I received and felt very supported, I cannot recommend this company enough they have been brilliant

October 1, 2026
Unprompted review
Rated 2 out of 5 stars

Awful communication

After placing an order and stating a lactose allergy I received capsules containing lactose. I raised this via email and the error was acknowledged, and I was told they could make me non lactose containing pills which I received just over a month after I raised the issue, and after having the chase multiple times.

My initial order was for 180 capsules but I only received 100 lactose-free pills. I raised the issue and was told they were more expensive which is why I received fewer, yet this was never told to me before and I was never given the option for a refund. I requested a partial refund which was then granted, but with no acknowledgement of their poor communications or mistake.

I completely understand that mistakes happen, but lack of transparency and communication mean that I will not be using them again.

September 25, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thank you for your review. We’re sorry that this wasn’t handled as clearly or promptly as it should have been.

Lactose is a very common excipient in commercially manufactured tablets, which is why a lactose-free preparation had to be specially compounded for you. When you raised the issue, we arranged for a lactose-free alternative to be made.

The compounded lactose-free capsules are considerably more expensive than the standard product, which resulted in a smaller quantity being supplied. However, we accept that this should have been explained to you before the replacement was produced, giving you the opportunity to decide whether you wanted to proceed or receive a refund.

When you subsequently requested a partial refund, this was provided. We also accept your criticism regarding the communication and delay. While we did ultimately resolve the issue, the process should have been clearer and quicker.

Rated 5 out of 5 stars

I ordered from Germany

I ordered from Germany (when it was still possible) and the package arrived after about 3 weeks. I had no problems and the customer service always responded fast and in a nice manner. It really is a shame that they dont ship to Germany anymore.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and user-friendly…

Very professional and user-friendly website and ordering experience. Very clear communication re the stage of ordering process. This has become a frequent order for me due to the ease of ordering, outstanding results (lash serum) and very reasonable price point. Thank you HRC, very happy customer here.

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional consultation…

Very professional consultation explaining what my options are and even though I wasn't eligible for a transplant they didn't try and say ai was which have resulted in high costs and poor results Highly recommend

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company.…

Very thorough and efficient compounding pharmacy. This is the first time I have ordered from this company. I did have to complete a medical form and upload photographic ID, this is understandable. The product was sent out very quickly, using Royal Mail, and was tracked. It was delivered very fast and left where I instructed. I have not used this product before so looking forward to trying it out. The item was well packaged and it was free delivery. Very happy with this Company.

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping to EU is impossible

I used to order my topical dutasteride and minoxidil here since buying a trichosol solution is difficult to find in the Netherlands. But then they just decided to not ship to Europe anymore only UK addresses. They simply say, use a forwarding service. Well how customer friendly... It's a shame they discriminate European customers and don't seem to care about them anymore.

August 31, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

We’re sorry you feel this way, Nick, but unfortunately this isn’t a customer service decision.

UK pharmacies cannot simply dispense and ship prescription medicines to patients in the Netherlands in breach of the applicable regulatory requirements. We gave our international customers advance notice that we would no longer be able to ship prescription products directly to non-UK addresses and suggested forwarding services as a possible alternative.

We have also subsequently contacted our customers outside the UK to gather and share information about the forwarding services they use, including costs and reliability, to help international customers find the simplest and most cost-effective route available.

We appreciate that this is less convenient than direct delivery, but asking our pharmacy partners to disregard the rules simply isn’t an option. We’ve actually gone to considerable lengths to help our European customers continue accessing their treatments despite the restrictions.

We certainly haven’t stopped shipping internationally because we don’t care about European customers. We stopped because we have to operate within the law.

Rated 5 out of 5 stars

My transplant 08/25

I had my transplant with Dr Ahmed Moussa exactly a year ago today and it was one of the best decisions I ever made. Jake was my contact on whattsapp and would always be quick to reply if I had any questions in the buildup and would keep me updated with the aftercare. On the day I was talked through the plan and I opted to have my head shaven, the whole process took about 7 hours and then I was on the way home, I had the week off work so I could be extra careful not to touch my head which was probably the hardest part. After 3 months I had a hair cut and you couldn’t even tell Id had a transplant probably helped by the natural looking hair line Dr Moussa gave me.

August 26, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thank you for taking the time to leave such a detailed review, especially a full year on from your transplant.

It’s fantastic to hear how pleased you are with the result and particularly the natural hairline Dr Moussa created. I’ll make sure both Dr Moussa and Jake see your comments.

A year is a big milestone with a hair transplant, so we’re delighted to hear it’s proved to be one of the best decisions you’ve made.

Thanks again for choosing us and for sharing your experience.

Rated 5 out of 5 stars

1 year on from my surgery and couldn’t…

1 year on from my surgery and couldn’t be happier with the result. I was looked after incredibly well on the day and the following weeks. I went on to see more and more progress as the months went by and now I’m at the 1 year mark I have an incredibly natural result that was exactly what I was after. Would highly recommend and would go back in the future if I wanted any more done.

September 25, 2025
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thanks so much for the review. It’s brilliant to hear that a year on you’re so happy with the result.

A natural result is always the goal, and it’s especially rewarding to hear that the final outcome is exactly what you were hoping for.

Thanks again for trusting us with your surgery and for the recommendation. We’ll be here if you ever decide you’d like anything further done in the future.

Rated 5 out of 5 stars

Big thank you to Mathew for a fantastic…

Big thank you to Mathew for a fantastic service. Providing quality products, with a super fast delivery. I highly recommend this company.

Thanks M Morgan

August 8, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thanks very much for the review, Mark. Really appreciate the kind words and recommendation.

We work hard to keep the service straightforward and get orders out as quickly as possible, so it’s great to hear we’re getting it right.

Thanks again for choosing us.

Rated 5 out of 5 stars

Great Products and service

Really happy with Hair Repair Clinic

Where they stand out is that they offer customisation for the quantities of actives in their products. This is extremely valuable, many large scale companies offer topical finasteride @ .2% concentration which in effect is 2mg of fin per day (double the amount taken in the oral form). Which is a very large amount if you are trying to avoid systemic side effects.

Having the option to try ultra low dose topicals and then titrate up the dose is very valuable as is the option to add adjunctives into the mix such as niacinamide or caffeine, melatonin etc.

It is slightly pricey but I’d prefer to pay 20/30 gbp more per month and know I’m doing the utmost to maximise hair gains whilst minimising side effects.

Also having non PG option as carrier is great.

5/5

July 3, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thanks very much for such a detailed review.

The ability to customise both the active ingredients and their concentrations is a huge part of what we do, particularly for people who want to start at a lower concentration and adjust their treatment over time.

It’s also worth mentioning that our compounded topical solutions are supplied in 100ml bottles, whereas many comparable treatments are supplied in considerably smaller quantities. On a like-for-like cost per ml basis, our compounds are therefore actually cheaper than many alternatives.

Really pleased you value the choice of carriers and additional ingredients too. Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Quality product and service

Quality product and service. The company prioritises customer satisfaction over quick profit. You can see that in the little details in the product that you buy. This will be one stop shop for hair growth, 100% recommend

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery and trusted partner

Matthew provides reliable and safe deliveries and is always willing to help. He consistently answers the phone and is easy to reach whenever needed.

July 11, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thank you for the lovely review. We really appreciate your comments about both the service and reliability.

Being available when customers need help is something we place a lot of importance on, so it’s particularly nice to have that recognised.

Thanks again for your continued trust and support.

Rated 5 out of 5 stars

Good experience

Good experience

July 8, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thanks for the review. Really pleased to hear you had a good experience with us and we appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

Exceptional company

Exceptional company. Fast deliveries, personalised advice, and genuinely great customer service.

June 26, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thank you for the fantastic review. Fast delivery, personalised advice and being available when customers need us are exactly what we aim for, so it’s great to hear you’ve had such a positive experience.

Really appreciate the recommendation and your support.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great products, and prompt delivery . Wide options of hair serums that suits the needs of many hair conditions for both men and women. Strongly recommended.

July 3, 2026
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thank you for the fantastic review. We’ve worked hard to offer a wide range of treatments and formulations that can be tailored to individual needs, for both men and women.

Really pleased you’ve been happy with the products, service and delivery, and we greatly appreciate the recommendation.

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