HAIRVIRGINITY Reviews 

283
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently mention that the hair extensions are of exceptional quality, feeling exceptionally soft, thick, and lasting for a long time. People also appreciate the incredibly fast delivery service and the beautiful presentation of every order received. Some reviewers were not happy with the products, mentioning unexpected tangling and poorer hair quality compared to earlier purchases. A few other people also felt that certain items did not match their expectations, noting flaws or inconsistencies in the bundles. Consumers occasionally experienced difficulties when attempting to return unwanted items or resolve order issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that extensions are consistently amazing, soft, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hair extensions are soft,... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast shipping and convenient... See more

Order

Users describe ambiguous experiences with their orders, reflecting a strong split in customer feedback. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love hairvirginity. Since purchasing I haven’t bought from any hair vendor. Raw hair is the only way. My 2 favs are DD Vietnamese straight, and Indian loose curl. Amazing quality, next day delivery... See more

Company replied

Rated 5 out of 5 stars

The quality of the hair is just fantastic. The hair really ladt.for long time. Never disappointed!! Since my hair dressers introduced me to hairvirginity I never change. Highly recommend!!👌

Company replied

Rated 5 out of 5 stars

Quality hair and affordable prices. I love the next day delivery option for those last minute requirements. I have been a customer for many years and have never had any issues with hair quality or del... See more

Rated 5 out of 5 stars

To the amazing team at HV -thank you so much for an excellent service and for ensuring my orders were delivered promptly! You have made the process so seamless and I will certainly. Be recommending y... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Hair Product Store
  6. Wig Shop

Written by the company

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Contact info

4.2

Great

TrustScore 4 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(283)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were great

They were great. The quality of the hair is very beautiful. I ordered Yaki Peruvian straight. The ends were cut blunt, thick from top to bottom. They got my order wrong at first but kindly called me and arranged to have the rest of my clip ins sen to me. No stress. 200% recommend

February 11, 2023
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Reply from HAIRVIRGINITY

Hi Zoe

Thanks so much for leaving us a review and for being so patient and understanding whilst we rectified your order! Glad you've received your full order and we hope to serve you again soon :)

- HAIRVIRGINITY x

Rated 2 out of 5 stars
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Reply from HAIRVIRGINITY

Hi Jordan

Thank you for your review and we're really sorry to see you're unhappy. I've checked your order notes and can see that you are yet to raise this issue with us. If you could please get in touch via email, our team will be more than happy to look into this for you.

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Excellent service

Excellent service! Always so efficient and the quality is top tier. Thank you for my complimentary bonnet as well love it 💜

February 20, 2023
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Reply from HAIRVIRGINITY

Hi Jackie

Thanks so much for leaving us a review! So glad you're happy and we're glad you love your gift too :)

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Would definitely recommend

I personally ordered four bundles of double drawn hair that came shiny, true to length and honestly shed very minimally. At first, there was a little confusion because I was convinced that I was seeing filler hair in my bundles due to certain strands being different colours than all the others but after several conversations via Instagram DM and email which were very helpful, I was reassured that the hair was authentic and raw. I'd like to say Thank You to Hairvirginity and hopefully I'll be ordering more hair soon.

February 17, 2023
Unprompted review
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Reply from HAIRVIRGINITY

Hi Josue

Thanks so much for your update and we're glad you're satisfied with your order and we hope to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

10/10!

Amazing quality hair, lace is super easy to lay and blend! Honestly buying from here always. Great fast communication via email too and I love the bonnet that came in the gorgeous packaging! Thank you very much!

February 3, 2023
Unprompted review
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Reply from HAIRVIRGINITY

Hey Gifty! Thanks so much for your review - so glad you love your order!

- HAIRVIRGINITY x

Rated 1 out of 5 stars

Appalling product and customer service

Awful product and customer service. I ordered tape extensions for which cost me a total of £522. The order was initially delayed and as a result
I had to postpone my birthday celebrations. The blonde tapes have lasted 3 months and it is advisable they should last a total of 12 months. They requested I return the faulty products for which poses another expense of removal which i do not have time to do and is costly. I also had to use the tapes for volume as I only had 80 tapes and my hair is very fine. It is very difficult to get in touch with them as they have previously ignored my emails. Offered me a small discount and £70 partial refund when I paid £190 for 40 blonde tapes. The tabs are also not very sticky and my stylist had to retape a lot at first install. The quality of the hair is terrible and is not suitable for long lasting use. I wish they had been more considerate in dealing with me a paying customer, and taking into consideration the challenges I faced in communicating with them and returning faulty goods at an extra expense when this is no error of mine but the merchants. They concluded they have provided a solution without my agreement and refuse to communicate further as they are happy with there solution which benefits me in no reasonable way. Please be mindful that merchants as such tailor to influencers and often forget 'normal' customers like ourselves who support their business.

January 24, 2023
Unprompted review
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Reply from HAIRVIRGINITY

Hello Kady

Thank you for your reply and we're really sorry to see that you aren't happy with the resolution provided. As we explained via email, regarding the 613 tape-in part of your order totalling £180.50, we asked you for almost 2-3 months for the return of the item as your photos were unclear of the quality issue. You advised that they were still being worn and later advised you had had them re-installed after raising your complaint. At this point in the timeline, we found it fair to offer a partial refund rather than accept your request to pay for more hair as we do care about our customers and value you all most.
We would never ignore our customers and we really hope that you can understand our position here as you refused to return the goods.

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Incredible first order!

Incredible first order! The wigs arrived packaged really nicely. The quality of the hair is great and exactly what you pay for. Some of the best wigs I've bought. They came within the time frame specified at time of order, and the customer services team were really helpful when I had a question about the order.

January 13, 2023
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Reply from HAIRVIRGINITY

Hi Jonathan

Thanks so much for leaving such nice feedback! So glad you're pleased and we appreciate amazing customers like you!

Hope to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Good customer service skills they…

Good customer service skills they always get back to you with any queries and always ships your goods within the time frame especially if its in stock hair virginity is one of my go 2

January 7, 2023
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Reply from HAIRVIRGINITY

Hiya! Thanks so much for leaving us a review! So glad you can rely on us :)

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Hair quality is amazing & so is the…

Hair quality is amazing & so is the service thank you.

January 6, 2023
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Reply from HAIRVIRGINITY

Hi Nadia!

Thanks so much for leaving us a review! So glad you're happy!! Hope to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Top quality hair that lasts

2nd time I have used their hair and it is the best hair I have used. True to length and great quality.

January 8, 2023
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Reply from HAIRVIRGINITY

Hi T

Thanks so much for leaving a review and we're glad to see you're satisfied! :)

- HAIRVIRGINITY x

Rated 5 out of 5 stars

10/10. Honestly recommend.

I purchased a full lace wig — confident that it would be high quality and I was not disappointed in the slightest. They exceeded my expectations. I’ve had the most wonderful experience with this company and have experienced quality of the product and also the customer service. Due to my own fault, I had issues with delivery and informed the company; to my surprise, I was immediately met with compassion, professionalism and informed of the correct process to rectify the issue. I certainly recommend Hair Virginity to anyone interested in purchasing hair and will definitely be ordering again x

January 3, 2023
Unprompted review
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Reply from HAIRVIRGINITY

Hi Tayjha

Thank you so much for leaving this heartwarming review! Mistakes happen and we understand this so whatever we can help we will be sure to! All the best and we hope to hear from you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Amazing hair can keep re using

Quick reliable every time

December 28, 2022
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Reply from HAIRVIRGINITY

Hi Andre

Thanks so much for your review and we're glad that you find us reliable and most importantly that you love our hair! Wishing you a happy New Year and we look forward to servicing you more!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

fast delivery

Ordered just before the cut off it came first thing the next day

December 2, 2022
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Reply from HAIRVIRGINITY

Hi Ny!

Glad you're pleased with our Next day delivery service! Thanks for the review!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Hair Virginity have always been amazing…

Hair Virginity have always been amazing to order my hair from. Great hair, always great customer service and speedy delivery. I however felt compelled to write this review due to my most recent experience. As always I'm last minute and required hair for my wedding. I ordered custom made hair but miscalculated the delivery times which would not have arrived before I flew out. I explained this via email, hair virginity were great in finding me a solution to the problem I created!!!! A lovely lady called me, changed my order so that I could get the hair via next day delivery, honored the discount code I had used (although it was no longer available to use) and even threw in some freebies. Great customer service and excellent quality hair. Thank you very much 😊

December 5, 2022
Unprompted review
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Reply from HAIRVIRGINITY

Hi Charmaine,

It's always a pleasure to serve customers like you and we'll always do whatever we can to accommodate! Happy everything worked out in the end and a massive congratulations on the news of your wedding and we hope you had the most amazing time! Thanks a million for the review too!

- HAIRVIRGINITY xxx

Rated 1 out of 5 stars

Hair is shedding a lot it’s constantly…

Hair is shedding a lot it’s constantly tangled. I won’t be ordering again

December 5, 2022
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Reply from HAIRVIRGINITY

Hi Winta

We're really sorry to see you're unhappy with your order! Please do reach out to us via email and we'll be more than willing to have this looked into for you!

- HAIRVIRGINITY x

Rated 4 out of 5 stars

one of the best hair vendors i've used

one of the best hair vendors i've used, hair quality is 10/10, plus i've never had an issue with customer service and always get updates and responses, would highly recommend buying from this hair vendor.

November 30, 2022
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Reply from HAIRVIRGINITY

Hi Huldah!

Thank you for taking the time to leave us a recommendation! Really happy that you are pleased with your order and we can;t wait to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service.
Although i ordered late my order was processed and dealt with quickly.

I was reassured and provided with regular updates.

Brilliant service I will certainly be using them for all my future purchases

December 6, 2022
Unprompted review
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Reply from HAIRVIRGINITY

Hi Danielle,

Thank you the 5 stars! We're glad you can trust our service and we'll be honoured to have you again!

Thanks a lot!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Customer service was AMAZING and the…

Customer service was AMAZING and the hair is very beautiful . Would definitely recommend.

December 1, 2022
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Reply from HAIRVIRGINITY

Hi Abigail

Thanks so much for leaving a review and we're so happy that you're happy!

Hope to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Unbeatable Quality

HV have become my go to company when it comes to buying hair. The knots in their lace frontal are so teeny that when you put your wig on you can’t even tell you have a wig on. I also purchased some tapes from HV and their tapes are beautiful, the texture of the tapes perfectly matched my hair and the tape ins are so easy to blend in. My tape ins are so bouncy and full of life. Any hair I’ve purchased from them has never had any smell which lets me know it has not been chemically treated. I’ve not purchased from anywhere else because the quality I get from HV is unmatched.

November 30, 2022
Unprompted review
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Reply from HAIRVIRGINITY

Hi Lethecia

We're humbled to see such a review and we;re so glad you're happy with our products across the range! We can't wait to keep providing you with top quality raw hair!

- HAIRVIRGINITY x

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