Lloyds Banking Group PLC Reviews 52

Visited the Coventry branch of Halifax to open a new bank account. A very distressing experience was made much easier by Rob, who works for Lloyds but was filling in at Halifax. Cannot thank him enough

Asked for personal Data Protection Info to be sent out - I got someone elses info....9 weeks on and still waiting for mine...

Simply the best business banking company out there thank you for all your support over the last 30 years

Ridiculous, virtue signalling nonsense rainbow flags on every window of the Halifax branch. You're a bank, not a politician. You look after money, not people's personal opinions.

Complaint Expansion A

16 June 2025 — I contacted Mr Nunn directly, making clear that I had been defrauded by DBL Max and that, because of the negligence of Halifax staff, the bank was now standing behind someone who had defrauded one of its customers.

24 June 2025 — My MP, Rushanara Ali, contacted Mr Nunn on my behalf. On the same day, I sent a second, strongly worded email setting out clearly what his staff’s negligence had left the bank exposed to, and the implications of that.

30 June 2025 — According to a letter from the bank’s solicitors dated 15 July 2025, this is when the bank’s side was “actioned.”

15 July 2025 — I received the first letter from the solicitors.

By then, almost one full month had passed since I had first raised this, during which I remained defrauded, without money, and even without food.

His solicitor was clinging to some supposed three-month protocol as if leaving me in this state for that length of time was remotely viable.

He did not even press Lloyds to lift the emergency overdraft on my account, which had no business being there in the first place. That overdraft remains in place to this day.

He failed to act despite me spelling out that this was their fault, not mine, and that I did not deserve what was happening to me.

I got his name wrong initially — an easy mistake given that the names I used are common first names in many cultures. He never corrected me, leaving me to figure it out myself, even though he had misnamed me in his very first email and I corrected him straight away.

The two email addresses in play further confused matters: one had an automated reply giving an “annual leave” return date that literally did not exist (Monday 18 August), while the other carried no such notice. That mismatch looked like stalling tactics.

The most words he ever put in an email to me were in chastising me, insisting I should communicate with him directly, even though he had never actually told me that at any earlier point.

As we have been acting, on our sons behalf we had to close our his bank account. In order to do this we have LPA's in place register those took a bit of doing and throwing but I have to say closing the account went fast about 5 minutes. I like to take this opportunity to say thank you to all the member of staff in the Branch in Halifax Woolshops

We trusted lloyds inusr to put right a leak n install like for like kitchen. We got a discontinued kitchen, took to ombudsman for snagging n now cannot fix due to no parts, lloyds refuse to accept responsibility even though we as customers notified them of the kitchen being installed was being discontinued, lloyds wanted cheap lloyds got cheap now wont pay out even though quotes from trades clearly state cannot get parts. AVOID at all costs.

Rarely visit a branch but use website for personal banking and have done so for years I’ve never had a issue and would recommend ( not sure of app as they invite me to sign up but if it ain’t broke why fix it

Lazy personnel , if you do not visit them in branch they wont take your concerns seriously

I've been with LLoyds Bank since 2008, and club lloyds customer since roughly 2014.Thought to finance a car purchase partly with a personal loan. Did a soft search on a Sunday and got 3.9% personalized representative APR and High approval likelihood. On Monday, scheduled an appointment at a branch and checked the rate again: all the same. I was shocked when I found out that the personalized representative APR has gone to 5.7% with the chances of approval Likely! In a space of two days with no changes to the Excellent Experian score and 200 points above the national and local avg score at Equifax! Gutted. Feels like a stub in back. Customer service tried to explain that the APR is representative but didn't even get the point that the representative (!) APR changed with no reason. My fiance banks with Barclays and is completely happy, he's been advising me to switch which I will surely do. Think Barclays will be happy to retain one loyal client and get one more with a credit score above national and London average.

Scottish Widdows owned by Lloyds, sent 3 emails asking a question or for some one to call me over the last 2 weeks...No Contact...Not Happy ....not sure i want to invest my money with them any longer ????

Shocking!!
Your told to call them, you try and after 25mins you get transferred, then another 20 mins then you get cut off.

The same message anytime of the day, saying they are busy.

How on earth you can get anything sorted is beyond me.

Sorry Lloyds you need to do better.

The app is good itself but need improvement for the investment accounts.

I hate this bank!!!!
Wanted to make wire transfer and they didnt released that!!! Service is the worst I have ever seen!!!

Lloyds Home insurance are dreadful. Car went into our boundary wall still not completed the work since 26/9/21
A second vehicle has now crashed in to the same wall on 2/12/21 and I’ve been trying since then to report a claim but the phone gas never been picked up. Had over 5 accumulative hours waiting and even requested several call backs which never materialised!! Quick enough to take your premiums though!!! Avoid like the plague!

The customer service is horrendous, other than that, it's just the same as any other bank, high rates and low reward.

Complaints reference number
16511994
Through no fault of my own I am in receipt of universal credit
A serious mistake made by Lloyds Bank has left me £145 out of pocket. My next payment is due on the 24th of November. Because of Lloyds Bank I am left with £30 until that date. I have degenerative arthritis is my lower back and also Aspergers. Lloyds Bank have offered to compensate me £50 for my troubles. They have admitted that that they have refused to take my application for a subject access request. During telephone conversation have hung up on me. On one occasion they pretended that they took my request for subject data when in fact they did no such thing. Lloyds Bank are also aware of the fact that I was racially discriminated during a visit to their branch by their staff members. During a telephone conversation with a so-called complaints manager yesterday I was subtly encouraged to accept the £50 compensation award because I was desperate. I think the offer is appalling I think the way Lloyds Bank have treated me is appalling. I have mentioned to Lloyds Bank that the situation they have left me in as left me no option but to borrow money from a loan shark in order to survive until my next payment. I am in a desperate situation I need some help immediately.
UPDATE NOV 9
During the last weekend I had to make a decision and whether to buy food or top up my gas and electric metre. The treatment received this for from Lloyds Bank had left me feeling extremely depressed and suicidal. I know have a network of support around me me to help me through this dark time. I am asking. MUMSOOR CHOUDHURY the the investigating officer to please remember how you're flawed decision can have a detrimental effect on a person's physical and mental well-being. It has been suggested to me buy an Insider have Lloyds Bank that. MUMSOOR CHOUDHURY did not follow the correct procedure well conducting the investigation into my case. I will now be urging members of the public( especially those with a disability) to support me in the near future) to join me in a one day protest to be conducted outside Lloyds bank on Stratford Road Sparkhill Birmingham. I will reveal the date soon.
Lloyds Bank need to be reminded about their advert concerning people with disabilities. having a disability does not equate to being stupid. We are human beings we have rights too and we are determined not to be ignored.
I am willing to release all the telephone conversations which I have had with Lloyds Bank concerning this and other concerning topics to any Media institution. Please count telephone conversation recorded accounts will portray an in-depth insight into how Lloyds Bank really treat disabled people.

Team is kind and professional but the time needed to resolve simple things is simply too long

My latest run-in with UK's Commercial Banks about scammers. Despite the fact that Trust Pilot reviewers quickly and conscientiously warned about this DVLA masquerading scammer, unfortunately I and many others did not come across them until it was too late. What surprises me is that even after I alerted my bank to this scam, and to these Trust Pilot reviews, it refused to act, so hundreds after me suffered the same fate. My bank insists the scam was neither fraud nor misrepresentation so no refund even though as the Police point out, they have the means to follow the money and to take prompt action. They side with scammers not their customers. The Trust Pilot review I refer to is "Licencesafe" followed by Co and UK. It's still up there, reviews from January to August this year, with 91% bad, higher if dubious 'good' ones are discounted. No more reviews since "the company's website has closed".