Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
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Review summary
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Was looking at website and saw thot I could pre-order, pay (cheaper than others in Coleraine) and collect at time that suited me. Once ordered a confirmation email followed and a further email informi... See more
Company replied
Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
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The Bangor Team’s customer service is nothing short of fantastic! I made an online order but being in Belfast I needed the items quickly and the Bangor store could not help me enough. They answered my... See more
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Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Garden Building Supplier
- Lumber Store
- Plumbing Supply Store
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2K reviews
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Excellent service from the sales…
Excellent service from the sales person, great quality of wood, cost efficient and the delivery driver was the best, friendly and more than helpful.
April 20, 2026
Reply from Haldane Fisher
Good Afternoon Richard,
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that you were pleased with the service, wood quality, price, and delivery.
Kind Regards
Sandra
Order collection
I initially had to call to see if my order was ready when the email said they would call me. I did receive a callback though and they confirmed my order was ready.
On collection the staff on site were extremely helpful and quick.
May 5, 2026
Reply from Haldane Fisher
Good Afternoon Thomas,
We appreciate your feedback. We are happy to hear that our staff were helpful during collection. We apologize that the initial call process was not seamless, but we're glad we could confirm your order promptly.
Kind Regards
Sandra
Very good
Very good. Got a call from delivery guy. I asked for the load to be put over my fence at the back garden . Very accommodating. Did exactly what I asked him to do .. great service. Thank you
May 3, 2026
Reply from Haldane Fisher
Good Afternoon Gary,
We're happy to hear that the delivery went smoothly and that our team was able to meet your specific needs by placing the load over your fence. We appreciate you acknowledging the great service. Thank you for your positive feedback!
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon Philip,
We're glad you found the online reservation and collection process fast and easy. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards
Sandra
really efficient and easy process
Great communication, easy process and really respectful of my property and other stuff going on at the time - I really appreciated it!
May 1, 2026
Reply from Haldane Fisher
Good Afternoon Sarah,
We're happy to hear that the process was easy and our communication was great! We appreciate you acknowledging our respect for your property. Thanks for the review!
Kind Regards
Sandra
Always very friendly and helpful staff
Always very friendly and helpful staff. I had a delivery of soil and the driver, Tommy did his best in tricky circumstances to off load the dumpy bags.
April 30, 2026
Reply from Haldane Fisher
Good Afternoon Sue,
We appreciate your positive feedback! We're glad you found our staff helpful and friendly. It's great to hear that the delivery went well, despite the challenges. Thank you!
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Mr Huntley,
We appreciate you taking the time to leave us this fantastic feedback! We are so happy to hear that you received great service and a timely delivery.
Kind Regards
Sandra
Great service but lack of communication…
Great service but lack of communication on the delivery dropped it a stat
April 29, 2026
Reply from Haldane Fisher
Good Morning Sam,
We appreciate your feedback and are glad you found our service great. We'll address the delivery communication issues you experienced to improve.
Kind Regards
Sandra
Excellent product and service.
April 30, 2026
Reply from Haldane Fisher
Good Morning John,
We're happy to hear that you had such a positive experience with our product and service. Thank you for your feedback!
Kind Regards
Sandra
Delivery driver was very pleasant…
Delivery driver was very pleasant polite and chatty.
April 28, 2026
Reply from Haldane Fisher
Good Morning Roly,
We're so happy to hear that our delivery driver was pleasant and polite! We appreciate you taking the time to leave us this positive feedback.
Kind Regards
Sandra
Excellent service
Excellent service. Easy website to navigate and place orders. Order also arrived quickly and delivery driver was very helpful. I would recommend and will use again.
April 29, 2026
Reply from Haldane Fisher
Good Morning Ruth,
We're happy to hear that you found our website easy to use and your order arrived quickly. We appreciate your kind words about our delivery driver and are grateful for your recommendation. Thank you!
Kind Regards
Sandra
Very lumpy and chalky
I wish I could have seen inside the bags before I paid for, I would not have bought it. The soil was very claggy, dealing with it made me think I was still in the Chilten hills in Buckinghamshire. It dried into white chalky lumps.
April 29, 2026
Unprompted review
Reply from Haldane Fisher
Good Morning Marie,
We appreciate you taking the time to share your experience. We're sorry the soil's condition was unsatisfactory, and that it contained chalky lumps. We'll review this with our team.
Kind Regards
Sandra
Fantastic service from the Coleraine…
Fantastic service from the Coleraine branch. Very friendly and super efficient. I ordered 3 items and I needed 2 of them asap. They were delivered the following day.
I understood that I would have to collect the other item, as it wasn’t in stock. But they delivered the remaining item to my door today!
I can’t believe they did that… old fashioned service with a smile!
So I will definitely be buying from them again… brilliant service and lovely people. Well impressed… Thank you. 😃
April 28, 2026
Reply from Haldane Fisher
Good Morning Mrs B,
Thank you so much for your kind words! We’re absolutely delighted to hear about your experience with our Coleraine branch.
Our team always strives to provide friendly, efficient service, so it’s wonderful to know we could help get your items to you quickly—and even go the extra mile with the final delivery!
Your feedback really means a lot to us, and we’ll be sure to pass your lovely comments on to the team. We look forward to welcoming you back again soon.
Thanks again for your support—it’s truly appreciated! 😃
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Roman,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
The purchased product satisfies me
The purchased product satisfies me, the quality is good, but customer service needs to be improved. Despite the fact that I live 5 minutes away from Halden Fisher - delivery has to wait 3 days, I used the click and collect option - I arrived after 3 hours to collect the order, but it was not complete, which created a feeling of disappointment that the company does not put the customer first. There is no catalog and every necessary thing has to be picked up at the farm and shown to the service staff, so that there are no misunderstandings about the price and the required materials.
April 27, 2026
Reply from Haldane Fisher
Good Morning Dana,
We appreciate your feedback and are glad the product met your expectations. We're sorry your click and collect experience and the lack of a catalog caused frustration. We'll review our processes to improve service speed and clarity. Thank you for your patience.
Kind Regards
Sandra
Poor communication
I ordered 30 pavers online with delivery on 13th April to be delivered from the Bangor branch. They were out of stock but said would be delivered in 3-5 business days. I contacted the branch 10 days later to be told they were coming from Newry and I would be contacted the following day. 3 days later I again contacted Bangor branch to be told they had arrived the previous Friday and I should have been contacted. I have to say when the mistake was noticed they did push forward delivery for the next day which I appreciated. But only after having to chase this up myself 2 times. Ordered on 13th April, delivered on the 28th April. 12 business days with communication only after contact.
April 13, 2026
Reply from Haldane Fisher
Good Morning Aidd,
We appreciate you bringing this to our attention. We're sorry the paver delivery took longer than expected and the communication wasn't prompt. We'll review what happened to improve our service and ensure better coordination between branches. Thank you for your feedback.
Kind Regards
Sandra
Great service all round
Easy ordering on line and very quick delivery, same day, within an hour. Heavy bag of stones carried through to the garden.
April 27, 2026
Reply from Haldane Fisher
Good Morning Heather,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon Robert,
Thank you for the 5-star rating! We are thrilled to know that you had a great customer service experience. Your feedback motivates us to continue providing exceptional service to all our customers.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon Gheorghe,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Easy online ordering process.
Easy online ordering process.
Delivered by friendly driver.
Delivery advice/option would be beneficial
April 20, 2026
Reply from Haldane Fisher
Good Afternoon Pauline,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
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