Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delive... See more
Company replied
This is the first time I used this company for water softener salt. Salt arrived a couple of days later in a cardboard box containing a standard plastic bag of salt. No punctured bags and easy to ha... See more
Company replied
Extremely fast delivery and very competitive prices. We have been buying block salt for over 10 years and this is easily the best experience. Haven’t used the salt yet and if it does what is says on t... See more
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Company details
Written by the company
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Contact info
42 Wilbury Way, SG4 0AP, United Kingdom
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4.5
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good seller!
A good seller, honest and tried their best to fulfil my urgent need of delivery.
Previously when delivery was mishandled, not their fault, the owner made sure to fix the problem immediately.
I am now a repeat customer due to their honesty and reasonable prices!
April 5, 2025
Unprompted review
Reply from Halite Salts
Thank you so much for your kind and thoughtful review! We're truly grateful for your continued support and understanding. It means a lot to us that you recognised our efforts to resolve the delivery issue swiftly. We're always here to help and do our best to provide honest service and great value. Looking forward to serving you again!
Reply from Halite Salts
Thank you for the great review! We're pleased to hear your order arrived on time and that you're happy with the quality and price of our salts. Your support means a lot to us!
Reply from Halite Salts
Thank you for your kind words! We're glad to hear your order arrived promptly and that you found it good value. We really appreciate your support!
Reply from Halite Salts
Thank you for your feedback! We're really pleased you found the product great value. We’re sorry the delivery wasn’t as quick as expected—we’re always working to improve this and appreciate your patience. Hope to serve you again soon!
Good communication when delivery was…
Good communication when delivery was going to be late, arrived in time, anyway
April 2, 2025
Reply from Halite Salts
Thank you for your review! We're glad to hear our communication was helpful and that your order arrived in time in the end. We always aim to keep our customers informed and deliver as promptly as possible. Thanks again for your support!
All well that ends well
All was going well until I had to message them to find out where delivery was. Should have had email to say it was delayed. But to their credit had an offer to put me on, but could manage without it. Delivered then as expected. So all good in the end. I am impressed with their swift reactions to any problem. This how I have worked in the past. As long as a customer knows you are doing your best to solve issues/keep informed, I found that they are prepared to wait. Many thanks. Much appreciated
April 2, 2025
Reply from Halite Salts
Hi Rusty,
Thank you for taking the time to leave a review.
We’re really glad to hear that everything worked out in the end and your order was delivered as expected. That said, we completely understand your frustration at not receiving an update when there was a delay — and we agree that you should have been informed. We're already working on improving our communication in situations like this so customers aren't left in the dark.
We do appreciate your patience, and we’re always here if you need anything in future.
Best wishes,
The Exacta Supply Team
Reply from Halite Salts
Hi Mike
Thank you so much for your kind words!
We’re delighted to hear you were happy with both the quality of our salt and the service you received. Great communication and reliable service are exactly what we aim for, so it means a lot to have that recognised.
Looking forward to serving you again soon.
Best regards,
The Halite Salts Team
Excellent product at a very reasonable…
Excellent product at a very reasonable price- I was paying a lot more previously from a local supplier!!
Great customer service- when I have had any queries or questions they are answered quickly - so far very happy with my 3m subscription - would recommend.
March 14, 2025
Unprompted review
Reply from Halite Salts
Thanks so much for your kind review! We're really glad to hear you're finding great value in our product and that our customer service has been helpful. It's brilliant to know you're happy with your 3-month subscription so far — we truly appreciate the recommendation! If there's ever anything else you need, we're always here to help.
Reply from Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Still waiting for a refund
Still waiting for a refund, be wary of this company. The subscription doesn't notify in advance and is processed the same day so if you've forgotten about it (not uncommon on the 3 month subscription) it'll dispatch on the same day without a chance to stop it. I did contact Halite Salts on the same day and was told they would stop it being dispatched but this didn't happen. They then ignored my messages and finally called last Friday to say they had "requested the offshore admin team to process my refund which should be done in 48 hours" this never happened and i'm still waiting. They told me to keep the product and they'd give me a full refund, although I wish i'd now returned to sender.
I've been forced to contact my card provider to deal with the refund.
February 25, 2025
Reply from Halite Salts
Dear Jamie,
We sincerely apologise for the way your refund was handled and fully accept responsibility for the mistakes on our part. You should never have had to chase us for this, and we deeply regret the frustration and inconvenience this has caused you.
Our intention was always to resolve this promptly, but we clearly failed to follow through as we should have. This is not the level of service we strive to provide, and we take your feedback very seriously. We have now processed your refund in full, and you should have received an email confirmation of this. If you have not received it, please let us know, and we will ensure it reaches you.
Additionally, we recognise that our subscription service did not provide adequate notice before renewal. We are now implementing changes to ensure customers receive more advanced notice before a subscription payment is processed.
Once again, we are truly sorry for your experience, and we greatly appreciate your honest feedback. If there is anything else we can do to make this right, please do not hesitate to contact us at info@halitesalts.co.uk.
Best regards,
The Halite Salts Team
Reply from Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Reply from Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Very good value
Very good value. Prompt dispatch. Well packaged.Very good customer service.
February 24, 2025
Reply from Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Reply from Halite Salts
Dear David,
We sincerely apologise for not responding to your email in a timely manner. That was not the level of service we aim to provide, and we deeply regret any frustration this caused.
I can confirm that we have now replaced the broken salt blocks. We appreciate your patience and understanding, and we truly value your business.
If there is anything else we can do to assist you, please don’t hesitate to reach out. We hope to serve you again in the future and provide a much better experience.
Best regards,
Ollie Weston
Director, Halite Salts
Order late and short
Ordered 2 25kg bags, delivery was a day late and only 1 bag delivered, still waiting to hear where 2nd bag is
January 30, 2025
Reply from Halite Salts
Dear Harry,
We sincerely apologise for the issues with your order and for not responding to your emails in a timely manner. Unfortunately, DPD lost one of the bags in transit, and we regret that this was not resolved as quickly as it should have been.
I can confirm that we have since replaced the missing bag of salt and that I personally called you to apologise for the mistake. We truly appreciate your patience and understanding throughout this process.
We value your business and hope to have the opportunity to serve you again in the future, providing the level of service that you rightfully expect. If there is anything further we can do to make this right, please don’t hesitate to reach out.
Best regards,
Ollie Weston
Director, Halite Salts
First time using Halite Salt and Very…
First time using Halite Salt and Very pleased with the speed of delivery unlike some companies where it takes a month or more.
Hopefully it’s not a one off and it will be the same delivery speed if I subscribe to them.
Well done Halite I will recommend to friends and families. 👍👍👍
January 29, 2025
Reply from Halite Salts
Thank you for your thoughtful review! We're delighted to hear you were pleased with our fast delivery—we pride ourselves on getting orders out quickly. Rest assured, our commitment to speed and reliability is here to stay! We’d love to have you as a regular customer, and we truly appreciate your recommendation. See you again soon! 👍😊
Reply from Halite Salts
Thank you for your fantastic review! We’re thrilled to hear you were happy with the quality, speed of delivery, packaging, and pricing
Prompt service .
January 29, 2025
Reply from Halite Salts
Thank you for your feedback! We’re glad you were happy with our prompt service
Reply from Halite Salts
Thank you for your review! We're pleased to hear you found our prices competitive and delivery speedy. We appreciate your support and hope to serve you again soon!
Reply from Halite Salts
We really appreciate your kind words! Providing great after-sales service is a top priority for us, and it's fantastic to hear we met your expectations. Thank you for your recommendation!
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