Halo ARC Reviews 

12,762
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb professionalism, efficient service, and excellent quality of workmanship across all tasks. Reviewers frequently note the excellent communication, detailing updates on repair progress and friendly staff interactions throughout the process. However, some people mentioned issues such as delays in collection, lengthy repair times, and poor communication when specific issues arose, like uncertainty regarding courtesy cars. A very small group also reported negative experiences involving unprofessional behaviour from management during service interactions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the speed, professionalism, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the repair process.... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with the repair... See more

Customer service

Reviewers mention positive feedback about customer service, describing the team as extremely helpful, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles are collected and returned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more

Rated 5 out of 5 stars

The Halo Bristol team from Admin Staff to Repair Staff were efficient and friendly. I was told exactly the procedure to be undertaken from collection of the car to the return. All work has been unde... See more

Rated 5 out of 5 stars

I couldn’t recommend Halo Accident Repairs highly enough. My car was badly damaged by hailstones, but from the very first phone call, every single person I spoke to—both on the phone and in person—cou... See more

Rated 5 out of 5 stars

Brilliant service from start to finish always kept updated at what stage the car was at Collection and delivery of my car was at the time stated and very helpful when I couldn't make the first time... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(12,762)

2,658 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very punctual staff who appeared very knowledgable. He was a gentleman throughout the process - thank you Brian!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

100% Satisffied

100% Satisffied with the total experience. Fast friendly service. Excellent communication throughout the process and car returned in immaculate condition. Thank you it was a really stress free experience.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Communication first rate from picking…

Communication first rate from picking up the car to keeping me informed on the status of the repair to letting me know when they would return it. The repair was excellent and done within three days. For obvious reasons I do not not use repairers very often and Halo were excellent

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

The whole team was excellent

The whole team was excellent, they repaired my vehicle quickly gave sound advice on maintenance and even got it through its MOT and cleaned it . Thanks to the whole team professional courteous and supportive through the whole process . Many thanks to Ryan Kyle and the rest of the team great job highly recommend Halo Rochdale

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Repairs to vehicle after an accident

Excellent service from start to finish. Car collected at arranged time by Maddie, she was extremely helpful. Car taken away and said they would be in touch in how the inspection was going. Repairs carried out to a very high standard and would have never known that a lorry had gone into the back of me. Initially car was going to take 5 days and to my surprise I had my car back within 2 days immaculately cleaned inside and out. Highly recommend Halo great work and excellent and helpful staff

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

So professional, so efficient, so friendly.
Collected my car on the Wednesday and returned it on the Saturday, repaired, clean and tidy. Donnie, the workshop manager couldn't have been more pleasant and helpful. Would highly recommend Halo to others.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Halo -York

Halo -York

Very quick and professional job done by all involved couldn’t recommend enough the lads are sound as-well….11/10 lads good job 🤙🤙

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wakefield branch

Halo Wakefield came to my house and collected my car following a non fault accident. Tom called me regularly with updates on timescales for collecting my vehicle, when my vehicle would be ready and offered to drop my vehicle off to any place of my choosing for convenience. The entire service from start to finish was so smooth and my car was as good as new within 4 days of them having it.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Exceptional Repair Quality

I couldn't be happier with the service I received from Halo ARC. Communication was excellent throughout, with regular calls to keep me updated on the progress of my repair, which gave me real peace of mind.
The quality of the repair is outstanding. You genuinely can't tell my car was ever involved in an accident. The workmanship is fantastic, and the turnaround was incredibly quick.
I would definitely recommend Halo ARC to anyone looking for a professional, reliable repair service. Great communication, fast service, and exceptional quality from start to finish. Five stars! ⭐⭐⭐⭐⭐

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Everything happened as described and I was kept fully informed throughout. The guys working the delivery/pickup service were very friendly and attended on time. The repair looks terrific and I'm very pleased with the result.
Well done Halo!!!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, this company has been amazing....service has been above and beyond....the staff have kept me informed, and the young men who collected and returned my car where absolutely wonderful....
I have no complaints...nothing but praise for them.
And my car looks brand new...
Thanks to all at HALO...
N J UNDERWOOD

August 5, 2026
Unprompted review
Rated 2 out of 5 stars

After the second week the lady from…

After the second week the lady from reception rang me every day to tell me that my car would be ready more or less the next day but this went on for another week eventually I got back my car 2 weeks and one day after the accident and I’m very happy with the repairs that the garage have done but I did think that the car would be washed as the inside was hoovered out but the outside of the car was still very dirty !!!

July 15, 2026
Unprompted review
Halo ARC logo

Reply from Halo ARC

Hello,

I am sorry to hear you have not had a good experience with us. I am keen to get this resolved for you. Please can you respond to my Trustpilot request for more information to allow me to locate you on our system.

Kind Regards,
Haloarc

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. With my car repaired and returned in just over 24 hours, this is one very happy customer.
Communication was excellent and everyone I spoke to was polite and helpful from the initial call through to the delivery.
If I could give more than 5/5, I would. Thank you.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I feel like I can't recommend them…

I feel like I can't recommend them enough. My phone conversations were polite and helpful the two young men Liam and Steve who picked up and returned my vehicle we're very polite the car was returned to me in perfect condition thank you

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Halo Westbury were fantastic throughout…

Halo Westbury were fantastic throughout the whole process. Melissa was amazing at keeping me up to date with the progress and was super helpful on the phone. Symon who collected and dropped off my car and dealt with the courtesy car couldn't have been more helpful. Answered all my questions and was very polite. The staff really are a credit to the company.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient, and timely. great comms and courteous

July 30, 2026
Unprompted review

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