I am happy with my purchase. Cheap delivery, and good quality. The only minus is that no contact from them when delivery will arrive. I send a email about when should I expect delivery and they respo... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Brilliant have ordered both inshop in person and online. Staff really helpful. Great comms so.you know exactly when deliveries are arriving . Good quality products
Company replied
Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
Company replied
Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
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Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Garden Building Supplier
- Lumber Store
- Plumbing Supply Store
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2K reviews
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Delivery came the next day and it was a…
Delivery came the next day and it was a great product.
April 15, 2026
Reply from Haldane Fisher
Good Morning Joe,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Reply from Haldane Fisher
Good Morning R Graham,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Very easy
Very easy! Ordered click and collect got an email to say when to collect was all very easy and stress free! Great guys thank you
March 30, 2026
Reply from Haldane Fisher
Good Afternoon Sasha,
We're happy to hear that our click and collect service was easy and stress-free for you. We appreciate your great feedback and we look forward to seeing you again soon.
Kind Regards
Sandra
Great customer service.…
Great customer service from the staff a Ladas Drive, Belfast,
April 10, 2026
Reply from Haldane Fisher
Good Afternoon Clive,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our Ladas Drive branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Easy ordered online...
Easy ordered online...
friendly over the phone...
Quick delivery..
Friendly delivery guy.
Overall great service.
March 26, 2026
Reply from Haldane Fisher
Good Morning Marjolein,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Extremely poor experience with delivery
I had an extremely poor experience with a delivery arranged through this company, specifically the Garstang Branch.
The driver was unable to access my property's driveway safely, which I understand can happen. However, instead of clearly communicating a proper alternative or arranging a solution, the materials were left outside my property boundary on a public grass verge next to the A6, a main public highway, unsecured, partially unpacked, and not in a usable location.
I was then expected to help move a substantial amount of heavy material myself, including paving slabs, which is not a reasonable expectation to place on any customer. I was alone at the property at the time, and the situation quickly became uncomfortable.
The driver’s conduct and behaviour added to this and was completely unacceptable. When I questioned the situation, I was met with a dismissive attitude and comments that felt inappropriate and unprofessional. As a young South Asian woman dealing with this on my own, I did not feel that my concerns were taken seriously, and the interaction left me feeling pressured and unsafe on my own property.
I had to call to complain after the situation and was only then told that alternative delivery options and more suitable vehicles had been available and that arrangements had been discussed internally. None of this was communicated to me at the time, leaving me to deal with a situation that should have been properly managed by the company. Following another official complaint to the branch directly via e-mail, the branch manager’s response was disappointing, where instead of addressing the substance of the complaint, he defended the driver and reduced the issue to how I “felt,” rather than acknowledging the clear failures in service and communication.
This experience showed serious issues with communication, delivery handling, and customer care. The service was not completed to a reasonable standard, and the way the situation was handled was unacceptable.
April 17, 2026
Unprompted review
Reply from Haldane Fisher
Good Morning Arunima,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be looking into this asap.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Daniel,
What a lovely review, Thank you so much. It is a pleasure to read that you enjoyed the service delivered by the team which is one of our priorities.
Thank you for the recommendation and we look forward to welcoming you back very soon.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Simon,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Deborah,
Thank you for the positive feedback and we are delighted that you enjoyed your experience with Haldane Fisher. We hope to see you back again soon
Kind regards
Sandra
Reply from Haldane Fisher
Good Morning Deborah,
Thank you for the positive feedback and we are delighted that you enjoyed your experience with Haldane Fisher. We hope to see you back again soon
Kind regards
Sandra
Great experience
Amazing products at good prices …
Jack has been really helpful and had given high level of customer service : highly recommend
April 17, 2026
Unprompted review
Reply from Haldane Fisher
Good Afternoon Madiha,
Thank you for the lovely review, I am thrilled to hear you are happy with the service we provide here at Haldane Fisher. We love hearing our customers are happy especially when this involves one of the Haldane Fisher team. I will be sure to pass on your lovely comments to Jack.
Thank you for the recommendation and we look forward to welcoming you back very soon.
Kind regards
Sandra
Still waiting on end cap to arrive it’s…
Still waiting on end cap to arrive it’s been nearly 2 weeks
March 25, 2026
Reply from Haldane Fisher
Good Morning Paul,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Good quality product Easy to order and easy to pick up
Easy to order and easy to pick up. Good quality sturdy fence posts at a good price.
April 8, 2026
Reply from Haldane Fisher
Good Morning Etta,
We're happy to hear that you found our ordering and pickup process easy. We appreciate your positive feedback regarding the quality and price of our fence posts!
We look forward to seeing you again soon.
Kind Regards
Sandra
Poor Communication…
Had a call one day to say the delivery would be a few days and they would be in touch to arrange delivery, next day while out shopping it was delivered into the middle of our drive!
April 8, 2026
Reply from Haldane Fisher
Good Morning Ruth,
We appreciate you bringing this to our attention. We're sorry your delivery wasn't properly arranged and was left unexpectedly. We'll review this to improve our service.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Tony,
Thank you so much for the 5* review! At Haldane Fisher we believe our customers deserve nothing but the best, and we are committed to delivering just that. We look forward to seeing you again.
Kind Regards
Sandra
Great communication and delivery
Great communication and delivery. Cheap and efficient local service for all projects, big and small!
Will definitely use again.
March 24, 2026
Reply from Haldane Fisher
Good Morning James,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Material was showing on website as…
Material was showing on website as being in stock. Once the order was placed, I received an email to say it would have to be ordered in and wouldn't be available for another week. What's the point in having a stock checker option if it isn't updated. Cancelled the order and got the item elsewhere.
To add, I was contacted by Carl from that branch to apologise and to promise that any future orders would be handled more effectively. Thank you, Carl for getting in touch.
April 7, 2026
Reply from Haldane Fisher
Good Morning Sheelagh,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Excellent and friendly service
March 24, 2026
Reply from Haldane Fisher
Good Morning Christine,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Door order completed
Ordered and paid for an internal door and received notice when it came in for collection. Could have had it delivered at extra cost. Staff eager to assist upon collection.
March 25, 2026
Reply from Haldane Fisher
Good Morning Sean,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Excellent
Helpful, polite and extremely efficient staff.
The service was fast, professional and exceeded my expectations. The team ( specifically Jack) clearly cares about quality and customer satisfaction- highly recommend without hesitation!
April 10, 2026
Unprompted review
Reply from Haldane Fisher
Good Morning Jo,
Thank you for such a fantastic review! we're delighted to hear you found the team helpful, polite and efficient, and that the service exceeded your expectations. we'll be sure to pass on your kind words to Jack, he will really appreciate the recognition. Thanks again for the recommendation, and we look forward to welcoming you back soon!.
Kind Regards
Sandra
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