It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... See more
Company replied
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... See more
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... See more
Company details
Written by the company
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Contact info
5824 Indian Terrace Dr, 93063, Simi Valley, United States
- admin@halipax.com
- halipax.com
2.9
Average
285 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best experience ever
Best experience ever. The support was exceptional and the product was as advertised. Very happy and highly recommended.
April 20, 2023
Well built and seems good but didn’t do…
Well built and seems good but didn’t do anything to help me
June 29, 2023
Great service always responsive and spot on
Responsive and spot on service. Always a step ahead of my expectations.. great.
One negative point though, sometimes a bit too much service - same message is sent multiple times.
June 28, 2023
I like the nebulizer very much
I like the nebulizer very much. Easy to handle, easy to clean.
No problems with shipping or else.
I am very satisfied with the product.
June 29, 2023
Don’t buy this produce it’s not built well. I got the product and it worked for…
I got the product and it worked for about 2 weeks then it he controls stopped working and the tens part of it was stuck in super high and shocked my neck so hard. I contacted the seller but did not have a receipt therefore they did nothing so it was a wasted 250 bucks
March 1, 2023
Reply from halipax.com
Thank you for your review. We checked all our email history and we could not find any inquiries from you about the issue you are described here! Had we known this issue we could hsve sent you a new replaceemnt as part of your 1-year warranty.
In addition the total amount paid was $191.96 not $250.
Realy good products
June 28, 2023
Excellent service
Excellent service , ordered product one day items sent out the next day , will review product once received
June 28, 2023
Worked as promised and came very quick.
June 28, 2023
Reply from halipax.com
Thank you so much for sharing your positive feedback about your experience with our product!
Your kind words serve as a tremendous source of motivation for our team. We are committed to continuously improving our products and ensuring that they deliver effective and lasting results.
Knowing that we have exceeded your expectations and contributed to your comfort is truly rewarding.
Awesome product
July 16, 2022
Terrible product, terrible service
Sadly, the steamer face mask I purchased did not fit the contour of my face, which rendered it ineffective. I was very disappointed that nothing was done by the company.
June 27, 2023
Arrived fast and it's so relaxing
Arrived fast and it's so relaxing. I would definitely recommend!
December 31, 2022
Laser doesen't deliver what you say
I sent you info and a question both in the Facebook link and via email about the true outeffect on the laserdevice i bought. Your information said one thing and our measurement showed it was much weaker. I asked about this and got an answer from someone who clearly didnt understand laserphysics.
I would not recommend you device to anyone else..
June 26, 2022
Reply from halipax.com
Thank you for your review. As far as we know he was a very honorable man before the illnesss struck. If you knew him personally you would not have left such a unjust review. Its just harsh and unfair to a man who helped thousands.
I order two Hypertrax Multi-Functional…
I order two Hypertrax Multi-Functional Cervical Traction Devices (Inv #25950 - $407.92) and NEVER received them!!! I called, notified Support and was there was NOTHING that they could do!!! I was told that it was USPS fault and I would have to take it up with them....
August 29, 2022
Reply from halipax.com
Thank you for your review. However, your review is not justified and fair to us. looking at your orders, all your orders placed on August 29, 2022 and delivered to your address on time on September 01, 2022 by USPS. We did not ship your orders by UPS.
Liked the devices I purchased
Liked the devices I purchased, but would have preferred other courier company other than DHL.
June 14, 2023
Try starting from scratch
Try starting from scratch! Your customer service department is almost non-existant and it seems like this site is a scam. One star is even too much for this business. Very bad!
March 27, 2023
Reply from halipax.com
Thank you for your review. Our records shows you purchased our product, no communications after recieving your order, disputed the transaction and got fully refunded and never returned our product. And yet that makes our site a scam!
The machine does not lift my head…
The machine does not lift my head enough to make any difference. This machine does not have enough power. It is a hollowed out piece of plastic with a underpowered motor.
May 18, 2023
Beware
Beware, this place is a scam. They sent me used junk packaged in tape. Tried to return it but got the run around. Do not order from them. You will be sorry!
September 6, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.