Great customer service from Mark Suthers who was very patient with us, never pressed us but was very honest and helpful at all times.We purchased a Mini Countryman and was delighted with his approach... See more
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Appalling service and updates on the breakdown of a 2 month old BMW 5 series. Been in for breakdown repair for 5 weeks, without a car and no updates on any return of the vehicle. Beware of this, as y... See more
False advertising! Their website shows that they are giving in the region of £3k in dealer support against a new R1300GS motorcycle, where in fact they have included a full set of luggage in the pric... See more
Got great service mark suthers was great had alot of time for me and my partner got a hood deal very patient and thorough
2.6
Poor
106 reviews
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Halliwell Jones Southport - Mis-sold Car
Mis-sold an 'approved used' car during Covid which had a faulty battery, incomplete service record and 4500miles more than advertised. The car was also filthy in high contact areas (starter, indicator stalks) so their 'santization' programme is useless.
Salesman didn't care. Escalated to Keith Crummey who is now ignoring me when he's supposed to be back to work on the 12th. Yet another dealer who gives you the cold shoulder.
Ive owned many BMW's since 2008 and this is the worst service i've experienced so far. Will be escalating to BMW UK.
February 16, 2021
Unprompted review
Failed At Selling Me a Car
I recently tried to buy a new car from Halliwell Jones Warrington and failed.
Having contacted them via Autotrader I did get an initial call from them to outline my requirements and was told I would get a call back.
I did get a call back but one that only lasted just two rings on my phone. I called back straight away and the call went to the voicemail of somebody called Anthony. I left a voicemail but I haven't heard anything since.
At a time when the industry is struggling I would expect more appetite from the dealer. Thankfully sites like Carwow give us so many options meaning I can easily try other dealers.
Looks like I won't be buying my Z4 from Halliwell Jones Warrington. Shame, it was good outfit when I bought my last one a few years ago.
December 9, 2020
Unprompted review
Great buying experience
Bought a used BMW 3 series from the Southport branch. Very friendly and professional service from all the staff. My sales rep Dyllan and the business manager Gary were both clear, thorough and great to deal with. It was absolutely the kind of experience you’d expect when buying a brand like BMW. Should be noted they seem to be doing a thorough job in trying to keep staff and customers protected at this time.
October 15, 2020
Unprompted review
Approved used car
Approved used car
Visited the Southport branch to look at a car I’d seen online.
Customer service, despite Covid, was excellent from reception right through to the salesman.
I was met by Dyllan who took my through the deal and sales process. Kept it informal and it was a breeze. Finance guy (sorry forgot his name) was superb and the whole experience was quick and easy.
Picked the car up a day or two later and love it.
I will definitely return for my next car
October 7, 2020
Unprompted review
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